The Joint Chiropractic Reviews 

211
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were unhappy with their experience overall. People frequently encountered unexpected recurring charges and found the monthly subscription contracts to be highly confusing and extremely difficult to cancel once successfully initiated. Consumers also reported sales approaches regarding treatment packages, noting that staff discussed memberships during their visits. Some reviewers were happy with the attentive chiropractors, finding the clinic visits quick, convenient, and very beneficial for managing their physical discomfort. Certain individuals also deeply appreciated the friendly reception desk personnel and experienced noticeable pain relief after receiving professional adjustments from their preferred providers.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, as some reviewers express great satisfaction... See more

Staff

Customers had ambiguous experiences with staff, as reviewers expressed both high satisfaction and deep... See more

Payment

Consumers find payment to be frustrating due to challenges with subscription cancellations and billing.... See more

Cancellation

Reviewers express deep dissatisfaction regarding the cancellation process, noting that staff make it... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Their table is extremely narrow. On having me lay sideways (in order to pop my lower back) the doctor actually had me partially in the air, off the side of the table. I've had maybe a dozen previous c... See more

Rated 2 out of 5 stars

I thought I was getting scammed and wrote a review. But they did the right thing and refunded my money the next day after I went to their office at Southgate. I was pleased with the doctors. Each Dr h... See more

Rated 2 out of 5 stars

This place disappointed me with its pricing and staff. I understand why places don't take insurance because it helps to avoid filing claims, but it makes it difficult at times. I just wanted to get a... See more

Rated 1 out of 5 stars

Moreno Valley California location is permanently closed. please make a note that they are closed. corporate will not help you and you will lose money. they used to be good locations of this fr... See more


Company details

  1. Chiropractor

Information provided by various external sources

The Joint Chiropractic is a nationwide network of chiropractors delivering quality, affordable, convenient chiropractic to families.


Contact info

2.0

Poor

TrustScore 2 out of 5

211 reviews

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2.0

All reviews

(211)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Arrogant, unskilled, rude and non-proffesional.

I have visited the Clift Farms several times. I have had 2 decent visits. The rest of the visits were a waste of time and money. Rude staff, no effort placed on relieving adhesions and little effort on manipulation of that affected area. On my last visit, one practitioner could not get movement and asked another to try. He then manhandled me, was unable to get movement. When I stood up and began to speak, he interrupted me and explained his idea of how my body would react to what he did.
I have been enjoying the benefits of chiropractic care for many years and learned what has been helpful and what has not. The practitioner at this and other locations in my area do listen to the client throughly, do not perform usual standard services that provide results.
For 5 weeks I have been suffering and paid for 6 visits(full price) without receiving care that offered relief, one of those visits was not in their records. When notified of these matters, I was told that that was not possible. "Our staff would not miss recording a visit or allow a customer to leave still in pain.
Arrogance, unskilled, rude and non-proffessional.

December 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Don't Sign Anything..

Don't Sign Anything..
I was helping my daughter unload her furniture during her check in at Clemson University. I have problems with my back the next day and heard about the joint chiropractic services in Clemson.
I went in because there was no appointment necessary.
Unfortunately they are still billing me.
Evidently I have to come in to sign a termination of service letter.
I have explained that I do not live in Clemson, but that does not seem to matter.
They now need me to send a registered letter discussing the reason for termination... They are continuing to Bill my credit card. This has to be some sort of scam.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Bad service

Firstly the setting on the outside the tables are rocking not stable.
Secondly the waitress actually demanded a tip when she didn't give as good service 🚮i didn't get her name but bad

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. The service was horrendous, my back ACHED as soon as I left and I had to wait 2 entire hours JUST to get an appointment. Never come here

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Santa Fe Location

Santa Fe Location. Awesome, great, outstanding. None of the other issues I saw from other reviewers here. Cody is one of the best chiropractors I’ve seen in years. Thorough exam/consultation and great follow-on instructions beyond just “come back.” Thrilled to have discovered this location! There are lots of packages/ways to sign up or you can do it per-visit. Nothing hidden, no tricks. Great front desk staff too.

