The Last Hunt Reviews 

Amazing Customer Service! ⭐⭐⭐⭐⭐

I had such a wonderful experience with The Last Hunt! I experienced a technical glitch at checkout where my 25% discount code didn’t apply, and I only realized after placing my order.

I reached out to customer service, and they were absolutely fantastic! They responded incredibly quickly, honoured the promotion, and issued my refund without any hassle whatsoever. The entire process was so smooth and effortless! Highly reccomend.

TLH has been super proactive in helping me with my order! They’ve been responding in very short amount of times and have well accommodated me. I’ll continue shopping here for years to come!

I purchased a pair head formula 110 MV from last hunt , the price was amazing and item was received before the eta , I opened it , brand new so I was very happy , then I received a notification of the new price , I contacted Alex at last hunt and he quickly refunded me %25 additional as a price adjustment, I couldn’t believe my luck , so I recommend you boys and girls to give it a shot and buy from them , you won’t be disappointed

I appreciate the large inventory of athletic ware and gear from this Montreal-based online outlet 'store'. Orders are always accurate and shipped promptly, in my experience.

The website has fairly refined filters to narrow down search results of its massive catalogue, though it's search function has some bugs (eg. omitting some items that should be included in results while showing items that bear no resemblance to the search prompt).

One must not be faint-of-heart when searching for a specific item as size/colour availability vary hugely and some items enter the site's inventory with only a few sizes, often from the furthest edges of the size range (eg. XXS, 3X...). If you're not attached to a particular brand or style you'll usually eventually find the item in your size and preferred colour.

Patience helps as new items are added continuously.

Now for the thorns.

The strident 'no refunds or exchanges' policy is quite ungenerous, even for an outlet sales model. While an 'all sales are final' policy is probably reasonable, offering size/colour exchanges within the same item surely wouldn't be a massive hit to their bottom-line, particularly if a S&H fee is levvied to the customer. Online clothing and footwear shopping is often a bit of a hail-mary when you're unable to try items on, and every brand seems to interpret sizes differently. Allowing limited exchanges would reduce the stress of the shopping guessing game and hugely elevate the customer experience.

This last one is a bit specific but I think it's telling of The Last Hunt's inflexible customer service philosophy.

I recently placed two orders within minutes of each other after a glitch in my online cart left out an item, which I didn't notice before hitting 'pay'. This first order nevertheless met the minimum to qualify for free shipping.

A minute later when I realized an item was missing in order #1, I added it back to my cart and once again hit 'pay', this time being charged for shipping (~$15).

I immediately emailed customer service requesting the orders be consolidated if possible, and, attempting to appeal to their sense of kindness, inquired if they would forgive the shipping charge since I had already qualified for free shipping mere minutes before.

The response the following day was curteous but ultimately they were immovable, citing their system prevented them from making changes to a sale once it was processed.

While it's conceivable they were in fact unable to group my items after the fact (allowing for a refund of the shipping charge) the explanation seemed steeped in plausible deniability at worst, and an disempowered customer service model at best.

I'll continue to shop at The Last Hunt when there are steep discounts on items I need, but do so without the expectation of good customer service or customer-friendly policies.

Ordered a pair of boots on 09/01/2026. Ordered women's size 8.5 Received men's size 8.5 on 09/09/2026. No problem, they sent me a return shipment authorization. They also gave me a $20 credit for their mistake.

When I went back to the website I noticed they have a NO RETURN policy so I ordered a different brand of boots because I was worried about the sizing.

They received my return on 09/14/2026.
On 09/21/2026 I contacted them about the refund as I had not received it. Their reply "According to the tracking number, we received your package on September 14, and it takes 5–7 business days to complete the return process from the date we receive it. You will be notified by email."

I contact them again on 10/05/2026. They replied "We have sent a verification request to the warehouse to confirm that the package has arrived; your refund will be processed shortly thereafter."

They confirmed on 09/21/2026 that they had received it (I also had tracked the return and knew they received it and who signed for it!)!

On 10/15/2026 I contacted them AGAIN regarding my refund and pointed out since they do not accept returns they shouldn't have very many packages to process! (no reply)

They finally credited my PayPal account on 10/17/2026 over a month after receiving the boots.

This ridiculous time frame and the NO RETURN policy would prevent me from every purchasing anything from them in the future.

Buyer Beware!

I bought a pair of New Balance shoes (Roav Foam) a few weeks ago and on my first day playing indoors basketball, they started to tear from the top where it's mesh material. No, it didn't tear from toe area. I've never seen this before. Last Hunt now refuses to give me a refund. There's no direct line for customer service either.

