Explained what was happening to my 89 year old mother very clearly . Did not rush the appointment . My mother was very anxious but they talked her through each part of the assessment & explained a... See more
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Review summary
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Sruthi asked me many hearing and health related questions and did an examination of my ear canals followed by a hearing test. She explained the results clearly and then proceeded to calibrate my new... See more
Company replied
I saw Mr Pranosh James on 17th August 2026 at Hastings Station Plaza. He was absolutely brilliant, especially at listening to my “problems” with the hearing aids, and explained everything clearly, and... See more
Company replied
Easily booked and attended appointment 4 days later. Very good audiologist less than an hour later I was fitted with my first hearing aids and able to hear with clarity for first time in several years... See more
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Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
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United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Joby Jose.
Joby Jose.
I've been hard of hearing for years. I was a little worried & kinda sad about getting old etc.
Joby really helped me get comfy, educated & made my feel human again.
His explanation was clear & I feel very well taken care of.
This is the start of a new journey for me & Joby was the best guide.
August 21, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
A Very Well Conducted Appointment
From the moment Harisanker Bindu introduced himself to the completion of my appointment, I was impressed by his friendly approach, his patience with my hearing difficulty and his reassuring manner. Following my hearing tests he explained in detail the extent of my lack of hearing before going on to suggest my best options for a pair of hearing aids. I came away reassured with a comfortable pair of aids which have greatly enhanced my hearing ability. Many thanks for conducting such a professional appointment Harisanker.
August 21, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very professional experience from start…
Very professional experience from start to finish. All steps explained and the hearing test done and results discussed and options explained. The fitting of hearing aids done all at the same time, including setting up the app on my I Phone. Left with an excellent booklet going over all of the facts. Can't thank Jessica enough!
August 20, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hari was very professional and polite
Hari was very professional and polite. He gave some great advice and shared his technical knowledge
August 21, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing Assessment in Sidmouth…
Very good thorough service from when the appointment was booked through the assessment to fitting by Rowan.Excellent service , thank you.
August 18, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I had a consultation with Pranosh at…
I had a consultation with Pranosh at East Preston feeling slightly nervous but was quickly put at ease by his clear, friendly and efficient Manner. I came away comfortable with my first hearing aids. I would certainly recommend Pranosh to others. - Irene D
August 19, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Excellent Visit to Grantham Hearing Aid Centre
From start to finish was excellent - my appointment was punctual and Harisanker made me feel at ease. The whole procedure time wise surprised me in how quick the process of assessing my hearing to being issued with a pair of hearing aids. All this was carried out in less than 40 minutes. So far so good the hearing aids have made so much difference to my quality of life.
August 18, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing correctly again
Easily booked and attended appointment 4 days later. Very good audiologist less than an hour later I was fitted with my first hearing aids and able to hear with clarity for first time in several years. 2 weeks later have no issues. Enjoying hearing correctly again.
August 4, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Complete Shambles!
My husband, Philip, took time off work to have a 10 am appointment on Monday 17th August. It was confirmed via text to his mobile and also via email. By 11 am the audiologist had not turned up so he went to work. I rang the company asking for an explanation and the lack of communication. After waiting at least 10 minutes to be connected I was told the audiologist had tried to contact us. I asked what number they used and was told my mobile number!! They did not have this number until I rang in with the complaint. I requested an apology and was told a lady audiologist would ring. After several emails (unanswered) she called to say there was no access to our property- a complete lie and also that she had rung several times - again there were no missed calls - besides we were both in and would have heard. The next day we got a call from a male audiologist apologising for not turning up -once again giving the same excuse . They asked if we would make another appointment- this would mean two mornings of missed income - so yes we would go ahead as long as we were given a considerable discount on products purchased- we have not heard anything since. Do not use this company as the whole experience was a shambles!!
August 17, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Absolutely first class service from the…
Absolutely first class service from the very first contact. Helpful beyond belief and a fantastic price. I couldn't be more pleased with the service I have received. Fully recommend if you are looking for a great buying experience.
August 20, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Superb experience…
Pranosh James was very thorough in his assessment. He understood my needs exactly and took time to talk to me about them and show me the graphs from my test. I am very satisfied both with the way I was treated and with the excellent service. I would recommend the Hearing People without hesitation. Thank you.
August 20, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very professional experience
Very professional experience, everything explained in depth...thankyou
August 19, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Efficient and effective service
With some prompting I made an appointment on-line and was surprised at the choice of times available.
Friendly efficient service, a hearing test confirmed what I thought and hearing aids were supplied, calibrated, fitted , tested and care procedures fully explained. A week on and I'm getting used to them and find them very helpful.
August 11, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
First class service
All through the testing and subsequent aids fitting Geethu explained the processes thourghly, and in a friendly manner which put me at ease. The service I received was first class.
August 19, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing appointment for elderly mother .
Explained what was happening to my 89 year old mother very clearly . Did not rush the appointment .
My mother was very anxious but they talked her through each part of the assessment & explained about the hearing aids . Gave her the opportunity to take them in & out .Time to ask questions .
Both ladies the Audiologist ( we had a student too ) were very competent .
There is a lot of information to take in & I think helpful to have a relative present .
August 19, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing Aid not working.
Contact made about problem with hearing aid. Apointment made by service immediately and I saw Harisanker Bindu within the hour .He remedied my problem and gave practical adviceto stop a repeat with demonstration.
August 12, 2026
Unprompted review
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Really Great Experience
Really Great Experience. I had to get new Aids and got a full check up before aids were fitted. It was quick and painless and was given un upgrade to my old aids where i can set my aids up online whereas i could not do this with my old aids. Wife is very Happy now that i can hear her again.
August 19, 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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