thelibracompany.com Reviews 16

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.1

Average

TrustScore 3 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had fantastic service with Libra…

Had fantastic service with Libra Interiors. The products are absolutely amazing and to very high quality. The customer service is also great and on point.
Claire in particular who has helped with my issues, had sorted them to the highest standard. She kept in touch through the whole process, took it upon herself to sort things out on the factory floor in order to get our problems resolved. Can’t thank her enough and we are very happy customers who will be back to get more things for our home.
Highly recommended to use this online store, with great deals and savings on products.
Thank you so much again Libra & Claire!!

March 27, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Awful customer service and products…

Awful customer service and products from Libra do not use!

Purchased through Libra within Fenwicks and the whole process has been a disaster.

Dinning room table turned up warped and musty, by their own admittance it had been left outside and gotten wet, it isn't recoverable and they said they would replace it, brought the wrong table to the property and do not have any of the correct products to replace it with.

The customer service team at newcastle at thelibracompany have been awful! Original issued raised 09 Jan, it took them 4 weeks to get the wrong product out.

Whilst they have stated a refund and collection, it has seen us outlay significant funds to replace.

Do not use Libra for furniture.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Jane Luke

Jane Luke
Local Guide·131 reviews·1880 photos
a minute ago
New
Very disappointing quality. I bought a vase 2 years ago and now I m so sad to see it's upper decomposing. Metal paint is dissolves. It's all over, like a chicken pox. I wish I knew before buying it. You should put expiry date on it, something like it will last 2 years, then dispose it.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality product

Received a gorgeous tortoiseshell vase as a birthday present and couldn’t be happier with the quality of the product, it was exactly what I was looking for and hadn’t managed to find elsewhere.

June 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

What an awful company

What an awful company! Never, ever buy anything from these people (Libra), I bought a nest of tables via Housing Units, items were wrong (legs) making the second table useless, but because I had taken it out of the box, it turns out it was all my fault for not checking!! No replacement and No refund......OUTRAGEOUS! and unlawful

August 17, 2025
Unprompted review
Rated 4 out of 5 stars

Call it a mixed feeling

I have placed an order for a set of furniture from Libra Brent Cross. It has been delayed for about a month to deliver. Moreover, it arrived with a sinking cushion & some cracked sofa Legs. I queried these hopelessly, But, received a very nice customer service from them which I didn’t expect due to my experience with some other furniture companies! They arranged for the replacements so quickly & offered a generous compensation.
I would like to specially thank Neil & Sean as they both were incredibly helpful. It was unfortunate occurrence in the first place, but with a satisfactory conclusion.

September 30, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Cheap poorly made junk sourced from overseas

Libra supply bronze sculptures directly and also through other retailers. When I say bronze, they are basically like polystyrene with bronze colour paint on them. They look good, but are extremely poor quality and break very easily. We had one for 2 years and we love the sculpture, it got knocked off the table when cleaning and broke into many pieces. We bought another which arrived broken. So, we then, bought a third and asked the supplier to make sure it is very well wrapped. It arrived and was in a lot of packaging. Fortunately it survived the delivery and was whole - but when we took it out of the box, it broke in our hands just because it caught a bit of the packaging. Unfortunately, it's very cheap junk from overseas factories, a shame.

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality and terrible customer…

Poor quality and terrible customer service. Item arrived broken and no response to address that- either with a refund or a replacement despite several emails and phone calls chasing them. I would avoid using them. All phone calls goes to voicemail!

September 2, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent customer service along with fabulous quality products....

Libra Interiors is by far the best company I’ve dealt with in many many years.....
I have 100% confidence in the exceptional quality and beautiful design of their products and an extremely helpful, friendly and professional customer service is always provided.
Particular thanks to Emma and the owner Paul.
I wish you every success!

May 29, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look