I order a Get Well Soon box for a friend, what a lovely little gesture to send someone. I ordered via the App and mistakenly didn’t send to my friend or personalise the item. However, it came to m... See more
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Very pleased with the two back to school letterbox chocolate gifts that I sent to my grandsons...they loved them too! Ordering was straightforward except for one problem... reason for 4 stars not 5... See more
I love ordering from The Happiness Box - if you are reading this and wondering whether you should order or not, my advice is to just do it! Their products are super - I have sent dozens over the pa... See more
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I’ve ordered from this company before,their customer service is absolutely amazing. Their letterbox gifts are beautiful and so well priced n presented and really quirky. Will be ordering from them... See more
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Company details
Written by the company
Letterbox gifts for all occasions! If you are looking to send a gift to your loved ones, colleagues, friends etc. The Happiness Box is the perfect choice as we have Birthday, Anniversary, New Home gifts to suit every need. Our letterbox friendly gifts fit perfectly through their letterbox ensuring your gift is delivered straight to them. No order is too big or small!
Contact info
599-613 Princes Road, DA2 6HH, Dartford, United Kingdom
- 07969240371
- contact@thehappinessbox.co.uk
- thehappinessbox.co.uk
4.4
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Brilliant birthday present for my…
Brilliant birthday present for my brother! Choosing and ordering was easy, we were able to add a personal message, and The Happiness Box kept me informed of where we were in the process throughout.
The Post Office then made a right ricket of delivery, but that was absolutely not the company's fault; their part of the process was exemplary.
February 21, 2025
Unprompted review
Reply from The Happiness Box
Thank you, Sarah! 😊 We're so pleased your brother loved his birthday present! 🎉 It’s great to hear that the ordering process was smooth and that you felt informed every step of the way. Sorry the Post Office caused a bit of a hiccup, but we really appreciate your understanding and kind words! Hope to send more happiness your way in the future. 💛
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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Amazing personalised service with a…
Amazing personalised service with a quality product delivered. Brad went above and beyond to accommodate my request and even gave me a discount so that I could make a charitable donation. Win win!
February 26, 2025
Reply from The Happiness Box
Thank you so much, Kelly! 😊 It was our pleasure to help, and we’re so glad we could make it work for you and your charitable donation – definitely a win-win! 🎉 Your kind words mean the world to us, and we truly appreciate your support. Hope to send more happiness your way in the future! 💛
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Was well pleased person was well…
Was well pleased person was well pleased had a wee tear in his eye xx
February 5, 2025
Reply from The Happiness Box
Thank you, Sandra! 💛 We're so happy to hear it meant so much—it’s always special when a gift brings a happy tear! 😊 xx
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Good idea but very overpriced the…
Good idea but very overpriced the chocolate is multipack items at most cost £4 for sweets. The packaging is very basic.
February 3, 2025
Reply from The Happiness Box
Hi Ruth,
Thank you for your feedback. We’re glad you like the idea behind our gifts! While the chocolates themselves may seem simple, the cost of our boxes also covers much more—including personalised poetry, packaging, staffing, rent, VAT, and other business overheads. We always strive to provide a thoughtful, hand-packed gift experience that brings joy to the recipient. That said, we truly appreciate your input and will continue to look at ways to offer the best possible value.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Reply from The Happiness Box
Thank you, Ann! We're thrilled you found the delivery Swift 😉 and the gift exactly as expected. Hope it brought lots of happiness! Looking forward to sending more joy your way. 💛🎁
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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The service is always reliable and…
The service is always reliable and efficient. The recipients were happy with the product and the company personalisation looked great.
January 29, 2025
Reply from The Happiness Box
Thank you, Lisa! 😊 We're so pleased to hear that you found our service reliable and efficient. It’s wonderful to know the recipients loved their gifts, and that the personalisation stood out! We appreciate your support and look forward to creating more special moments for you. 💛🎁
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
personalised to perfection
January 23, 2025
Reply from The Happiness Box
Thank you, Baljinder! 😊 We're so glad you loved the personal touch—it's what we do best! ✨ Hope to create more happiness for you again soon. 💛
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Good service and support when i put…
Good service and support when i put wrong delivery address the wrong deliovery address
January 10, 2025
Reply from The Happiness Box
Dear Ray,
Thank you for your kind review! We’re glad we could assist you in sorting out the delivery address and ensure your order arrived where it needed to be.
Providing great service and support is so important to us, and it’s wonderful to hear that you had a positive experience. We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Delivery fast and good
Delivery fast and good
Great service I will always use your service
January 21, 2025
Reply from The Happiness Box
Dear Mr. Diddams,
Thank you for your fantastic review! We’re so pleased to hear that you were happy with our fast delivery and great service.
It means a lot to know you’ll always use our service—we truly appreciate your support and look forward to bringing you more happiness in the future!
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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Still waiting for my order its still…
Still waiting for my order its still hasn't come
Not even a reply or apology cheers for that
January 20, 2025
Reply from The Happiness Box
Dear Mrs. Stammers,
Thank you for bringing this to our attention. We’re sorry to hear your order hasn’t arrived yet, and we completely understand how frustrating this must be.
We dispatched your item within the timeframe we promised, but unfortunately, delivery is managed by Royal Mail. As soon as we became aware of this issue, we contacted them to investigate further. It’s important we allow them time to confirm whether the item may have been delivered to a neighbour or left in a safe place.
Rest assured, if we don’t receive a prompt resolution, we will send a replacement or issue a refund to ensure you are fully satisfied. Your patience while we resolve this is greatly appreciated, and we’ll keep you updated every step of the way.
