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We provide retro football shirts and custom gifts for football fans.
United Kingdom
Ordered on the 5th June and asked directly if it would be here in time for Father’s Day and for the euros I was assured it would be. It’s now a whole month later I haven’t received a thing and getting no responses when asking for a refund. I’ve been told every week for the last 3 weeks that my package would arrive this week it’s a scam.
Scam. Never buy anything from them. Ordered something on 6th of June and after giving 2 track number still waiting to receive my item.
Ordered a shirt 5 days before the euro’s, still haven’t been delivered. They say 5-15 days delivery time, but you can make that 20-40. I’m even stressing that we’re out of the euro’s before I get my shirt
Ordered football shirt for my son on 11th June . Absolutely no updates, no replies to emails. My son is gutted
tried loads of times to contact them at the email address but no reply got sent a confirmation to track on the shop app but can't track it awfull service
Great flags and retro shirts and very cheap all together
Reply from The Kit Plug
Hi Matthew,
We have sent you an email discussing your delay and compensation, may we ask how you contacted us as we haven't received any emails or messages on our social media.
Sorry for your experience on our store and we hope we can provide better delivery in the future.
Ordered a football shirt for my Grandson a month ago. Got a Royal Mail tracking reference but that says the goods have never been despatched. Tried unsuccessfully to contact TKP. No response and no contact number. DO NOT DEAL WITH THESE PEOPLE, TOTAL SCAMMERS
Reply from The Kit Plug
Hi Chris,
I think you may have got us mixed up with another company. We can't find you on our customer database. We also don't ship with Royal Mail
Could we get your order number incase you ordered under another name.
Thank You
Haydn Browne
TheKitPlug CEO
I ordered a shirt for my grandson 5-3-24 as of today it still hasn't arrived, they don't answer any questions, I've tried all ways to communicate but no reply, only reply was when I was trying to pay for another shirt and was told to order it on whats app which I thought was strange so I didn't
Reply from The Kit Plug
Good Evening,
I believe you have us mixed up with another Business, we would never ask a customer to order via WhatsApp.
We're sorry to hear about your experience and you will be welcome at our website for a better experience.
Still have not received order placed over a month ago. Not contact from customer services and no telephone number to call.
I have been scammed. DO NOT TRUST!!!
Haven’t received my order which I had placed last month. I have emailed so many times but there is no reply. It’s totally a scam.
I jumped the gun and paniced based on other reviews. I originally ordered a shirt for my son for Christmas but was sent the wrong size. I reached out to the company and when I didn't hear back right away I worried that the company wasn't going to respond. I WAS WRONG. The company reached out and made arrangements to fix their error by sending a new shirt, in the correct size, right away. We just received the new shirt last night, and it fits perfectly!
Mistakes happen, but it's how you deal with those mistakes that can make all the difference. That's why I am giving 5 stars!
Thank you, Kitplug for your wonderful service! AND my son LOVES the shirt!
Quality was terrible, shipping took weeks and they are very clearly selling fake shirts and I will be reporting them to trading standards.
Easy to order fast delivery and great value the product it self is great quality
Reply from The Kit Plug
Thank You for your positive review!
We’re glad you had a good experience and hope to see you back on our website again soon!
TheKitPlug Customer Team
The delivery was speedy and reliable. and the shirt that i ordered was quality. Would definitely recommend
Reply from The Kit Plug
Thank You for your 5 stars Freddie!
We’re glad you had a good experience and hope to see you back on our website again soon!
TheKitPlug Customer Team
Ordered a shirt and arrived within time frame that was said. Such good quality n accurate size too, glad to finally find somewhere affordable that sells retro shirts
Reply from The Kit Plug
Thank You for your positive review Jake!
We’re glad you had a good experience and hope to see you back on our website again soon!
TheKitPlug Customer Team
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