December 6, 2023
Unprompted review
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Rated 1 out of 5 stars

My experience in downers Grove Illinois…

My experience in downers Grove Illinois was terrible. The chiropractor was very cold, never asked a question, never checked to see was I OK, was very unapproachable, she act as if I was bothering her by being there. People are already nervous about having the procedure done, it was my second time ever getting an adjustment and I was nervous from the beginning. I will never return to that location again and I will advise anyone else of color not to go!!

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

I went in for an adjustment for the…

I went in for an adjustment for the first time and the practitioner who was talking to me, kept visually touching himself over his pants while he was talking to me and he told me I had a very nice pelvis multiple times

November 4, 2023
Unprompted review
Rated 2 out of 5 stars

Go some place else if possible.

The Joint Chiropractic is for basic care not for anyone that has a particular issue. The Woodlands, TX location is very busy and they treat you as if you are on an assembly line. The quality of care is so so, depends on the chiropractor you see that day. They have a very high turn over rate with chiropractors. I have been getting chiropractic care for 25 years and the joint has the lowest quality chiropractors I've seen.

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

Its not ethical to charge some one for a service they are not receiving.

Please be aware before signing their membership! They do not reveal that the membership cannot be canceled until you go to their office to sign paperwork. I paid nearly $200 and had 2 adjustments. I called when I noticed that after 2 months of not going, they were charging me $79/month. I asked for their Corporate office number to complain and was told to Google it, I'm too busy! Another company that only cares about money, not people! Greed is alive and well in Prescott, AZ at The Joint Chiropractic!

August 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Finally found a place that CARES…

I have been to all sorts of doctors about my arm pain for over a year . I decided to try the joint and God finally lead me to comfort Dr Dawn took time evaluating me and even gave me remedies to help ease my pain at home . I’ve had 4 visits and my arm and posture has improved. I can do more now without hurting

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Be alert

After my very first visit to the one of the locations I got bad pain in my neck and my vertebrae, which I did not have before. The pain turn to be so bad I could not turn my head for several weeks and even had difficulties to sleep.
Since it was my very third week in the USA (I moved for my work from Austria, Europe) and I was very busy at work (new position, new country, new everything) I had not time to see a doctor.
I asked them to terminate my subscription right after this visit.
I must add I'm regularly exercise yoga and pilates, so I was not in bad shape or had difficulties with flexibility.
Back then I was so busy, I oversee they respond and the fact they were withdrawing monthly charges for doing nothing.
Now when I find out the fact and requested refund they offering me refund of 40%!!!
Please be alert and do not the fall into trap I did, especially when you are new to the country!

May 6, 2023
Unprompted review
Rated 1 out of 5 stars

Fraud and Dishonesty

The clinic is Riverview Florida should not be trusted! The Operations Manager Cory Leppert is dishonest and unethical. This clinic will charge you for services even after you follow their archaic cancellation policies to the letter. All they have to say is, they show nothing on record. Since their cancellation policy is in person and on paper they can easily destroy your paperwork or just simply throw it in the trash. Then they can keep charging your HSA account without your knowledge and then refuse to refund your $. Don't trust this business, there are too many other choices out there. It's too bad, their doctors were great but with filth running the place like Cory Leppert, you will only get robbed in the end.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

STOP and RUN AWAY

Went with my father around at 10am. Front desk worker proceeds to hand a man with severe arthritis and neck issues a stack of paper and then tell him to “leave if your going to be negative when he complains about it. One of the chiropractors came out of the back to threaten him when he asks the front help why she has such a bad attitude. This happened in the span of around 5-10 minutes and shows a severe lack of professionalism and possibly violent behavior and anger issues.

Go literally ANYWHERE else. There are far better options in the area, including a massage spa at the mall nearby and several other chiropractors who treat you with more respect.

