I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Simple ordering, fast delivery and a bonus this time of a freebie tube of Bozmerix paste. Very happy Customer. I will return!
Company replied
The process of ordering is easy to follow Very fast delivery, from purchasing to arriving at my door it only took a couple of days 😊
Company replied
Items always in stock and shipped out the same or next day with fast delivery. Great discounts on multiple buys.
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Company details
Written by the company
The Horse Vet - Powering Equine Performance. Dr Charlotte Inness MRCVS, Equine Veterinary Services including online webshop for veterinary approved supplements. We stock the full Hestevard and NutraVet ranges along with other well known brands.
Contact info
United Kingdom
- thehorsevet.co.uk
4.7
Excellent
82 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery, excellent price
Easy to order, quick delivery and very competative pricing.
March 26, 2026
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Speed of delivery was great
February 24, 2026
Reply from The Horse Vet
Thank you for your kind words! We’re delighted to hear that you were pleased with the speed of delivery and overall service. Providing a smooth, reliable experience is really important to us, so it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future.
Reply from The Horse Vet
Thank you for your feedback. We’re thrilled to hear that you were happy with our speedy delivery service.
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Reply from The Horse Vet
Thank you for your feedback! Providing fast, reliable, and hassle-free delivery is exactly what we strive for, so it means a lot to know we met your expectations.
Excellent and fast service ...
Excellent and fast service .... good prices ..... minimum packaging. Clear and easy-to-use website.
January 26, 2026
Reply from The Horse Vet
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best possible service, and it means a lot to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Fantastic service and fast delivery
Fantastic service and fast delivery. Highly recommend
December 30, 2025
Reply from The Horse Vet
Thanks so much for the awesome review! We’re really glad you were happy with the service and that your delivery got to you quickly.
Reply from The Horse Vet
We’re really happy to hear everything went smoothly from order to delivery and that it arrived right on time — that’s exactly what we aim for.
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Reply from The Horse Vet
Thank you for your feedback. We’re really glad to hear you’re happy with the products and that delivery has always gone smoothly for you.
Reply from The Horse Vet
We’re really pleased to hear your item arrived promptly and was exactly as described — that’s what we love to hear.
Great price and speedy delivery
November 24, 2025
Reply from The Horse Vet
We’re so pleased to hear you were happy with the price and our speedy delivery — that’s exactly what we aim to offer every time.
product has not been delivered
Despite issue with delivery being delayed problem was resolved and happy with product and resolution.
November 24, 2025
Reply from The Horse Vet
Hi Tracy,
I can see that both your original item and the replacement have been received. We’re very sorry for the delays — at this time of year, courier services can take longer than usual due to high volumes. Thank you for your patience, and please let us know if there’s anything more we can do to help.
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Customer service has gone downhill
Used to be excellent customer service and speedy delivery but both have really gone downhill in the last couple of months. I had one order take so long to arrive thanks to Royal Mail that I needed to source from elsewhere. I returned the Horse Vet order - and it took them a whole week to acknowledge that it had been received back and refunded with an automated email. The email says it will now take 10 days to be refunded. So I’ll be out of pocket for a whole month with no apology.
November 7, 2025
Unprompted review
Reply from The Horse Vet
Thank you for taking the time to share your experience — we’re really sorry to hear how disappointed you’ve been. This isn’t the level of service we aim to provide, especially for a returning customer.
We completely understand how frustrating it must have been for your order to arrive so late that you had to source the items elsewhere. While delivery delays with Royal Mail can sometimes be outside of our direct control, we know that doesn’t make the situation any less inconvenient for you.
Refund timelines can depend on banking processes once issued, but we appreciate that being out of pocket for that length of time isn’t ideal.
We genuinely value your past support and are sorry to hear you feel our service has declined. Your feedback is important, and we’ll be sharing it with the team to ensure we improve where it matters.
Reply from The Horse Vet
We’re really glad you found ordering easy and got your delivery quickly — that’s exactly what we love to hear.
Easy process and quick delivery
I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick
September 29, 2025
Reply from The Horse Vet
We’re really glad to hear that ordering has been easy and that your deliveries always arrive super quick — we love keeping things simple for our customers.
Subscription problems
Unbelievable. Cannot access my account to deal with my subscription!!! The code they sent neither sent to my email nor to my mobile! This way I cannot stop it.
October 6, 2025
Unprompted review
Reply from The Horse Vet
Dear Iwona,
Thank you for your feedback.
Please may you advise if you have spoken to anyone in our team regarding this? Please may you call us on 01904 463001 or if you would prefer to email us at hello@vetmedi.co.uk with your email address and contact details we are more than happy to help rectify the issue with logging into your account.
We look forward to hearing from you again soon.
TheHorseVet/VetMedi
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Reply from The Horse Vet
Thank you for your review. We really appreciate your support and look forward to delivering for you again soon
Fabulous company to deal with
Fabulous company to deal with
Great communication
Good prices on products
September 24, 2025
Reply from The Horse Vet
We’re thrilled to hear you enjoyed our communication, prices, and overall service — that’s exactly what we aim for.
Reply from The Horse Vet
We’re thrilled to hear you had an excellent experience and really appreciate your recommendation.
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