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The Hosemaster Reviews 2,678

•
TrustScore 5 out of 5

4.9

Hardware Store
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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the prompt and efficient delivery of orders. Many people found the products to be of high quality and exactly as described, often exceeding their expectations. The ease of ordering and the helpfulness of the staff also contributed to a positive experience for many. However, some customers experienced minor issues, such as a slightly confusing ordering process for specific lengths of hose or an incorrect thread on a nut, which caused inconvenience. While delivery was generally swift, a few people noted that it was a bit slow, attributing this to the courier.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and... See more

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and excellent... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high standard of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I accidentally ordered the wrong size jubilee clips, contacted the office and was told it would be sorted. Recieved the correct sized parts the very next say. Thank you very much, w... See more

Rated 5 out of 5 stars

Could not endorse this company more. They understood immediately what part we needed, they sent it the next day to France and we received it two days later. We had tried lots of other companies to no... See more

Rated 5 out of 5 stars

It was just what we needed for a restoration we are carrying out on a Heritage railway. A specialist supplier we use was out of stock of the hose we needed, Hosemaster cane to the rescue at a better p... See more

Rated 5 out of 5 stars

I recently purchased a hose from Hose Master and couldn’t be happier with it. The quality is excellent, the fittings are solid, Delivery was quick and the product was exactly as described. Great servi... See more

Company replied

Company details

  1. Hardware Store

Written by the company

Located in the North West of England and predominantly distributing across the UK, The Hosemaster has established itself as a leading supplier of hoses and fittings offering bespoke and personal services to many thousands of customers. Our commitment to our customers is the reason that thousands of customers ranging from trade professionals and businesses to DIY and hobby enthusiasts choose The Hosemaster.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Item came promptly but was the wrong size to what I ordered but was quickly rectified by the company who issued me an apology and a full refund.
Thank you for your excellent service.

October 21, 2024
Unprompted review
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Reply from The Hosemaster

Hi, sorry for the inconvenience. While we typically don't refund carriage fees, we acknowledge that this issue was due to a miscommunication on our part. As such, we've processed a full refund, including the carriage costs, to ensure this is resolved.

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