The Hearing World Reviews 

Poor and uncaring service.
Referred through Hearing Aid UK. Home visit was great and extended trial offered. However, when I decided not to continue, I just couldn't get my refund. They kept making excuses and blaming their bank. Eventually got my money back through my credit card. No apology or explanation from them at all!
I think the type of hearing aid was just wrong for me and I told them I was interested in trying a different type, but they just weren't interested!
This company seems to offer good service...until you decide to cancel!

Please avoid! Like many others have said, terrible communication, not replying to email or phone calls. Money has not been refunded under the 60 day refund policy. They are in breach of contract, I have now gone to Trading Standards but reading other review’s I can see I will have to take them to court.
Terrible treatment of a 90 year old lady, have you no shame Hearing World?

My mums hearing aid broke - it took some time to ascertain what was happening but the manufacturer said they were beyond repair in the end . five weeks after the event - but Kieran did a great job and is going to replace them without charge for a new model and free fitting

Had a home visit, excellent professional service. Very happy with my aids. As my partner needs an induction loop system (Telecoil / T-Coil) l am thrilled to be able to use that. For those that have never tried one it means the TV'S volume output can be at zero or a higher volume for a hearing person whilst those with a T-Coil can hear clearly in comfort without the tv having to be loud for their hearing and disturbing other listeners. I am very pleased that I have a charger with my new aids which means less hassel trying to put batteries in the aids - excellent for those with arthritis ect.

Excellent service and best treatment for my hearing issue. Nice staff and good behavior by the specialist.

Amazing experience, great staff

My friend is an elderly widow living alone, and her experience with this company is similar to that described in many adverse reviews over the last two years. Interestingly, the relentless sequence of one star reviews was interrupted recently by a cluster of glowing five star reviews, all posted within a few days of each other including one from a customer who curiously has chosen only now to review an experience four years ago.
Following a home visit by this company in February this year she realised that she had ordered - and paid in full by credit card - a pair of hearing aids that were not the ones she actually wanted. She gave the company notice of cancellation of the purchase, and under the 'cooling off' regulations the company was legally obliged to refund the purchase price within 14 days. It declined to do so, and my friend eventually obtained a court judgement which the company simply ignored (probably knowing that if my friend paid a fee to enforce the judgement by the use of bailiffs they would discover the company had no significant assets to seize).
My friend then resorted to using the bank chargeback process, and at this point the company finally acknowledged the court order, submitting a preposterous complaint to the court that my friend was attempting to 'steal' from them by recovering the same purchase price by multiple methods.
The company delayed the chargeback process for as long as possible, but the money was finally recovered after five months of stress and worry.
So how can this company still be trading?

The Hearing World offers a quick responsive service when they are selling you hearing aids. However once they have sold the hearing aids the service is far worse. I recently requested a review of my hearing so that my hearing aids could be recalibrated, as my hearing has recently deteriorated. The first appointment they could offer involved a wait of over 7 weeks. When I said this was an unacceptably long delay I was offered a revised appointment which still involved a delay of 6 weeks. I also usually have to chase up responses to my emails. Totally unimpressive customer service.

If I could give this Company minus 5, I would.
My aunt and cousin had a home visit from the audiologist who took advantage of my elderly, frail aunt and overcharged her for digital hearing aids.
My aunt paid for the items via card payment but after discussion with myself, other family members and other local companies, they realised that they were being doubly overcharged for these items.
The order was cancelled immediately the following day.
It then took numerous calls, a visit to the shop, and police involvement until eventually the card company took matters into their own hands and monies were refunded. All in all this took in excess of 4 months.
They dealt with us dishonestly and phone calls with them always seemed to be handled reasonably at the time but with no resolution. Even when we contacted the local citizens advice and police, this company ignored the request for reimbursement.
I would not recommend this Company is any way at all.

