The service was first class and all staff attentive to my medical needs from start to finish. The booking process was super straight forward within a short period of time. It made what was a challengi... See more
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Review summary
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Based on these reviews
From the very first appointment we have felt listened to and understood. Haven put our son first in everything, the appointments are easy to make, everything is explained in detail, we are very gratef... See more
Company replied
I received a warm welcome on entering the clinic and was seen promptly by Dr Bick. He was extremely thorough and has referred me for further tests. It was very reassuring to be able to see a doct... See more
Company replied
I had a very helpful appointment with Mrs Kate Heathcote this afternoon. A lot of issues were discussed, plus various tests and a physical examination of my ear. Well worth my visit. With thanks... See more
Company replied
Company details
Written by the company
At our state-of-the-art clinic in Canford Cliffs, we provide exceptional personalised healthcare when you need it. Whether you're seeking a GP appointment for yourself or your family, we offer same or next-day appointments, available both face-to-face or remotely, to suit your needs. We also offer a wide range of diagnostic tests, including endoscopies, blood tests, ECGs and ultrasounds with results and recommendations provided within days. Our in-house team consists of highly skilled consultants and clinicians, each a specialist in their field. We cover a broad spectrum of healthcare needs, including mental health, cardiology, paediatrics, gynaecology, ENT, dermatology, gastroenterology, neurophysiology, carpel tunnel, orthopaedics, urology, and physiotherapy.
Contact info
15 Haven Road, BH13 7LE, Poole, United Kingdom
- 01202110303
- info@thehavenmedical.com
- thehavenmedical.com
4.7
Excellent
78 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant clinician and overall…
Brilliant clinician and overall experience with Dr Bick and admin. staff.
April 17, 2026
Unprompted review
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Lovely surgery…
Moved to area last year and in my experience far far better than my previous surgery staff are so kind and friendly and the few doctors ive seen have been wonderful ..
April 16, 2026
Unprompted review
Excellent service
Excellent service . Was given an appt within an hour and a half of my phone call.
Friendly , discreet , professional .
April 14, 2026
Unprompted review
The service was first class and all…
The service was first class and all staff attentive to my medical needs from start to finish. The booking process was super straight forward within a short period of time. It made what was a challenging visit for me fairly enjoyable given the medical expertise on hand. thank you Haven Medical
April 10, 2026
Unprompted review
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Excellent medical practice
Excellent medical practice. Very professional but also really kind and considerate. Thank you.
March 27, 2026
Great approach to child
Staff was nice, helpful and great communication. Very nice approach to child.
My son was a bit worried how will go appointment but he left with smile :)
March 30, 2026
Unprompted review
Very relaxed calm experience
March 20, 2026
Unprompted review
Happy with service
March 3, 2026
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The only Doctor who listened to what I…
The only Doctor who listened to what I had to say and immediately rang Bournemouth Hospital and arranged an immediate appointment which was followed by wonderful treatment in the hospital. Thank you Dr for listening and your prompt action after weeks of no offer of treatment from other doctors
March 12, 2026
Unprompted review
Lovely clinic and friendly staff
Lovely clinic and friendly staff.
We saw Dr Amet Patel (cardiologist) Dr Patel was fantastic from start to finish. He took the time to listen, showed real care and explained everything in a way that made us feel comfortable and reassured. We are very grateful for his help.”
February 24, 2026
Reply from Haven Medical
Thank you for this feedback. We are very lucky to have Dr Patel working with us. Thank you for taking the time to leave this feedback and we wish you all the very best in the future - the Haven Team
Reply from Haven Medical
Thank you! It is great to hear your experience was so positive. Wishing you all the very best, and do get in touch if there is anything else we can help with. The Haven Team
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Nice environment
Nice environment, welcoming receptionist, music in reception, relaxed Dr who took the time to explain and discuss.
February 11, 2026
Unprompted review
Reply from Haven Medical
Thank you for the feedback - I am so pleased you had such a positive experience at Haven. Wishing you all the very best, The Haven Team
Reply from Haven Medical
Thank you for your feedback - I hope you received all the information you needed. Please do get back in touch if there is anything else we can help with. All very best, The Haven Team
Everything has been excellent
Everything has been excellent, the treatment, on time and with lovely people.All we could ever hope for.
January 27, 2026
Reply from Haven Medical
Thank you so much for this lovely review - I am so pleased to hear that you had such a positive experience at Haven. Please do get in touch if we can be of help again in the future. With best wishes and thanks, The Haven Team.
Really helpful
Initial phone call appointment was the same day as my enquiry. The person I spoke to really listened to me and explained the process well. I just hope we get offered an appointment in person soon to start the process with my son!
January 28, 2026
Unprompted review
Reply from Haven Medical
Many thanks for this feedback - I am so pleased you felt listened to. We hope to be able to offer you the appointment asap. With all very best and thank you again, The Haven Team
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There was no delay
There was no delay, and the doctor's skill was truly impressive.
January 23, 2026
Unprompted review
Reply from Haven Medical
Thank you for this feedback and I am so pleased you had such a good experience at Haven. We are very lucky to have such experienced doctors working with us. Wishing you all the very best, the Haven Team.
Booking a same-day private GP visit was…
Booking a same-day private GP visit was incredibly straightforward. The consultation left me extremely pleased, and I'll surely use this service again and suggest it to others.
January 21, 2026
Unprompted review
Reply from Haven Medical
Thank you for your lovely review - I am so pleased the process was straightforward for you. Wishing you all the very best and thank you for recommending us to others - hugely appreciated - The Haven Team
Great service
Great service, dealing with our 1 year old for her jabs. very caring and informative.
January 20, 2026
Unprompted review
Reply from Haven Medical
Thank you for this review and I am so pleased the jabs went ok. Lovely to hear that you had such a positive experience. All the very best to you and your daughter - The Haven Team
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