I had an issue with my order, a mistake made on my part, and The Last Hunt Customer support team quickly helped to resolve the problem. Everyone I dealt with was understanding and answered any questions I had. I have shopped with The Last Hunt many times and I will continue to do so in the future. Highly recommended and Canadian to boot!

They have great deals and shipping is usually swift and fast but I was sent a pair of sunglasses with a really obvious deep scratch on one lens. I followed the instructions so the same day my sunglasses were delivered I filled the form on their site. Thing is you fill the form you don't get any confirmation email or case number, also you have to file claim for defective or broken items within seven days of receiving the article. Five days later they didn't even acknowledge this case so I wrote an email to customer service. No answer, day six.
By the end of the day:
So here it is : day 6 they replied with an offer to either give me 10% rebate or a return refund process.
Yeah not ideal and a bit stressful.

DO NOT PURCHASE ANYTHING. Received the wrong size. The size I purchased is now sold out. Having to jump through hoops to try to get a refund. There is no response by email or Facebook. Their phone number goes into an infinite loop.

I bought sweat pants for my wife who wears medium. I ordered:
Adidas by Stella McCartney Loose Sweat Tracksuit Bottom - Women
When my wife tried them on way bigger than a medium. She made me try them on and the fit perfectly. Except I wear a Mens Size "Large". Bad thing about this you cn't send them back to get right size. Does that mean Altitude is sending bad products to unloaded by Last Hunt where you have no choice but to accept!

Product came defective out of the box, 400$ boots that have defective and frayed stitching at high stress points. I'll be lucky to get 6 months out of these boots. Terribly disappointed.

I ordered items for delivery to Toronto while travelling. Delivered on time. Correct products and the right sizes. Good notifications through PayPal of delivery times etc. I got 3 merino tops for the price of 1. I am not sure how the prices are so cheap but thanks last hunt. 55% saved overall. 👍

I had an issue with sizing and I contacted customer service. They were so helpful and kind. They went above and beyond to assist me.

Great Customer Service and Fast Delivery and Original Products . 5 Stars for this great shopping . Fully Satisfy

If I could give 0 stars I would. I ordered a pair of boots from them and I emailed a couple of times to confirm that I would be receiving a size 9. They assured me this was the case. On the website size 9 was the highest you could order. When I received the boots they were a size 10 and way too big for me. I contacted the company via email and they ignored me. I then tried to phone the number listed on their website and it was closed. I tried emailing again with no luck. Luckily I purchased through PayPal so I told them I would open a dispute through PayPal. They emailed me back and offered me 10% off or a refund so I opted for the refund. They didn’t send the return label so I opened a dispute with PayPal. I received the return label right away after doing so. They have now refunded me. I usually read reviews before purchasing but for some reason I didn’t this time. Dishonest company. Avoid at all costs.

One order never received. After multiple emails, I had to file a formal complaint via Visa to get my $ back. My most recent order of shoes were sent in the wrong size. Their response was, “too bad, send them back at our convenience”. I’m pretty sure I’ve been dealing with a non human the whole time.

I have had such great experiences ordering form this site. My daughter and husband have also had great experiences. If you know the product and know your size, then it is an amazing deal. I buy a lot of Dr. Martens from them and they have all fit perfectly as I have had the same size Docs for over 40 years. Recently I got a pair of Docs that only came out 2 months ago and are still 300.00 on the official Doc Marten online shop. I got them for 150.00 including tax and shipping after the extra discounts. Insane. Just know your size and brands…you take a chance and get bargains. If you don’t know the fit of a brand, that is purely your risk taking and not the fault of the shop.

Very poor experience with the last hunt, terrible customer service, not willing to work with their clients! I would highly recommend not using this company at all. Its quite apparent based on heir reviews that this is a shady company that doesnt value their clients.

I wish I checked these reviews before ordering. I ordered a helmet that on the website the picture showed was NOT white.. it’s a caramel/ beige looking color and the logo is light grey on it. What I received was a purely very bright white helmet. The images on their website are clearly wrong! Customer service says they are the same after I sent pictures and they will not take accountability. This is my first and last time ordering from The Last Hunt… Images or descriptions on the website are not accurate, be ware. And they will not fix it or take accountability. Terrible customer service.

0Sent me a wrong item. I asked for an exchange or a situation adjustment.
Asking me to send it back ( I should make the trip) via canada post and wait till they check if it's in good condition and wait more 7~10days for refund or not.
Zero responsibility, zero accountability, unfriendly approach, zero crises management, shouldn't be on e-business till they step up