⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding! The Impound delivers an incredible service that truly stands out. The speed is mind-blowing — my last delivery arrived within just 2 minutes! That’s insanely fast... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had a great experience with The Impound - Secure Star Citizen Store. It's my next go-to site when RSI doesn't have the items I'm looking for available. The prices are a little higher but that's o... See more
I missed out on ship packages that came with Squadron 42, saw a pretty good deal on an C.O. Nomad Starter Package with LTI, Squadron 42 and the Jackal Paint. I purchased the pack and the Mercury Star... See more
Sketched out at first. Saw a few videos with streamers recommending this platform. Purchased my ship and had no issues. Received a message saying I received it pretty quick after. Very happy, will def... See more
Company details
- #8 of 65 best companies in Video Game Store
Written by the company
For a decade, The Impound has been a dependable name among Star Citizen players, where we provide a secure, affordable, and prompt shopping experience for avid gamers. Having served thousands of satisfied customers, we've successfully transacted tens of thousands of Star Citizen items, cementing our reputation as a reliable virtual goods supplier. What makes The Impound unique is our unparalleled array of offerings. Our inventory showcases the biggest selection of Lifetime Insurance (LTI) ships and vehicles, not to mention a plethora of rare Star Citizen packages and items. Whether you're a new player seeking your first spacecraft or a seasoned commander aiming to expand your fleet, you're sure to find the perfect match within our extensive catalogue. Our unique selling proposition lies in our business model - we only sell items owned by The Impound. This not only assures absolute transparency but also provides you with a guarantee that the items you purchase will remain yours indefinitely. This eliminates the risk of any third-party claims, giving you peace of mind with every purchase you make. At The Impound, we believe that enhancing your gaming experience shouldn't cost a fortune. If you're a Star Citizen player aiming to upgrade your fleet with LTI ships and vehicles, look no further. We provide these premium items at competitive prices, ensuring you get the most value for your money. We have established rigorous safety measures to ensure a secure trading environment. Our transaction process is designed with multiple layers of protection, ensuring the confidentiality and safety of your information. The Impound stands as a symbol of trust, affordability, and promptness in the Star Citizen universe. With our wide selection, secure transactions, and reasonable prices, we strive to enhance your gaming experience. So, gear up to explore the cosmos like never before with The Impound - your one-stop-shop for all Star Citizen needs.
Contact info
United States
- support@theimpound.com
- theimpound.com
4.9
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast & Easy
Received what i paid for shortly after payment all was quick and painless
March 18, 2026
Unprompted review
Advertisement
They are the best
They are the best, the UI/UX is super easy and I've accessed from mobile. Delivery after checkout is usually less than 10 mins.
February 1, 2026
Unprompted review
Highly Commendable
Quick and easy, low prices with many items. Not one of the sketchy grey markets. 100% trusted and will count on again when I dont want to pay for a subscription!
Order #70934
July 8, 2025
Unprompted review
Ship order
I placed my order and I got it with in an hour, deff worth going thru if your looking to get ships or armor
March 18, 2026
Unprompted review
The Impound: Buy with Confidence and Get That Ship!!
At this point I've placed half a dozen orders with The Impound, and each time, my purchase is in my inbox in minutes if not sooner. My experience is 100% with them, and I will continue to use their site to connect the dots between my Star Citizen Hangar and my Wildest Dreams! :) Seriously. If you have doubts about them, don't. They're legitimate, professional, and fast.
February 17, 2026
Unprompted review
Advertisement
Got my ship and armor sets Fast!!!
March 15, 2026
Unprompted review
10/10 store
Fast, easy, and convenient. If i miss out on any sale i can always just get it here.
March 18, 2026
Unprompted review
Great Service
Was Skeptical/nervous at first but done some searching and looking at reviews.
I am glad i went through with the purchase (upgrade Taurus to RSI Hermes) for £28 as you cant obtain the Hermes at the moment of purchase from RSI site.
Product Arrived extremely fast and correct, no hassle or issues.
Great value.
Would seriously recommend :D
March 18, 2026
Unprompted review
Fast delivery
March 1, 2026
Unprompted review
Advertisement
Awesome service
Awesome service, fast delivery. Great selection. All around great experience.
March 15, 2026
Unprompted review
Exactly as promised
Exactly as promised, little to no delay before delivery.
March 16, 2026
Unprompted review
Git my drake corsair skin in 15min
Got my drake corsair skin in 15min
Skin got straight to my account
January 2, 2026
Unprompted review
Advertisement
It was a great experience
It was a great experience, I got exactly what I wanted and it was easy to claim my item in game once I bought it. I love their deals!
September 24, 2025
Unprompted review
What more do I need to say
What more do I need to say? They're awesome. I get what I pay it more and if there was an issue they sorted it.
Of course the issue was on my end but I never wanted to admit it LOL
February 1, 2026
Unprompted review
Fast and Easy transactions
If you are looking for fast and easy and very safe way to buy stuff for star citizen, this website is amazing for that.
January 5, 2026
Unprompted review
Advertisement
Fast and great
November 19, 2025
Unprompted review
Fast service
Very fast delivery without any issues. The item arrived in 2 minutes of payment.
March 7, 2026
Unprompted review
Secure Great Service
Had my ship within minutes of ordering and got back one of my favs that I'd had to let go of before in the past.
January 29, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.