Thehomehut Reviews 

5,102
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

My requirements changed and was able to cancel my order and a refund was initiated. The process was very straightforward. I am unable to review the product.

Rated 1 out of 5 stars

Tried get in contact with my dad lost £50 on set of ladder because don't answer there phone or emails, amazon waist time and money been two weeks 15508331 617 206 I

Rated 5 out of 5 stars

First time purchase, and encountered no problems. The fit together foam tiles for the children to make whatever their imaginations come up with, have been a huge hit and I will be purchasing more. Pac... See more

Rated 5 out of 5 stars

Fantastic company!! Bought a standing Buddha for the garden and it is absolutely beautiful and the price was half of what anywhere else was selling them for. Next day delivery. Will definitely be purc... See more

Company details

  1. Home Goods Store
  2. Pet Store

Written by the company

The Home Hut are an online retailer based in Cheshire and we have been trading and expanding ever since. Everything is based in-house, which allows us to focus our passion on what we do best - providing a great range of products with the best prices and knowledgeable customer service. Our team of buyers are devoted to developing the best products at the best prices and always strive to innovate, improve and develop our product ranges. All of our products have been chosen to meet our exacting standards for quality, craftsmanship and value for money.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(5,102)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The faulty product no longer works…

The faulty product no longer works after 11 months. This was a clock. I emailed and their response was to call me names in an email. I have contacted Trading Standards and have the evidence of their reaponse calling me a name.

Disgusting company.

December 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Still no order, and no way to contact anyone.


I placed my order on 28th October and still haven’t received it. Tried contacting the company several times — got told to email within “working hours,” which is ridiculous. I did that and heard nothing back. You can’t call them because the phone line just tells you to email. Completely stuck in a loop and no sign of my order. Really poor service and very frustrating experience.

October 28, 2025
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Rated 1 out of 5 stars

product is great but wont reply to me

product is great but wont reply to my email or answer the phone, so if you are looking for a cheap product and dont need to worry about aftersales service or product support then you'll be fine, however id suggest not buying anything from them of significant value

October 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful Angel

I have just received the angel i ordered for the price i paid i could not believe how beautiful this angel was i would thoroughly recommend this company for not only fantastic items but really great prices thank you again wont hesitate to use you again also to recommend you

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Ordering was straight forward and delivery was timely. The toadstools are a perfect addition to the little fairy corner I've created in my garden for my grandchild to find.

August 23, 2025
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Rated 1 out of 5 stars

Item faulty on arrival

Item faulty on arrival. No reply to email, no answer using their phone number. All round poor comms.

Purchased out door clock with thermometer. Misted up straight away so you can’t see the digits and the temperature constantly suggests it is in excess of 30 degrees even after I have used the dial on back to calibrate.

Please also note that buying direct from them is more expensive than purchasing the same item via their Amazon account.

July 25, 2025
Unprompted review

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