Super service
Lovely, friendly guy, really helpful, had the most fantastic fish, was really worth the drive.
February 27, 2023
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Company details
Written by the company
The Koi Guys specialise in all things Koi from feed to equipement to the fish themselves. We pride ourselves on offering outstanding customer service, quality products and selling only the best Koi fish we can get our hands on.
Contact info
Stowmarket, IP14, Suffolk, United Kingdom
- 07984612996
- info@thekoiguys.com
- thekoiguys.com
3.9
Great
9 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I normally give 5 out of 5 but…
I normally give 5 out of 5 but unfortunately this time I can't, did not like my Koi I got. I loved it so I am going to give Jon 6 😂
August 9, 2022
Honestly couldn’t fault the service I…
Honestly couldn’t fault the service I was provided, I turned up to select the fish I wanted and the bloke Jhon couldn’t have been more helpful with selecting and giving me advise on a few matters relating to my own set up. I will recommend this company to anybody after some nice koi and for advise on water quality and to be pointed in the right direction.
May 22, 2022
Unprompted review
Very good, would recommend
Really pleased with my fish and the service!
Jon was really helpful and very knowledgeable about his stock
I ordered some butterfly and some red and white koi on the Sunday and got the notification saying they were shipped Tuesday afternoon then they arrived on my doorstep Wednesday morning!
The koi I received where of really good quality and had loverly colours.
Overall I'm really pleased with my purchase and will hopfully be back soon
May 12, 2022
Unprompted review
The order was not completed due to out…
The order was not completed due to out of stock being advertised.
May 10, 2022
Reply from Thekoiguys
Hi Robert, I sorry to here that your not happy with are service. We did issue you a full refund on your order as soon as the oversight was noticed. If there is any thing I can do to make this right please let me know. Cheers Jon
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