The Hay Shed Reviews 

275
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the natural products are wonderfully fresh, aromatic, and of top quality, which keeps their pets extremely healthy and enthusiastic. Consumers also deeply appreciate the remarkably swift delivery service, friendly and flexible subscription options, and sturdy, well-packaged boxes arriving promptly right at their door. Many reviewers state that ordering through the website is completely effortless and reliable. However, some customers also noted occasional problems, mentioning that delivery boxes sometimes arrive split or that specific batches appeared different and dusty. A few people additionally noted receiving incomplete weights or finding certain treat items overly crumbly.

What people talk about most

Product

Clients share positive opinions on product, noting that rabbits and guinea pigs adore the fresh,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the hay is fresh, smells wonderful, and contains... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the ordering system is simple... See more

Service

People report positive experiences with service, highlighting promptness, polite interactions, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied

Rated 5 out of 5 stars

Our buns cannot get enough of The Hay Shed hay. The green wheat hay has become their all time favourite, with oat hay a close second and they’ve never eaten so much! So impressed with the quality, l... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(275)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely fresh hay

Easy to order. Arrived on time. The hay is fresh and smells lovely. Our rabbits absolutely love it, they are picky with their hay but this is eaten as soon as I start to get it out of the box. The boxes the hay is delivered in are then used as fun hidey houses once empty.

June 3, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your fussy bunnies are enjoying our hay & are making good use of the boxes! We appreciate the feedback :-) The Hay Shed

Advertisement
Rated 5 out of 5 stars

Fantastic products delivered promptly…

Fantastic products delivered promptly and my rabbits love them! Great value for money too.

June 1, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for your kind review - we are so glad to hear your bunnies are enjoying our products :-)The Hay Shed

Rated 5 out of 5 stars

I have tried lots of different hay…

I have tried lots of different hay stores and am pleased that I tried Hay Shed. I prdered the green wheatgrass with a topper. The bunnies love the topper but are not as keen on the wheat grass. I also ordered the meadow hay which they are enjoying.
Will be ordering again very soon.

May 24, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying our meadow hay & topper! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

The hay we received was as green and…

The hay we received was as green and lovely from the website description.
It arrived very quickly which was great as we had run out ...and our bunnies and guinea pigs dived straight in and absolutely loved it so pleased to have found The Hay Shed and will be using them again on a regular subscription very happy mum with very happy buns and guinea pigs

May 18, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - We're so glad to hear that your piggies & bunnies are enjoying our hay! We appreciate the feedback :-) The Hay Shed

Rated 1 out of 5 stars

First batch of hay was awesome

First batch of hay was awesome. The second, not so good; my guineas wouldn't touch it.

Would have edited the feedback if this was sorted but the seller's response is so passive aggressive, I won't be.

May 20, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Hi Bob, we are sorry that you were disappointed with your second order. If you had dropped us an email to let us know we would have happily looked into this for you and replaced the hay. Sorry you felt the need to leave such a negative review without giving us a chance to resolve the issue :-(

Advertisement
Rated 5 out of 5 stars

I'm so happy with The Hay Shed

I'm so happy with The Hay Shed. My first box was double what I ordered (!) and second box was still jam packed. The delivery is so quick. I've now subscribed and it's such good value and quality.

Our guinea pigs can't get enough of the Timothy Hay!

It's great that The Hay Shed allows you to enter a rescue charity code at checkout so that they get a commission too.

Love their treats and other products I've tried too. Highly recommend!

May 22, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies are enjoying our hay & treats! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

I’ve been using the Hay Shed for over a…

I’ve been using the Hay Shed for over a year for my rabbits. Over the years, I’ve used countless brands of hay for numerous rabbits, and the Timothy & Green Wheat hay by The Hay Shed is a huge winner - always looks and smells fresh. My rabbits love it! The deliveries are always very fast, and pricing is always reasonable. Will not purchase from anywhere else.

