filipe helped me pick out pre workout from the many options at the store and i found one that suits my needs, great stock of supplements have everything you need for fitness goals
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order on July 20th and never received anything. After contacting them at one of their stores, I was told the product was sold out and they asked if I wanted a different product instead. I... See more
I went to the healthhouse to get a certain type or protein and got greatly assisted by adam he helped me choose the right ones and gsve me various sampled to see which ones fit me the most Thank you... See more
Company replied
I went into the store without something in mind, the employee working had a great conversation with me to understand what I needed and wanted as a result and then gave me select items that would lead... See more
3.8
Great
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they will get your order wrong, then ignore you
this is my second time ordering from HH and its also the second time they have not completed an order.
first time was 3 years ago, and was finally resolved, i received a refund on the condition i remove my negative feedback online. hence how they keep there ratings up.
on my current order; my order has been delivered to the wrong store, i am not willing to travel to a new store, when there are two on my doorstep, i have tried making contacting with email, telephone and social media, but all is ignored. i have suggested a refund or for my order to be available to collect from the store i nominated for collection.
i would stay away from these guys online, it is starting to feel like a scam! i would use either bol.com or xxl nutrition.
EDIT-
After contacting the instagram page several times, i manage to get a response, which then resolved my order getting delivered to the correct store.
I am grateful it got resolved but i would still not recommend shopping online with health house, they do not have the ability to correctly manage orders, and they have zero customer service skills!
Also be aware, their online prices do not reflect their in-store prices!
so shop online to save money will be a headache!
shop in store to save a headache will cost you more money!
February 21, 2024
Unprompted review
4 out of 5 stars!
I recently ordered from this company, and I had a positive experience overall. They offer a good variety of protein shakes, which tasted great and were of high quality. Their sport goods selection is decent, with reasonably priced products that are reliable. The ordering process was smooth, and my package arrived promptly. Although their customer support response was slightly delayed, they eventually resolved my query satisfactorily. I recommend this company for those seeking protein shakes and sport goods.
May 9, 2023
Unprompted review
Ordered protein powder on the 17th of…
Ordered protein powder on the 17th of april. It's now the 17th of may but still nothing has been delivered.
I have contacted them multiple times. They told me it's on it's way. It's been "on it's way" for a couple of weeks now.
May 17, 2023
Unprompted review
I order protein shake powder
I order protein shake powder. Nothing received. No reply to my email.
April 10, 2023
Unprompted review
Online store not ready to be online
Be careful! Watch out!
The online store sent me the wrong product. In their website, they don't have an option to return. They ask us to get in contact with the customer service but there's no contact (eg: e-mail). The phone number exists but they don't pick up to answer the call. Sent an email to customercare..nl but no answer after 3 days.
February 20, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.