thekoreanfashion.com Reviews 

166
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional product quality, unique fashion items, and responsive customer service that consistently makes online shopping smooth and highly enjoyable. Loyal consumers often mention that purchases arrive properly packaged, fitting expectations wonderfully and offering original styles that are not easily found anywhere else online. Some reviewers were not happy with delivery delays and incomplete order shipments, noting that packages sometimes took significantly much longer than expected to arrive. A few customers also encountered frustrating issues with tracking information or communication gaps when trying to reach out with urgent shipping questions.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the beautiful items and... See more

Quality

Clients share satisfaction on quality, noting that the items are very beautiful and the merchandise has good... See more

Order

People report ambiguous experiences with order, noting that items can arrive quickly with good quality and... See more

Customer service

Consumers find customer service to be exceptionally helpful and responsive, frequently praising quick answers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This my favorite place to shop in I never left since I discovered it. Everything they make is fulfilling to their customers. It’s a very competent company. Love it here 🫶🫶

Rated 5 out of 5 stars

A very professional experience from start to finish. The range of products are awesome. Once your order is confirmed the communication and tracking of your delivery is brilliant. Thank you The Korean... See more

Rated 5 out of 5 stars

On the Korean Fashion you can find really original pieces that you won’t find anywhere else. The best online store to upgrade your style without breaking the bank

Rated 5 out of 5 stars

Easy to order an item online.Right away I received an email confirming my order and was told I would receive another email when the item was shipped with tracking info. It took about 2 weeks for the... See more


Company details

  1. Clothing Store

Easy Return & Exchange

Easy Return & Exchange

Easy Return & Exchange

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

166 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(166)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Utterly ridiculous.

Utterly ridiculous.
Ordered in November; chased up tracking as nothing in a week, still hadn’t been shipped. Was promised it was shipping “soon”; then 4 items of a 12 item £350 order shipped.
Then they promised the rest was coming “soon”, so an email with the rest of it shipping came - except it wasn’t. I wrote to ask and they said yes, the rest of the order has now shipped. The second email came a few days later with again only a few items being shipped. They lied.
We now have four separate shipping packages with dribs and drabs in, with hardly anything here in time for Christmas after being ordered in November with a 5-7 day turnaround stated. FYI - they are subject to Australian law and as a lawyer I’ll be making a claim for at least a partial refund.
Absurd turnaround, ignorant customer service where you have to DRAG a response out of them, and then just lies when you do.
Partner spent on average £3000 a year here - we will *never* be back.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Convenient online purchase…

Easy to order an item online.Right away I received an email confirming my order and was told I would receive another email when the item was shipped with tracking info. It took about 2 weeks for the item to arrive as it was shipped from overseas. The item was properly packaged when arrived
in perfect condition. I am a repeat customer.

November 11, 2025
Rated 4 out of 5 stars

Damaged order got a full refund plus 100dollar giftcard

I got a damaged product. Ordered a jacket. I wore it twice and the fabric started to break. When I emailed them about this and sent picture. I got a full refund plus 100dollar giftcard in the shop. The other product in my order was good quality. I would say this company is legit and have a very good customer support with quick answer and generous refunds!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Had some issues with the order but

Had some issues with the order but , they were amazing handling it , they made sure that i was satisfied and happy with my order which shows how much they care about the customers, the jacket was exactly as how they showed in the picture and description excellent quality and amazing fitting , totally recommended and definitely not the last time ordering from them.

October 7, 2025
Rated 5 out of 5 stars

Amazing Customer Support

I experienced some issues with the delivery of my order, which were not the fault of Korean Fashion. The customer support team was highly responsive, professional, and genuinely committed to resolving the problem. I received prompt and reliable assistance, and I truly appreciate their outstanding customer service.
Many other retailers could learn from the level of dedication shown by the Korean Fashion team. Thank you for your excellent support.

October 29, 2025

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