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Turkish delight box
Awesome service and super fast delivery my wife was over the moon with Turkish delight box (Large). Will definitely order from them again.
January 20, 2025
Reply from The Happiness Box
Dear Martin,
Thank you so much for your wonderful review! We’re thrilled to hear that our service and speedy delivery made such a great impression. It’s fantastic to know your wife loved the large Turkish Delight box—it’s one of our favourites too!
We truly appreciate your support and can’t wait to help you with your next order.
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Brilliant product
Brilliant product, and very professional service. I would certainly recommend using these products to thank your clients!
January 18, 2025
Reply from The Happiness Box
Dear Luke,
Thank you so much for your kind words and glowing review! We’re delighted to hear that you were happy with our products and service.
It means so much to us coming from someone like you, who is doing incredible work supporting disabled children and their families through We Are Beams. Your dedication to making a difference is truly inspiring, and we’re honoured to work with you.
Thank you for recommending us, and we look forward to helping you show appreciation to your clients in the future.
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
It was the first time l used the site…and it worked so well!
It was the first time l used the site for my brother-in-law and worked very well! He phoned to say how pleased he was to receive his chocolate 🍫 at a challenging time, so helped!
January 7, 2025
Reply from The Happiness Box
Dear Janet,
Thank you so much for your lovely review! We’re so pleased to hear that your first experience with our site went smoothly and that your brother-in-law enjoyed his chocolate gift.
It warms our hearts to know that it brought a bit of happiness during a challenging time. This is exactly why we do what we do!
We truly appreciate your support and hope to help you spread more smiles in the future.
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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Personal service
As regular users of the Happiness box, I was so pleased that Brad called to arrange our deliveries over the holiday period, to fit in with when they were closed. A lovely personal touch.
December 26, 2024
Reply from The Happiness Box
Dear Tracey,
Thank you so much for your wonderful review! It’s always a pleasure working with Care Together, and we’re so glad to hear you appreciate the personal touch we strive for.
Arranging your deliveries around the holiday period was our pleasure—we’re committed to making things as smooth and convenient as possible for you. Thank you for being such a valued and regular supporter of The Happiness Box.
We look forward to continuing to bring happiness to your team in the future!
Kind regards,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Dissappointing.
From the photo, I expected something more substantial. Everything was used up within half an hour.
December 2, 2024
Reply from The Happiness Box
Hi Mike,
Thank you for taking the time to share your feedback. I’m sorry to hear that the hamper didn’t meet your expectations. We strive to provide thoughtful, well-presented gifts that offer great value, and we work hard to be transparent by listing all the contents and details in our product description.
We genuinely appreciate your comments, as they help us improve. I’d love to discuss this further to see how we can make things right for you. Please feel free to reach out to me directly at contact@thehappinessbox.co.uk.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Great easy to order and arrange to get…
Great easy to order and arrange to get delivered to family.
Thanks
November 28, 2024
Reply from The Happiness Box
Thank you for your fantastic review, Rod! We're so glad you found the ordering process easy and that we could help deliver happiness to your family.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
A very nice gift.
The very personal touch. So very helpful. Very caring and the order is dealt with straight away. Delivered the next day.
November 28, 2024
Reply from The Happiness Box
Thank you so much for your wonderful review, Wendy! We're delighted to hear you appreciated the personal touch and our quick delivery. It means a lot to know we could bring a little happiness your way.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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Great service, thoroughlly recommend
Great service, would thoroughlly recommend.
We recently used The Happiness Box to send thank-you gifts to our clients, and I'm thrilled to say the responses were overwhelmingly positive and appreciative. If you have a business with important clients, using The Happiness Box is a no-brainer.
November 1, 2024
Unprompted review
Reply from The Happiness Box
Thank you so much, James, for your wonderful feedback! We're delighted to hear that your clients enjoyed their thank-you gifts and that you had such a positive experience with The Happiness Box. Your kind words and recommendation mean a lot to us. We take pride in helping businesses show appreciation to their valued clients, and we’re thrilled to have been a part of that for you.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
Ordered twice as first not delivered
Ordered twice as first not delivered. 2nd order not delivered either. Received a refund for both but such a shame as my friend would've loved the box. Disappointed it didn't live up to th expectation because the product look d so good.
October 30, 2024
Reply from The Happiness Box
Dear Ceri,
I'm truly sorry to hear about your experience, and I completely understand how disappointing it is when a gift doesn't arrive as expected.
To provide some clarity, when you first raised the issue of the missing box on 4th November, I responded immediately to confirm the delivery address but did not receive a reply. I followed up again on 7th November, and when you confirmed, I reached out to Royal Mail for an investigation. Typically, this process takes a few days, so it’s disheartening to receive a 1-star review while we’re still waiting for their update.
Rest assured, as soon as Royal Mail confirms the item is undelivered, I will issue a full refund. It’s also important to confirm that the box hasn't been delivered to a neighbour or another location.
Your satisfaction means a lot to us, and I'm committed to resolving this as soon as possible. Please do reach out if you have any further questions or updates.
Best wishes,
Brad
The Happiness Box
Highly Recommend
Always very happy with the gift boxes, the communication and the whole service of The Happiness Box. Highly recommend!
October 28, 2024
Reply from The Happiness Box
Hi Jo,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re always happy with our gift boxes and service. It’s fantastic that we’ve been able to make such a positive impact for your staff! Your support means a lot to us, and we’re grateful for your recommendation.
Best wishes,
Brad
The Happiness Box
www.thehappinessbox.co.uk
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