Thekapco Reviews 

95
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the keycaps and deskmats, noting that the wonderful artistic designs, vibrant colors, and premium packaging truly exceed expectations. Many people also mention that the products are very easy to install on various keyboards and physical items often arrive surprisingly quickly from overseas. However, some reviewers were not happy with occasional long shipping delays or minor printing flaws affecting certain delivered items. A few other people also felt that customer support could be significantly more helpful and responsive when addressing straightforward quality control issues.

What people talk about most

Product

People report high satisfaction and delight regarding the product quality, praising well-designed keycaps and... See more

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive quickly and in a... See more

User experience

Clients share positive opinions on user experience, highlighting how easy the keycaps are to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The desk mats are incredible! I have a small collection that I keep rotating and building on. They have great artist collaborations and often offer great deals on their selections.

Rated 5 out of 5 stars

Managed to grab a Snoopy set on sale, couldn’t be happier with the keycaps! Quality is good, fit no problem onto a keychron keyboard. Only thing is wish is that the little nubs on the F and J keys wer... See more

Rated 5 out of 5 stars

Typing away on my new keycap right now ~ Absolutely love them. The bright colored Peanuts characters liven up my space, and a lot of coworkers love them too. Also have the Woodstock wrist rest and I'm... See more

Rated 5 out of 5 stars

They made a custom set for me that they actually didn't sell anymore. The set arrived in good quality and looks really good. They even included a bunch of spare keys that are really useful. The delive... See more


Company details

  1. Computer Accessories Store

Written by the company

⌨️ Mechanical Keyboard & Keycaps Store 🪄 Keycap Studio | Redefining The Value of Keycaps.


Contact info

4.2

Great

TrustScore 4 out of 5

95 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(95)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

Catfish

There coupons are absolutely fabricated. If you want to buy something cause there’s an awesome discount code, don’t trust it. Same technique angler fish use. Typed a discount code in, got it WOO! proceeded to check out, error with my details. Absolutely nothing wrong so i put in the coupon again, out of use’s. Pressed the pay button again without changing a thing, snatched my money instantly, no confirm no errors. guess they didn’t mind the second time without the coupon.

October 26, 2026
Unprompted review
Thekapco logo

Reply from Thekapco

Hi Kieran, we’re sorry for the frustration and confusion you experienced. As explained in our earlier reply and mentioned on our social media, the special discount code has a limited number of redemptions each day. Once that limit is reached, we offer an alternative discount code that’s available to all customers. We hope this clarifies the situation and appreciate your understanding.

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Rated 4 out of 5 stars

I purchased the Junji Ito keycaps…

I purchased the Junji Ito keycaps collection because I honestly love the design. They were gorgeous in person, but the only downside is that they take a long time to ship. I wish shipping was faster, but other than that, the design is great. Their marketing is great.

The one thing that almost got me tho is that I was so close to buying the full set with the keyboard because I thought it was the same keyboard that they had in their photos and videos. But then I realized soon after that the keyboard was different. They keyboard they used to promote their keycaps were the Gravastar keyboard. I would've been mad if I mistakenly bought the wrong keyboard.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Snoopy bundle on June 14…

I ordered a Snoopy bundle on June 14 and have never received it. I have contacted customer service countless times and get the whole “I can understand your frustration”…. And “we need a few more days to straighten this out”. Spending over $300 on this product was a big deal for me and it was for a special gift for my husband. When I submitted the order, I mistyped my home address but contacted them to fix that so there is absolutely no reason why I should not have my product. At this point, I would not recommend this company to anyone…ever. Two and a half months and still waiting.
A very frustrated customer. Now I’m back in Germany working and my keyboard still hasn’t made it to my Florida address.

June 14, 2026
Unprompted review
Rated 2 out of 5 stars

I received a keycap set with the “E”…

I received a keycap set with the “E” legend printed upside down. I contacted customer service and provided photos clearly showing the defect. Unfortunately, despite follow-up, I still have not received a resolution or replacement keycap. I really like several of Kapco’s designs, but the lack of response to such a straightforward quality-control issue has made me hesitant to purchase from them again. I would be happy to update this review if the issue is resolved.

August 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Great quality products

The items are great quality and it was fantastic to see so many real artist collaborations with so many different styles. It was easy to order and the items arrived pretty quickly.
Only downside was some stock I was after was sold out

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

Good product

Delivery was good and the products are really cute. It does take a bit longer, but I think thats cause we are used to amazon delivery times.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thekapco x Autumnberry

Recently order Thekapco x Autumnberry Apple Star keycap and desk mat from them. Arrived fast and was packaged nicely. Quality was very nice and they keycaps look really great on my board. Would definitely purchase from them again, and would be happy to recommend to others.

Overall a definite 5 star experience and well worth the money.

⭐⭐⭐⭐⭐

August 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing Keycaps!

I ordered the Junji Ito Tomie Keycaps as I am a huge fan. I am glad to say that the keycaps I ordered did not disappoint. The keycaps are well made, well designed and were exactly what I was looking for! These were the first keycaps I have ever ordered from any place and I am glad that I made the purchase

August 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Best in class

Purchased a beautiful Junji ito deskmate, quality is great and was delivered in a timely manner in spite of distance between our countries

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Junji Ito mousepad

I bought the Junji Ito mousepad and it was well and high quality. It’s great for gaming and looks wonderful no matter the angle you look at it from.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Bought two keycapsets from TheKapco

Bought two keycapsets from TheKapco. One had misprinted letters and the second one was so badly printed that it looked like someone forget to apply black ink. They were red when they should have been black. Theres no customer service that would resolve the issues. Sure you can contact them but after 14 days I have lost all the faith on them resolving the issue. Basically they just said: We feel you. Our products have misprint and coloring issues that we blame our subcontractor and because of this we will now ignore you so we dont have to resolve issues. For the price for the keycaps that premium - the quality is total mess. You are stuck with your defective product because no one will try to resolve or even answer your mails.

July 30, 2026
Unprompted review
Thekapco logo

Reply from Thekapco

Hi Markku! We sincerely apologize for the frustration and the delay in getting back to you. We have followed up on your email regarding the keycap issues and hope our support team can assist you with a suitable solution soon.

Thank you for your patience and understanding.

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Rated 4 out of 5 stars

Great but might not last

I've bought two sets of keycaps from them, one a year and a bit ago and one just recently. They came quickly and were packaged nicely and both looked great. However the older set didn't take long before the colour started to come off some of the keys. Three of them are pretty bad and more are starting. But I still love them and my spouse loves the set I just got for her.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift!!

Love the two Snoopy desk mats I got. They’re very good quality and came packed in their own individual sleeves. They’re soft and are exactly as pictured. I will absolutely purchase again.

July 9, 2026
Unprompted review

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