May 12, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your rabbits enjoy their Timothy & Green Wheat hay from us! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

Speedy delivery of good quality hay

Speedy delivery of good quality hay . My rabbit loves the mixed hay and uses the box as not only to have a munch on hay but a great hideaway too

May 10, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunny is enjoying our hay blends & is making good use of our boxes! We appreciate the feedback :-) The Hay Shed

Advertisement
Rated 5 out of 5 stars

honestly absolutely amazing great price…

honestly absolutely amazing great price for perfect quality hay i will be a lifelong customer just to see my buns loving their hay

May 7, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their hay! We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Great customer service

Had a tiny order problem and Louisa from customer service was great and quick to resolve my issue. My bunnies love their monthly subscription of dried plantain and dandelion roots!

May 8, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their plantain & dandelion roots! We appreciate the kind feedback on our customer service too :-) The Hay Shed

Rated 5 out of 5 stars

Brilliant company and quality

I bought the buffet box initially to try as I have fussy buns and my other subscription boxes weren’t the best quality. My buns loved the Timothy and oat hay the most and thankfully this was sold in mixed boxes. I bought a 10kg box on subscription and I have noticed my bunnies are loving this hay a lot more and am needing to refill sometimes twice a day with hay. Very happy with the quality and quick delivery

May 5, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - It's good to hear that your bunnies are enjoying their hay so much! We appreciate the kind feedback :-) The Hay Shed

Advertisement
Rated 5 out of 5 stars

My bunnies love this

My bunnies love this. One is very fussy but he loves the green wheat hay and munches it happily.
Great delivery speed too

May 6, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their hay so much, especially the lovely Green Wheat! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

Highly recommend the hay shed

Highly recommend the hay shed. Our buns go through the green wheat hay like crazy. Great quality produce and excellent customer service

May 2, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

It's lovely to hear how much your bunnies are enjoying their scrumptious Green Wheat hay! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

My rabbits can’t get enough of the…

My rabbits can’t get enough of the Timothy and the oat hay.

May 1, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's lovely to hear that your bunnies are enjoying our oat & timothy hay so much! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

I have the timothy hay delivered every…

I have the timothy hay delivered every 2 weeks, which is so convenient.

It's fresh and the buns love it. Their poop is really healthy since I changed their hay from store bought.

Thank you!

April 30, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their timothy hay so much & their poos are looking good ;-) We appreciate the kind feedback - The Hay Shed

Advertisement
Rated 5 out of 5 stars

Great for picky rabbits!

My previous rabbit always had Timothy hay from another company, but my current rabbit will only eat oat and wheat hay. The Hay Shed is one of the few companies that do these and more! I had been with the previous company for years so was nervous about moving to someone else but the hay has been really well packaged, hay is a very consistent high quality and he never turns his nose up at it, and delivery is fast as well. My rabbit loves it and it is well priced. Very easy to sort delivery dates, I just need to add more forage now. Wonderful company to buy from for picky buns! There is such a wide range of hay and it states the nutritional breakdown and what would be suitable for daily or occasional feeding, or for adult, young or sick pets to help you decide what would be best using a star system which is really easy to understand. They also do alfalfa which seems to be quite hard to find if you have a baby bun. Without you my rabbit would not be eating enough hay, so thank you! You've probably saved me a lot in vet bills!

April 25, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a in-depth review- It's good to hear that your bunnies are enjoying our hay so much more than their previous hay and that our website was so informative to you. Let us know how they enjoy the forage mixes :-) We appreciate the kind feedback - The Hay Shed

Rated 5 out of 5 stars

Wonderful company

Wonderful company. So much cheap dusty hay available in the shops and this hay is clearly great quality. My rabbit requires a low calcium diet so the nutritional information on the types of hay is so helpful. After an issue with my most recent delivery they promptly resent my order and my Bluebell is very grateful and she will be a life long customer.

April 29, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's lovely to hear Bluebell is enjoying her dust free hay so much & you found the nutritional values helpful! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

So glad I made the switch

So glad I made the switch! Our old supplier ran out of hay, and I saw The Hay Shed recommended on a bunny page. The timothy hay is great quality, we seem to get more in the 5kg box than in the previous supplier's 5kg box (perhaps they were shortchanging us!) and it's £4 cheaper! There is absolutely no dust and there are loads of the little wheat-like bits, which my buns j'adore 🤩

April 29, 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for making the switch & for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their dust free hay so much! We appreciate the feedback :-) The Hay Shed

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look