The Ice Cream Farm Reviews 16

ASmall tubs of ice cream on sale at £3.50 each.
Local farm shop sells the identical tubs at £1.50 each !
RIP off, any comment from the owner ?
*Got a reply which was ambiguous.
The manufacture is done at the same site, by a brother's business.
Still doesn't explain why there is such a price differential.
Not impressed !

I am massively disappointed with The Ice Cream Farm in Chester. What used to be a lovely day out has turned into a complete nightmare. The place is far too overcrowded, and you end up spending more time standing in queues than actually enjoying anything. We waited nearly 30 minutes for most things – including over 25 minutes just for ice cream – and when it finally arrived, the order was wrong.

The attractions are poorly maintained too. The bubble tree barely worked, sometimes not at all. Inside, the soft play area is filthy – it feels like one giant bin. No one is cleaning, and the toilets are in the same dreadful state.

To make matters worse, the staff are rude. In particular, a blonde young girl at the bouncing attraction was shockingly unprofessional and upsetting. Customer service is clearly not a priority here anymore.

I visited three years ago and it was so much better. Sadly, the place has shifted from caring about quality to cramming in as many people as possible. It’s clear quantity has taken over, and visitors’ experiences have plummeted as a result.

Highly NOT recommended, especially on weekends or bank holidays. Save your time and money – I certainly won’t be coming back. Massive disappointment.

Been coming for a few years, as others have said it's nothing like it used to be. You pay to go in a jam packed park where your child can't use any of the facilities as they're too crowded, then £4.50 to go in a smaller park which is also jam packed ? I'd pay the price if it was less busy. £4.50 for everything (or you can buy the play pass but again everything is too busy to use). Queued up for 15 minutes for a £2 car that was around 60 seconds long. Paid £18.50 for ice creams and as soon as they passed them they started melting dripping everywhere, nowhere to sit so we were all covered in ice cream stood up with a baby screaming. Won't be coming again unfortunately and feel they have taken a nice ice cream farm that used to have animals to a money pit for themselves. Such a shame!

Plenty to do lots of fun but bit pricey you pay to go in then 4.50 for each thing 2.00each The ice cream tree let out it's foam but wasn't very impressive only little bits of suds couldn't even see them from part of the tree What happened to the big suds that came out of all of the tree it was so disappointing took my little niece there was nothing to see not like it use to be when I took my grandaughter a few years ago definitely needs sorting

Overall our first experience of the ice cream farm was great and the kids loved it. So much so that when we went to go back onto the marshmallow mound we found it closed before 3pm I did ask the staff and was told it was closed for the day this is over 3hrs before venue shuts which I found very odd and upset the kids.
The water and sand play was again ok, however the first water activity area was not working. The bubble/snow tree outside was a hit but blink and you will miss it. It’s lasts about 30secs !!!
Overall it was an ok day but disappointing the above few things let it down.

Have been coming here for 10 years in all weathers.
Very disappointing experience yesterday. Temperature outside was approx 5 degrees.
Water play area was freezing. Asked in the water area to put the heating on and staff member advised no heating - which has not been the case in the past.
Small children playing in water in cold temperatures is surely a health and safety risk.

Ate lunch in the restaurant. It was freezing in there as well. Food was poor - one ham toastie was full of fatty inedible bits - and not good value for money. Drinks for children were cans but had to ask staff twice for a glass. Restaurants used to be amazing and it has declined a lot which is a shame.

Small cars by the golf used to be £1 for 2 or 3 goes around the track. Now £2 for one circuit of about 60 seconds.

Tree at centre used to blow out huge bubbles of foam. Now it’s a very poor effort.

Really disappointing considering the cost of the activities these days.

Booked Santa experience and it was the weekend of the storm. Emailed them Thursday before to check what was happening, they assured me in an email the next day they would be open, no offer of a refund at this stage. So we went only to be told when we arrived they had decided to close. 2 hour trip to get there, crying children and no decency from the company. Sent another email to them and they didn't even bother replying. Money making scheme with no customer care.

Not a farm in any sense. £2.50 each to get in which seemed cheap until we were in and realised you have to pay for everything separately, £4.50 each for mini golf, £4.50 for sand and water play, £1 for one circuit on the “quad bikes”, the play park is really small, ice creams are over priced and not one cow or animal in site.
How can it call its-self a farm with no animals, I asked a lady on the golf kiosk if there are any cows and she seemed confused about what a cow was until I said the animal?
Really wish I’d of looked into this more instead of just seeing ice cream farm and thinking it was a farm where they made ice cream, maybe a name change to ice cream land would help with the confusion and disappointment.
Would be ok for kids ages 3-4 who knew there were no animals and could just play on the park and spend a fortune on the other activities.

an absolute rip off paying to get in why ? because you can the place was packed not very tidy 3 adults 1 baby worked out £20 for 3 ice creams including entrance fee there used to be animals outside gone to make way for attraction to make money .gary l

We recently visited the Ice Cream Farm, and while the concept is lovely, the experience was severely marred by the sheer number of people allowed in. The place was overcrowded to the point where you could barely move, and every activity had long, frustrating waits. Even a simple game of golf had a 5-10 minute wait per hole, which left our kids overwhelmed, bored, and frustrated.

