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The Impound - Secure Star Citizen Store Reviews 2,084

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TrustScore 5 out of 5

4.9

Video Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their purchases within minutes. Many people appreciate the convenience and security of the process, highlighting the ease of use and the clear explanations provided. The products offered are frequently described as excellent, with a wide variety of rare items available. While most customers found the prices to be fair, some reviewers noted that certain items could be a little pricey, though they understood this in cases of high demand. A few other people also felt that the selling experience was poor, citing low offers and a dismissive attitude during negotiations. Additionally, some customers experienced issues with incorrect selections in the CCU chain, leading to unexpected additional costs.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the fast delivery,... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and reliability. Many... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Price

Consumers generally find the pricing to be positive, often describing it as great, low, and affordable. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding! The Impound delivers an incredible service that truly stands out. The speed is mind-blowing — my last delivery arrived within just 2 minutes! That’s insanely fast... See more

Rated 5 out of 5 stars

I've had a great experience with The Impound - Secure Star Citizen Store. It's my next go-to site when RSI doesn't have the items I'm looking for available. The prices are a little higher but that's o... See more

Rated 5 out of 5 stars

I missed out on ship packages that came with Squadron 42, saw a pretty good deal on an C.O. Nomad Starter Package with LTI, Squadron 42 and the Jackal Paint. I purchased the pack and the Mercury Star... See more

Rated 5 out of 5 stars

Sketched out at first. Saw a few videos with streamers recommending this platform. Purchased my ship and had no issues. Received a message saying I received it pretty quick after. Very happy, will def... See more

Company details

  1. #8 of 65 best companies in Video Game Store

Written by the company

For a decade, The Impound has been a dependable name among Star Citizen players, where we provide a secure, affordable, and prompt shopping experience for avid gamers. Having served thousands of satisfied customers, we've successfully transacted tens of thousands of Star Citizen items, cementing our reputation as a reliable virtual goods supplier. What makes The Impound unique is our unparalleled array of offerings. Our inventory showcases the biggest selection of Lifetime Insurance (LTI) ships and vehicles, not to mention a plethora of rare Star Citizen packages and items. Whether you're a new player seeking your first spacecraft or a seasoned commander aiming to expand your fleet, you're sure to find the perfect match within our extensive catalogue. Our unique selling proposition lies in our business model - we only sell items owned by The Impound. This not only assures absolute transparency but also provides you with a guarantee that the items you purchase will remain yours indefinitely. This eliminates the risk of any third-party claims, giving you peace of mind with every purchase you make. At The Impound, we believe that enhancing your gaming experience shouldn't cost a fortune. If you're a Star Citizen player aiming to upgrade your fleet with LTI ships and vehicles, look no further. We provide these premium items at competitive prices, ensuring you get the most value for your money. We have established rigorous safety measures to ensure a secure trading environment. Our transaction process is designed with multiple layers of protection, ensuring the confidentiality and safety of your information. The Impound stands as a symbol of trust, affordability, and promptness in the Star Citizen universe. With our wide selection, secure transactions, and reasonable prices, we strive to enhance your gaming experience. So, gear up to explore the cosmos like never before with The Impound - your one-stop-shop for all Star Citizen needs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 83% of negative reviews

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Rated 5 out of 5 stars

Great experience!

I hopped on Discord because I wasn’t sure where my order was sent, and I got help almost immediately. Everyone on the support team was super helpful and friendly. It turned out my order was sent to my PayPal email, and it had actually been delivered almost instantly.

Awesome experience overall, I highly recommend The Impound to everyone!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Best place to get your ride into space!!!

I hopped into their Discord and got great advice right away on which ships are solid for beginners. One of the members even took me under his wing and walked me through what’s worth getting and what to watch out for. There was zero pressure to buy anything, which honestly made the whole experience even better.

Because of that no‑pressure approach, I ended up buying two ships yesterday—and picked up one for my wife today. Huge thanks to Slothstronaut for the guidance and the good vibes!

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Nomad Starter Pack with LTI and Squadron - QUICK - AS ADVERTISED

I missed out on ship packages that came with Squadron 42, saw a pretty good deal on an C.O. Nomad Starter Package with LTI, Squadron 42 and the Jackal Paint. I purchased the pack and the Mercury Star Runner Meridian Paint, within 5 minutes, they were both sitting in my inbox. "As Advertised", fast shipping, will Def buy from Impound again. Thank you!

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Professionals!

Wicked fast with nigh-immediate support on hand for any issues encountered. Couldn't recommend them more for the procurement of subscriber store stuff.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding!

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding!
The Impound delivers an incredible service that truly stands out. The speed is mind-blowing — my last delivery arrived within just 2 minutes! That’s insanely fast.
Everything is smooth, professional, and extremely reliable. You can really tell this team knows exactly what they’re doing.
I’m beyond impressed and can highly recommend The Impound to anyone. This is my go-to place, and I’ll definitely be coming back!

January 11, 2026
Unprompted review

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