This my favorite place to shop in I never left since I discovered it. Everything they make is fulfilling to their customers. It’s a very competent company. Love it here 🫶🫶
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Utterly ridiculous.
Utterly ridiculous.
Ordered in November; chased up tracking as nothing in a week, still hadn’t been shipped. Was promised it was shipping “soon”; then 4 items of a 12 item £350 order shipped.
Then they promised the rest was coming “soon”, so an email with the rest of it shipping came - except it wasn’t. I wrote to ask and they said yes, the rest of the order has now shipped. The second email came a few days later with again only a few items being shipped. They lied.
We now have four separate shipping packages with dribs and drabs in, with hardly anything here in time for Christmas after being ordered in November with a 5-7 day turnaround stated. FYI - they are subject to Australian law and as a lawyer I’ll be making a claim for at least a partial refund.
Absurd turnaround, ignorant customer service where you have to DRAG a response out of them, and then just lies when you do.
Partner spent on average £3000 a year here - we will *never* be back.
So amazing helped me with everything…
So amazing helped me with everything perfectly
Convenient online purchase…
Easy to order an item online.Right away I received an email confirming my order and was told I would receive another email when the item was shipped with tracking info. It took about 2 weeks for the item to arrive as it was shipped from overseas. The item was properly packaged when arrived
in perfect condition. I am a repeat customer.
Leather Bag
The communication was easy and great, always responded quick to all my questions and queries.
Customer Care and Quality!
The customer care was very helpful to solve my problems, Kim helped me a lot! Thanks again
The items I bought are very beautiful and the quality is good too.
Nice selection and quality workmanship.
Your merchandise have good quality
Your merchandise have good quality. Good service! Shipping are great and on time.
Quality products and service
Both product and services are great, I had no problem with the purchase and even when I needed information the staff was really fast and diligent to reply
The customer service was really good
The customer service was really good, and Also the item quality it’s really nice.
Damaged order got a full refund plus 100dollar giftcard
I got a damaged product. Ordered a jacket. I wore it twice and the fabric started to break. When I emailed them about this and sent picture. I got a full refund plus 100dollar giftcard in the shop. The other product in my order was good quality. I would say this company is legit and have a very good customer support with quick answer and generous refunds!
Had some issues with the order but
Had some issues with the order but , they were amazing handling it , they made sure that i was satisfied and happy with my order which shows how much they care about the customers, the jacket was exactly as how they showed in the picture and description excellent quality and amazing fitting , totally recommended and definitely not the last time ordering from them.
Amazing customer service and quality…
Amazing customer service and quality items everytime. The Korean fashion.com has been my go to for one of a kind fashion for over three years now.
Amazing Customer Support
I experienced some issues with the delivery of my order, which were not the fault of Korean Fashion. The customer support team was highly responsive, professional, and genuinely committed to resolving the problem. I received prompt and reliable assistance, and I truly appreciate their outstanding customer service.
Many other retailers could learn from the level of dedication shown by the Korean Fashion team. Thank you for your excellent support.
I strongly tell people that this store is the best place to shop in. They are very dedicated to their customers and they take accountability for what goes wrong with their customers,such as missing
This my favorite place to shop in I never left since I discovered it. Everything they make is fulfilling to their customers. It’s a very competent company. Love it here 🫶🫶
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