August 18, 2023
Unprompted review
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Rated 1 out of 5 stars

The joint chiro had a promo this…

The joint chiro had a promo this January to buy 10 months of chiro and get 2 months free. I bought their promo unfortunately they never give the 2 months free. Little that I know they even ended my benefits after 7 months. When I called them about this they gave me explanations completely different from the time I had signed up. I was told they will give me a call back but they never did. I can’t believe I got into this. My son and I will never go back to this place. They rather cheat their customers for $ than provide customer satisfaction. They even charged my credit card without authorization.

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

ER DR. does not recommend - risk vs results

The first 2 visits were fine. Went over my issue and the fact I have osteoporosis. The next visit-#3-I saw a different doctor. He asked why I was there-red flag-what about notes in my file, spent a long time discussing my issues on first visit. He worked on a knot in my neck, then pressed on my spine causing excruciating pain. He then said maybe he should just use the Activator. Too late. The following day I had horrible pain at work and had to leave. I am losing 2 weeks of pay at the very least, 1 ER visit, follow up with PCP, 2 X-rays, medication, loa paperwork, possible termination +++. I called the manager, he said “this is why we have malpractice insurance, I suggest you contact an attorney who handles medical malpractice.”

OMG They did refund unused visits. This was my first, and last experience with chiropractic service. Not only is the original issue WORSE, I suffered a rib injury as well.

July 16, 2023
Unprompted review
Rated 1 out of 5 stars

What a waste of time

What a waste of time. I made an appointment to get an adjustment for my back. But because I am medicare eligible they refused service because medicare would not pay. Medicare would not be billed was planning to pay with my FSA card. Walked out and cannot recommend anyone going to get help

June 10, 2023
Unprompted review
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Rated 1 out of 5 stars

The person at the desk was not…

The person at the desk was not particularly friendly. Obviously it was just a crummy low paying job. The chiropractor who everyone was calling “Dr John” ugh, was a pompous little guy who looked at me and stated. “Obviously you have problems! Look at that neck”I’m surprised you’re not a violinist. (I told him I was a pianist) He just wanted me out of there. He stated that they needed X-rays because without a doubt, he could work on me but he didn’t want the countless beginner chiropractors who had little experience work on me. He also called me “Sweetheart” in an incredibly patronizing way. Arrogance leaked out of the guy. I wouldn’t waste your time or money. Go to a good chiropractor. Really. It’s your life and your body and he clearly stated most of the employees are beginners in the profession.

June 2, 2023
Unprompted review
Rated 1 out of 5 stars

Beware...run...walk...or hobble away

In March, when visiting Washington D.C. with my son, I injured my back. Extreme pain. I could barely walk or stand. I didn't know what to do but was pointed to a chiropractor. The Joint accepted walk-ins, so I took a cab to their location.
They were very friendly and accommodating. The treatment was extremely painful. No x-rays were taken. They told me I had injured my back. (It was later diagnosed as a herniated disc.) The Doc told me that I needed to come back every day that I was in D.C. And then the pressure tactics began. There I am trying to remain standing and being pressured to sign up for the $89 deal which allowed me 6 treatments even back home in Tennessee. I agreed on the condition that my Health Account card would not be used as an autopay. The sweet receptionist said that she would delete my card number so I would not be charged again.
I went to one additional 'treatment' before quitting due to extreme pain and no improvement.
I'm now under the care of an orthopedic surgeon. I received a notice from my Health Card that I had been charged another $89 for April. Surprise surprise.
I've sent 2 emails using The Joint 'contact us' from their website. Guess what? No response. So now I've had to cancel the card and file a legal protest of charges with the credit card provider.
PEOPLE! Listen to me. DO NOT get involved with this organization. They have NO customer service.
Shameful.

UPDATE... This fine organization has put me into collections. Unbelievable.

March 12, 2023
Unprompted review

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