It was October 2022 when I met Mr Rohullah from Hearing World, London. I learned from him that there is a solution to my hearing needs (namely to brush aside any hearing aids that work with batteries). My hearing aids were of good quality-in the ear, yet I hated those moments when in the middle of a talk (I was a lecturer) batteries go flat and force me to replace them, showing everybody that I was deaf. This young man Rohullah introduced me to in-the-ear Starkey rechargable hearing aids. Since then, I recharge them during the night and listen like a cat during the whole day. In fact, Starkey aids do not need more than 6 hours to be fully charged. Not only that-they come with an online application called Thrive (which I still don't fully know) giving me some power to adjust the hearing quality. I now listen happily to my wife, kids, Siri, Alexa etc. So, thank you Hearing world London, Rohullah and Starkey!
Vlado

Very friendly staff. Experienced and helped with all my hearing needs. Highly recommend.

Thanks Rohullah

I’m now on my second pair of hearing aids from The Hearing World and the service has been impeccable from start to finish. The team are always friendly, professional, and genuinely ready to help whenever needed. Nothing ever feels like too much trouble, and they really take the time to make sure everything is right. Highly recommended if you’re looking for great service and support.

Beware of this company. As mentioned in other reviews my mum purchased hearing aids that did not fit, she made her first payment in July 2025 and did not get the product until Sept 2025. When she took them back they said they will order another pair, again after a long wait this second pair did not fit either, at this point she asked for a refund, up until New Year eve they promised to refund her money.
I managed to speak to the owner Rohullah Nimat, who said he was still trying to find when she returned the first pair of hearing aids. After not hearing I sent a text asking for an up date, to which he replied she was outside the 60 day return policy, I asked for proof of this but got no reply. I provided the dated my mum had and asked to him verify if these were correct but again no reply. I followed the Citizen Advice and sent a letter asking for details but again no reply from this company.
My mum is over 80 years old and to lose £3,800 is a lot to her. We are still fighting this case.

My experience with the Hearing World was almost identical to that of the customer who wrote in December 2025. They were initially really helpful and did everything to try and sort the hearing aids out to work for me. Then when I decided to return them they agreed to a refund (verbally) but then told me the return date had gone beyond the 60 days (it hadn't - 51 days). After weeks of correspondence with the front man in the shop who just stone-walled me, I eventually got a Chargeback refund from my bank having started small claims procedure.

I had my hearing aids replaced through my insurance provider, and I was concerned the service might feel impersonal. It did not. The speed of response, the clinical confidence, and the consistent kindness throughout were exceptional.

Hearing World provides home visits with an audiologist, but I was travelling and could not wait for the next available slot. They arranged express delivery of the replacement hearing aids so I was not left without support.

At the follow-up review, the audiologist identified that my hearing had moderately deteriorated and that the initial pair were no longer the best fit. He initiated an exchange with the insurance company immediately and handled the process efficiently.

For the second fitting, I attended the Crouch End clinic. The assessment was thorough, adjustments were clearly explained, and I received a written report for my GP.

I cannot imagine better service.

Avoid this company. The experience of a relative is exactly as others giving one star. Superficial professionalism for a few weeks then no support or response to emails and texts. Returned hearing aids within the guarantee period were not refunded despite the assurances. Finally a Chargeback through the bank, and upheld by the company's bank, was credited some five months later. A Companies Registry search of The Hearing World reveals their website's declarations bears no resemblance to the state of their accounts and employee numbers.

Do not use this company !!!
It has been 5 months of constant phone calls , promising a refund , of £4000.
I don’t know how they sleep at night , ripping off an 89 year old person.
And looking at other reviews , they have done this to many others .
After speaking to citizens advice ,
I am now taking them to court , and will be contacting every consumer site , to try and get them investigated .
They should not be allowed to do this to elderly people . Causing them so much stress 😡

My husband purchased hearing aids which never fit properly. The service was awful and despite promising a full refund on numerous occasions we have still not had the money refunded. We will be taking them to court. Avoid the company.

Absolutly terrible.Took £2,200 cash of mum. Hearing aids she couldnt hear,knowing she was severely deaf, mustafa and a Mr newman brought a second pair. After several phone calls they said they would sort it, but they have completely ignored her. So now will be taking them to court to get the money back. Avoid at all cost,mickey mouse company.

I had been experiencing discomfort in my ear for a few days and called to book an appointment. Although they were fully booked, they went above and beyond to accommodate me the same day due to the pain I was in. The audiologist took the time to thoroughly examine my ears and successfully resolved the issue. I’m truly grateful for their care and professionalism. Highly recommended – 100%!