The HYV 

I ordered some merchandise clothimg from pratt daddy back in July 2021 and it never got delivered or even sent. Very poor/no response to my emails. I want a full refund as I am very upset about this. Would never buy through this shop again and will tell others the same. Unhappy customer

Ordered some Cake Pop merch back in May 2021, never arrived. Support doesnt answer and order says its still getting prepared. worst experience ever.

Ordered some streamer merch, item was never delivered & the courier even admitted they'd lost it. Been emailing and trying to get through to the shop for a refund but not hearing anything back. AVOID BUYING FROM HERE will take your money and not refund if the item is lost!!!!!

I tried to order the Dorian Electra signed CDs and got the money taken out of my account but it redirected me saying the billing address info was not matched by the processor, then when I tried again with only 1 of the albums the same thing happened so now I've lost about £80 and I've tried to ask for help but had no reply on anything

I ordered my CoiNuke merch last night and instantly it took the money out of my account then the page said we cannot match your delivery address on the processor and I have no email...? I tried to Instagram them and leave a comment on their Instagram page, still waiting for a reply and money has never went back in my account?! I need an answer today!

TLDR; Summary of experience —

* Not received a package in 6 months
* Little to no service or communication
* Reluctant to accept responsibility
* Overpriced and false shipping estimates prior to purchase
* Skip if you live outside of the U.S.

Context:

Bought a long-sleeve merch shirt back in early November, as to anticipate delays for what was supposed to be a Christmas gift. As we now head into April, almost half a year later, I am yet to recieve my package. It being an international order, HYV seems to not have filled in necessary toll documents: the item is stuck in a shipping loop. However, they do not help me at all: sparse replies to e-mails, not letting me get a return on this 50$ item, directing me towards a multitude of middle men providers. So, if you live outside the U.S., I’ll recommend you skip this merchandiser as they will sleep on you once they’ve received the check.

Addition 3/25 I’m unable to reply to their comment below: however, I’m already in contact with them with no solution in sight so far, since they are now unable to even find said order number in their system. It is confirmed by them to have worked previously. Can you believe it?

Ordered a record for my grandson. Somehow it got billed for 2 records. Sent a email as soon as it was made. They returned with a automatic email saying someone would get back to me within 24 to 48 hours. No response. No I find out I have 2 records being shipped and one cant be returned. Your customer service department sucks. I would give you 0 stars but I have to rate you.
I know you dont care but dont expect another sale from me.
PL
Update:
Received an email that they would let me return the 2nd record. So far I sent the record and sent the tracking number. 1st attempt to deliver the record failed for some reason...?
I will update as soon as everything is settled.
Update:
The TV has been slow to respond to my questions. But they have offered to return the extra record for a refund. Now due to the covid-19 crisis in California I dont expect a fast refund but at least I should get a refund. As of now they have received the record and will inspect it as soon as possible

I ordered it and tought shipping to Europe would take around 5-6 weeks like other stores who ship their goods worldwide, but instead they managed it to ship it from Los Angeles in just 3 weeks and the hoodie material feels awesome, just take one size up and you'll be fine!