Thelamplife Reviews 

137
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Despite an issue with wrong size being sent out . After contacting seller , he immediately sent out another one . Highly recommended as you don’t often get valued customer support and care nowadays. Q... See more

Rated 5 out of 5 stars

I bought a small Himalayan salt lamp which only lasted for a few days. There was no hesitation in receiving a replacement immediately. Elgan dealt with the issue speedily and efficiently. It is a... See more

Rated 4 out of 5 stars

Ordered a himalayas salt rock lamp for my neice she loves it, and may buy another one! When it arrived the packaging was a bit tatty and the bulb holder was broken. I emailed the company and they pr... See more

Rated 5 out of 5 stars

Ordered a few times with The Lamp Life. The first one as a gift for Christmas last year and the second one was more recently for me, second one had a slight issue when it arrived but I emailed and Elg... See more

4.8

Excellent

TrustScore 5 out of 5

137 reviews

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4.8

All reviews

(137)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Product, Great Service!

I purchased 2 large salt lamps and I was very happy with the quality of them, they are gifts for my two daughters this Christmas, I know they are going to love them. The lamps were well packaged and they were delivered in good time, any queries I had were responded to on the same day. I love these lamps and I think I might even buy one for myself! I would highly recommend this company.

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

I bought the lamp for my mother's 80th…

I bought the lamp for my mother's 80th birthday and she is absolutely delighted with it. Lovely warm glow.

Good communications throughout when I checked about delivery and which size bulbs to order.

March 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very pretty lamp and excellent customer services.

Unfortunately the first lamp I ordered failed to arrive. When I contacted The Lamp Life they looked in to it straight away and discovered that there had been a problem with the delivery and it had been damaged. A second one was sent out but arrived badly damaged. The Lamp Life sent a third one out which arrived promptly and in perfect condition. Elgan at The Lamp Life was extremely helpful and prompt in his responses to my emails and took away a lot of the stress from an experience that could have been extremely stressful. I had ordered the heart shape lamp for my 12 year old grand daughter for Christmas. It was very pretty and I thought good value for the price. My grand daughter was delighted with it.

December 7, 2022
Unprompted review
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Rated 5 out of 5 stars

I ordered a lamp as a gift for a…

I ordered a lamp as a gift for a christmas present. All arrived well, after the first day the light bulb stopped working. I got in touch with them and they promptly sorted it out for me. The 2nd lamp arrived with a faulty fuse in the plug. I managed to get this sorted and now enjoy the lamp regularly. Due to the inconvenience Elgan kept in touch with me and sent me another lamp which works well and I now enjoy 2 well working lamps that give off great light and energy. Throughout all of this customer service and communication was excellent. Things happen in business and life and at times its more about how we finish than how we start.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and fantastic customer…

Great product and fantastic customer service. Purchased a lamp as a gift for my wife. Was kept up to date with regards to delivery which was super fast. Had a minor issue which was swiftly solved. Thoroughly recommend. Value for money and excellent service from start to finish.

October 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

My lamp arrived and was the wrong size, which of course was slightly inconvenient. But when I emailed to let them know a new one was sent out for me immediately. I really appreciated the customer service given, many big businesses will make a mistake and expect you to send the product back so they can inspect it before correcting their error, but the lamp life dealt with the issues quickly and without inconveniencing me.
The lamps are great quality and look lovely.

December 14, 2022
Unprompted review
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Rated 4 out of 5 stars

Salt lamp

When the lamp arrived the packaging was damaged but
when I opened it the lamp was fine.
Switching on the lamp there is a calming colour effect
which is really lovely.
I would recommend these salt lamps and would certainly recommend The Lamp Life company.
Of course the lamps are also very good for your health!
If the packaging was not damaged I would have given 5 stars.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Shop here! Support a small business!

This is a small business run from North Wales. In this day, small business are often dwarfed by larger corporations who have little to no care for the true satisfaction of their customers. Please shop here. Elgan went above and beyond to ensure that I got exactly what I wanted, beating all the postage and courier strikes that plagued Christmas. I bought a large salt lamp as a gift for my partner. It’s perfect; a truly unique piece and a testament to a lady who knows what she’s doing! Thank you thank you thank you

December 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great people to deal with

Great people to deal with. Had a slight issue with my item which was sorted out very quickly and with minimum fuss, that's some excellent customer service!

December 25, 2022
Unprompted review
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Rated 5 out of 5 stars

great customer service

Ordered a salt lamp for christmas and it arrived quickly. There were some problems with it (probably due to the courier) such as the bulbs being smashed. I contacted the customer service email and they quickly reached out and sent out replacements. Great customer service and the salt lamp is lovely. Would buy from this company again!

January 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Great salt lamp

Ordered from lamplife after first ordering and returning a cheaper salt lamp from amazon.
The colour, shape and quality of the lamp from Thelamplife was exactly what we were after, ordering was easy and it arrived in a few days.

March 8, 2022
Unprompted review

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