The Letter Arty Reviews 

318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent selection of unique and high-quality products, including a wide range of cards and other distinctive items that stand out from typical offerings. Many people appreciate the super speedy delivery, with items often dispatched the same day and arriving quickly, always well-packaged to ensure they reach customers in perfect condition. Reviewers also frequently highlight the exceptional and friendly service provided, describing it as brilliant, efficient, and responsive to queries. However, some people were dissatisfied with delivery, reporting that their ordered items were not received despite tracking indicating successful delivery, leading to frustration.

What people talk about most

Product

People report positive experiences with product, consistently praising the great quality and unique designs... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high quality,... See more

Service

Users describe positive interactions with service, consistently highlighting it as brilliant, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to find wrapping paper for my partners birthday for his December birthday, all that you find is Christmas stuff so it was a nice relief to find this site and find this really fun pape... See more

Rated 5 out of 5 stars

I’ve reviewed The Letter Arty before and nothing has changed. Matt provides a five star collection of cards (my purchase)and service. His shop is my ‘go to’ for unique and quirky designs. Website/shop... See more

Rated 5 out of 5 stars

Beautiful quality cards. Matt never disappoints. Always great value but even better with the special offers . So good to have such a brilliant company selling sustainable cards.

Rated 5 out of 5 stars

Absolutely LOVE my new calendar- it's even better in real life than I expected, such gorgeous quality. Looks amazing in my home office- the perfect start to the year :) Thanks for another fab product... See more


Company details

  1. Greeting Card Shop
  2. Art & Antiques
  3. Gift Shop
  4. Pen Store

Written by the company

Online store selling carefully curated type related greeting cards, prints and vintage framed items including our well known original bus blinds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(318)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fabulous service as always

Fabulous service as always! Once again left sending a card too late, but was able to pick a fab one with The Letter Arty and get it sent, all so it arrived in plenty of time- thanks Matt!

March 30, 2026
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Rated 3 out of 5 stars

Beautiful card

Beautiful card. Slow delivery. Ordered cards from other places on the same day and those arrived to me, I wrote and sent them and they were received by the recipients before these arrived. I’ve not used them as it was too late.

December 30, 2025
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Reply from The Letter Arty

Thank you for your review, Lisa, I'm so glad you like the cards, you did choose some rather lovely ones! I'm sorry that you were disappointed with the free second class delivery. As I explained in my email to you, unfortunately Royal Mail doesn't guarantee delivery within a certain time frame and the New Year Bank Holiday would have added an extra day at least to the delivery timescale. Your order was posted on the evening of 30th December and was delivered on the 6th January. With recent changes to how often second class deliveries are made, I'm afraid this isn't an unusually long time frame for second class delivery these days. Any such delays are just as frustrating for me as they are for you and other customers. This is why I ensure that orders are despatched as promptly as possible and, as per the delivery information on my website, would always recommend selecting First Class postage at checkout for any orders that are required quickly. Thank you again for your order and review, it's very much appreciated, Matt.

Rated 5 out of 5 stars

I've previously shared my thoughts on…

I've previously shared my thoughts on The Letter Arty, and my opinion remains unchanged. Matt consistently delivers an outstanding selection of cards, which I recently purchased, along with exceptional service. This is my preferred destination for distinct and creative designs. Navigating the website or shop is a breeze, and the cards are sent out at lightning speed. They are always delivered in immaculate condition, thanks to the sturdy packaging that prevents any damage.

December 17, 2025
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Rated 5 out of 5 stars

Lovely item

Lovely item, very high quality paper wirh a real personal touch. Very pleased.

Thanks.

December 4, 2025
Rated 1 out of 5 stars

The Card is yet to be received

The Card is yet to be received

December 9, 2025
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Reply from The Letter Arty

Thank you for your review of the item you have yet to receive. Your order was posted using your chosen method of second class postage on the 9th (within 24 hours of your order being placed). Although Royal Mail do aim to deliver second class items within a few working days of posting, this isn't unfortunately guaranteed and does sometimes take longer, especially during peak periods like now. Today would be the fifth working day from the order being posted, so i would anticipate your card arriving very soon. I always ensure that orders are posted at the earliest opportunity in order to minimise such delays.

Apologies for any inconvenience or disappointment this postage delay has caused. If you have any further queries or issues, please feel free to email directly. Thanks, Matt

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Rated 5 out of 5 stars

Fun, quirky wrapping paper!

I was struggling to find wrapping paper for my partners birthday for his December birthday, all that you find is Christmas stuff so it was a nice relief to find this site and find this really fun paper for his presents, wrapped in his favourite thing, a fry up! Such fun, quirky paper, which was also super good quality, none of that thin cheap stuff, it’s good enough to keep and use for craft projects! Thank you 😍

November 28, 2025
Rated 2 out of 5 stars

I still have not had delivery of this…

I still have not had delivery of this item from Evri. Please could you look into this as a matter of urgency please.

December 5, 2025
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Reply from The Letter Arty

UPDATE: This order was placed on the afternoon of the 4th December. It was framed and sent via courier on the morning of the 5th and was delivered 3 working days later on the 10th December. Full tracking information was available.

Hi, thank you for leaving a review. I have looked into the tracking for your order and it is due for delivery tomorrow, 10th December. Apologies if you didn't see the email sent with the tracking information and link. Please email directly with any further issues or enquiries rather than communicate via a reviews website. Thanks, Matt :)

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