Most of the staff were friendly, but our experience at the ice cream counter was particularly upsetting. We clearly explained that the Nutella needed to be at the bottom of the pot with vanilla on top due to my son’s autism. Despite checking with us twice, the staff member still got it wrong. When I politely requested it be redone, she became visibly irritated, huffing and rolling her eyes. Even after explaining that my son is autistic and needs things to be done as requested, she walked off in a huff. Eventually, we had the ice cream remade with just vanilla to avoid further upset, but by that time, my son was too overwhelmed to enjoy it, and the ice cream had nearly melted.

Looking around, it was clear that every other activity had similarly long queues, making it impossible for us to enjoy anything else. We were there for over 2 hours and only did 3 small games. What could have been a lovely family day out was instead chaotic and stressful. The farm seriously needs to reconsider how many people they allow in at once to prevent such a disappointing experience for others.

On a positive note, when we ordered gluten-free ice cream, the staff automatically changed their gloves and asked if we needed an unopened tub or if we were okay with the opened ones. This attention to detail was appreciated and showed that they do take dietary needs seriously.

I was having a drive through the Cheshire countryside and noticed I was near this place. Thought I'd drop in a buy a couple of tubs of ice cream to take home. The last time I came here was some years ago and it was a small, quaint, friendly place - gift shop, ice cream shop and cows being milked next door. It has changed for the worse. A big complex full of (so called) activites for kids and far too crowded to be safe. I was shocked when I was told that the price of a large tub of ice cream was £8!!! What?? Snugbury's is not far away and the ice cream is half the price and just as good, if not better. I am surprised that people can afford to take their kids here. Will definitely be giving this place a miss next time I am in the area.

I recently visited the ice cream farm during a busy summer day and found it extremely welcoming even with how busy it was. I came with my daughter who is 3 and she absolutely loved her day out. We had a go on Marshmallow Mound and had a round of Crazy Golf. We went into the Sticky Paws restaurant for some lunch where a very helpful gentleman I think he said his name was Luke gave some great advice on what I should have as I wasn’t wanting that big a meal and showed my recommended my daughter the pizza as he said it was his favourite. I could not recommend this place more to bring your family to

Place was good for children, was overbooked though if you ask me, couldn't move, like sardines in a tin. Food was a real shambles. £8 for a plain beef burger, that tasted awful, even kids turned their nose up at it, and the pasta wasn't even cooked properly. How do u mess up pasta of all things. Nearly £30 for food that homeless would turn their nose up at. All In all a poor experience, the customer service was also nonexistent. Not one of the staff smiled the whole 3 hours we was there. Focus more on the play for the children, get rid of the food and hire some staff that could turn that frown upside down.

Mediocre… rubbish food, needs a bit of TLC and a good clean. Was overcharged £8 per child for a crappy beaker and Easter experience

You know when your just trying to keep the kids entertained...... well it does. One very low price entrance (thank you for not charging me for parking, just because you can). Some things inside the ventue you pay for other things you don't. I think it would be better to charge more to get in, so one doesnt have to walk around with pound coins. Only 2 go carts, diggers not working, no animals to see. Lovely play ground but we went when it was wet and there wasn't anything or anybody to wipe stuff down. The foam tree was a great idea but a bit pathetic when it came for 15 seconds every 15 minutes. It really wasn't a bubble bath.

The indoor water park was the best bit.

Then there was the ice cream, nice flavour, but please £3.50 for one scoop and £4.75 for two. £7.25 for 4 scoops, I'd say that was a bit steep, not that I know anyone who wants 4 scoops.

Restaurant was very basic with the cheapest fast food, without fast food prices. Gift shop your forced to walk through, (is there any trick, thats to low). All the usual tate, with £7 fridge magnets, and £5 squeezy, rubber toys that your kid trys to get you to buy, only to find they can actually live without it.

All in all, worth it compared to how other venues try to milk us everytime.

Overcrowding in all areas.
Uncontrolled activities and unsupervised children scaring young children.
Hogging of equipment by older children.
Inadequate activities for younger children( 2 years old).
No control or supervision on marshmallow pillows. No staff on access point or monitoring activity.
Uncontrolled boys of around 10 years of age using the pillow for 2-5 year olds. Running and somersaulting and scaring my five year old granddaughter to tears
Marshmallows then closed due to temperature so she could not go back on when the boys had left.
Queued for 30 minutes for ice creams. No tables available. No staff cleaning tables during this period.
Staff wearing protective gloves observed to fix hair and touch face parts without changing gloves.
Staff preparing and serving food without correct PPE.
Open bins in food outlets.
Inadequate cleaning of floors, work surfaces and food contact areas.
Chaotic and uncontrolled queueing at rides.
Children that did not meet height requirements being allowed on some rides ( I had to keep my 2 year old grandson off rides as he was too small for all of them.
As there is no advance warning of height restrictions, you only find out at the ticket booth so many children were disappointed.
I purchased activity tickets on line but did not actually take the tickets as my 2 small grandchildren were upset and unhappy due to the overcrowding, noise, chaos and lack of activities for their height and age.
We left the farm and I realised I had made an obvious error in buying activity tickets and so asked for a refund.
The farm have so far, twice refused to provide a refund as their policy is that tickets can be used for a return visit for up to 2 years, or can be passed on to someone else.
After my experience there, I would never return, so this policy is of no use to me. Yet they still refuse to provide a refund.
Customer care, customer service or customer satisfaction seem to mean nothing - all about the money.