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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting the unique prints and designs that stand out. Many appreciate the made-to-order approach, which contributes to the individuality and excellent fit of the clothing. People often receive compliments when wearing items from this brand, noting the soft fabrics and the overall comfort. However, some customers have experienced issues with their orders, including significant delays in receiving items and, in a few cases, products not matching the ordered design or having a different quality than expected. There were also mentions of garments being ill-fitting or concerns about the lack of tall sizing options.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the unique designs, high quality fabrics,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the amazing quality, well-made... See more

Order

Reviewers mention ambiguous feedback about order. Many customers appreciate the "made to order" concept,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bespoke Quality for/by Quirky Creatives - I’m not one to leave reviews, but I wanted to share why I love shopping The KIT. Being a quirky creative myself, I don’t like dressing like everyone else, wh... See more

Rated 5 out of 5 stars

The prints are truly fabulous and mix wonderfully with the rest of my wardrobe because, yes, I have enough basics. I am grateful that items are made to order - I don't mind the minimal wait. Every pie... See more

Rated 5 out of 5 stars

The clothing I have ordered on THE KIT have all been top notch. They keep you informed of what stage your item is at. They make the peuce of clothing just for you. From the time the fabric is ready to... See more

Rated 5 out of 5 stars

It was my first order from The Kit- I bought a floral blouse, and it’s wonderful. I got so many compliments on it. I love buying things that you don’t see everywhere. and this is definitely fits that... See more


3.9

Great

TrustScore 4 out of 5

50 reviews

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Rated 5 out of 5 stars

Stunning Designs, Sustainably Made

I've been wearing The KIT for more than a year now. My closet, well, isn't full of their clothes, but I have quite a few and they always get compliments. But the best part, other than looking good, is knowing it is sustainably made. I don't mind waiting longer for my product to arrive because I know they aren't making masses of clothes that will ultimately fill the landfills. But they do look awesome!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love love love The Kit

Love love love The Kit! Their environmental approach is great. I bought a dress for my anniversary party and got many compliments. Communication from the company was efficient and the dress is beautiful, stylish and well made.

August 14, 2025
Unprompted review
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Rated 1 out of 5 stars

I’m so disappointed

I’m so disappointed! Was looking forward to receiving the skirt I ordered.
It was taking MONTHS to receive. I had emailed them a few weeks ago and was told “it takes time to make our garments”. Ok. I guess I’ll wait then.
Today my order was randomly cancelled.
Not impressed at all.

August 13, 2025
Unprompted review
Rated 2 out of 5 stars

No Joy

I was attracted to the nice prints and interesting designs. However, after weeks of waiting I emailed them and was told that the jacket had been completed, but was not to their standards and was being redone. After a few more weeks they gave me a refund. They said they would send me the jacket anyway, but that has not happened. Obviously their “innovative” model of production has some unfortunate glitches. Too bad, because I like the look of their clothes…

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

2 Months and waiting

I placed an order almost 2 months ago and I still have not received it. I really wanted to support this company, but I will not be ordering again. Can't imagine how The Kit can stay in business with this type of service.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience with this customer

Awful experience with this company. Made an order in June, was told I would receive it in 3 weeks max. After a month, inquired about the item. Received an email stating they are “redoing the order” and it will now be another 7 days. Said if I wanted to cancel the order, I could. I responded if they could have delivered within the timeframe quoted, I’d like to continue the order. After another 2 weeks no sign of the item. I had to email them 3 times and threaten a BBB compliant to get a response. The item was still not created or shipped. Very frustrating experience overall and I’ve sense found another similar brand out of NYC that not only is better quality but the customer experience is amazing. No thank you to ever shopping at The Kit.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Love it

Easy to navigate website, great clothes, and I get compliments on every THE KIT. piece I own every time I wear one. The brand mission is great and I love supporting sustainable fashion. 10/10

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love THE KIT

I love THE KIT! The pieces are unique but so easy and comfortable to wear. Whenever I wear something from THE KIT, I constantly am stopped on the street and asked where my clothing is from. I absolutely love my Claudia Dress!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Not only did my pieces arrive promptly…

Not only did my pieces arrive promptly within the specified window, but they’re absolutely gorgeous. I get comments on them continuously… I couldn’t be happier. Fit as expected, Daniel and his team are not only experts at their craft, but they’re the sweetest people. Can’t recommend them enough. Thanks so much for my fav new fits!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeds expectations!

I recently ordered the Heidi jumpsuit and Kia cargo pants and I am OBSESSED with them! The Kia pants are the best fitting pair of pants I have ever owned and the jumpsuit is so fun! I love how soft the fabric is. I also love how everything is made to order. We love a company who cares! Will definitely be ordering from them again very soon :)

July 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful customer service

Awful customer service. No response to inquiries. Took a month to ship a dress, so I canceled the order and they shipped it anyway. Returned it for a refund and even though they received it back over a week ago they still haven't processed a refund.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a very colorful turtleneck

I ordered a very colorful turtleneck. It looked gorgeous! The delivery was much later than their web site stated but I wasn't super worried but thoughts that this might be a scam were starting to creep in. The shirt was delivered. The quality was fine but it did not resemble what I ordered. The colors were watered down and the design was different from what I ordered. I sent them an image of what I ordered and what they sent and they immediately credited me back. I'm Glad I got money back but I would encourage people to not purchase from them. They do have excellent web design to lure you in

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

I wanted this company to be good

I wish I would have checked here before I ordered. It was an absolute nightmare working with their customer service for a very expensive and VERY defective jacket. I also couldn’t believe the quality control, there was bare white spots (I’m assuming that didn’t get printed on) and buttons missing. Dealing with customer was so bad, I’d rather just never buy from this company again. What a mess. I am so sad because I wanted this to be a company I could buy from over and over. Sadly, I do not recommend ordering from them.

April 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Perfect for turning heads

Consistently blown away by THE KIT. It's become my go-to for gifts for my wife that are, she says, not only comfortable but also undeniably stylish. What truly sets them apart, though, is the sheer number of compliments she receives whenever she wears KIT pieces. Seriously, it's become such a regular occurrence that we may be getting used to it..

Beyond the flattering cuts and ever-evolving tech (the printed denim), the design is ALWAYS fresh and their sustainable take on fashion is something that I'll always be able to get behind. If you're looking for clothing that will turn heads and make your loved ones feel amazing, look no further.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

I love this brand

I love this brand! Every piece I have worn from The Kit is so flattering and fits so well. Highly recommend The Kit to all of my friend.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service has gotten SO much better

I've always been a huge fan of the Kit. However, I have to say they really stepped it up with their customer service over the last year or so. I had a not so great experience with customer service a while back - responses just took too long. However, the last few times I've ordered have been so easy and quick! Zero drama. Finally, because I love the clothes and The Kit's mission.

January 3, 2025
Unprompted review

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