LightStrips Reviews 

It’s been a week and my order has still not arrived and now starting to get worried after seeing these reviews. It does say wait 7-10 days For delivery but I feel as it’s in the uk and I also live in the uk, 7 days is a long time for it to not yet have been shipped and I haven’t been sent an email to say that it has yet been dispatched. I wished I had come on here to check before I purchased! Will keep this updated to let everyone know my experience with lightstrips

Update!
Someone messaged me back within 2 hours of me asking where my parcel is saying it will arrive next week and that they will let me know the estimated date soon! Nice costumer service from Adam at lightstrips. So far so good!

Another update! Spoke to someone yesterday and my order has been shipped today! Can’t wait! I don’t have any tracking details like it says they give you on their website, hopefully it doesn’t take to long to come and the items in the order are legit! Will keep you all updated :)

Last update! I did end up getting tracking details with Royal Mail through email and text after asking about them on light strips. My 3 items that came did all come but for some reason came on different days on after another! I am very happy with my items and when I spoke to the advisors on Instagram they did seem to be quite helpful!
I am not sure that if I didn’t message them about my parcels that they would of come as soon as they did. It seems like the best way to get them to send your stuff is message them and comment on there photos on Instagram if you seem to have this problem :)

I've purchased two sets now the second lot I purchased, was here in less then a week. Great packaging and let me tell you now im so amazed at these, they go with the sound so when you speak they turn on and off with sound, they go with the music, they pick up cinema mode when using app on phone, which is also really easy to set up. I scanned qr code on wires and my phone automatically detected app to install. The quality once again is amazing and so easy to set up. Thank you defentley ordering more.

Terrible company. I have no replies to my 14 emails since order confirmation on 22nd August. I contacted Clearpay who are looking into it on my behalf. Suddenly I was sent an email stating I would receive a tracking number in 24 hours... that was 7 days ago. I wish I had read the reviews but I have not had any problems with the small businesses that Clearpay support. I like to think I am doing my best to support them at this time. THEY DO NOT DESERVE ANY CUSTOM AT ALL. They should be taken off Clearpay and refund all the genuine customers on here. I note my items are still in ‘the sale’ which has yet to end. Best they get some money out of us all I guess. Very frustrating and I will be very careful where I shop on afterpay sites in future.

*UPDATE*
I received my order the following day after this review. Funny that. However they came from Amazon which surprised me and on looking them up they are significantly cheaper. The lights ( small rainbow & love heart) are very poor quality one of the strips in the rainbow doesn’t work. I bought them on sale at £19.99 each ( full price £39.99) !! I wouldn’t pay any more than £7.99 each if at all. I can’t imagine the hassle I would have to go through to return them and would that be to Amazon or this ‘company’ but I would do so if I hadn’t wasted so much time on this already. I have been asked to update my review by Lightstrips but the only positive I have to add is that my products were delivered however; with no compensation offered only for me to changr my trust pilot review. I stand by everything I said in my first review and can only mention that I have received a cheap product leaving me £40 out of pocket as they are shoved in a cupboard and that’s where they will stay.

loved the lights so much put it up today and loads of questions from friends asking where i got it to buy some for themselves I would definitely give them a 10/10

I have edited my previous review of zero stars. Because I have now received my order and a compensation gift from light strips as a goodwill gesture. It did take me a lot of effort to receive my goods. I appreciate their help in fulfilling my order And sending a compensatory gift but unsure if I would order again from this company. It was a lot of hassle and effort to get my order which was 4 weeks late

I contacted Lightstrips recently through Instagram, about a fault with a recent purchase. I received a replacement part in the post the following day. Friendly and quick service.

Not worth the 1 star to be honest, do not reply to any emails, messages via messenger nor instagram. I got a delivery of part of my order tested them worked ok. then stuck them up with 3m (double sided tape which is useless) contacted them 3 items since no reply missing the extension cable and mystery gift. all paid for but not received. This has to be the worst company ever. DO not waste your time on them as they clearly dont care about the customers.

This company is an absolute disgrace and I would strongly advise anybody reading this review to avoid buying anything from them.

I bought some LED strip lights for my daughter for her bedroom – actually she bought them herself and the experience has been horrendous from start to finish.

First, they didn’t arrive in anything like the scheduled time and I had to chase as the alleged tracking system the company offers didn’t work.

Eventually the light strips arrived but didn’t work – we had ordered the 20m set and they come as four strips of 5m with connectors to make the 20m length. When connected together the four sets of lights would light in various random different colours, fading along each strip and some strips failing from one end to the other. I contacted the company and on this occasion received an email back which was incredibly patronising, saying I had connected the lights incorrectly – little did they know my qualifications and that I absolutely know the laws of physics they were spouting. Anyway to appease them I connected the lights differently as they had suggested (which actually would have made fitting them in the room difficult) but still the lights failed – again, multiple random colours and failing to light at all by the end of the strips.

I contacted them again by email to request a refund – this is when contact from them ceased. I contacted them six further times, very politely requesting that they refund my daughter’s payment. I wasn’t prepared to let this company get away with their scam – I returned the goods under recorded delivery and set out in the returns letter that in accordance with their returns policy, and also as I had returned it within the 30 days period covered by The Consumer Rights Act 2015, I was legally entitled to a full refund.

Still no response! So, I contacted my credit card company who, having seen all the correspondence and photographs of the faulty lights, took it through their dispute procedure and would recover my money within 60 days. At this stage, I wrote again to the company stating what I had done and that unless I had my money refunded by them within 5 days I would continue the dispute and write my experience of the way they operate on every review site I could find. Following this they went into panic mode and emailed me immediately – no response to six emails and letters in seven weeks and then responded to my email stating I was going to every review site possible within 50 minutes! They tried to stop me from progressing the dispute saying that they couldn’t refund my money unless the dispute were cancelled by me. I continued with the dispute to recover my money, which I now have, as if I had cancelled the dispute I would not have been able to reopen it and the company would have been able to run off into the sunset with my money.

Based on other reviews of this company on various sites their standard approach is to dispute the review – however, ask yourself why every review says much the same thing, the common link is that this company provide very poor quality goods, provide terrible customer service, and fail to meet their moral and legal obligations.

I wish I had read these reviews before placing my order as I am very worried now. Webshop states delivery in 7 to 10 working days. It has been over a week since I placed the order for my daughter (who was using her birthday money to buy them) and I haven't received a dispatch email yet. I have emailed but I havent received a response. If thelighstrip.com company is reading these reviews please get in touch. I will be happy to update my review.

Update
Following my review the company did eventually get in touch and my order was received. I was also offered a free gift for any inconvenience if I updated my review. I questioned whether this offer was subject to me amending my review and they relented and said of course I could receive a free gift in any event! My daughter chose the fairy lights and these were promptly delivered.

I have to say that although the lights are a little "delicate" and the connections are not very robust they do look lovely in my daughter's room and she is happy with them.

Since placing my order I have received very little in the way of communication. Order status states order confirmed and has been that was since I initially ordered 3 weeks ago. Website states that shipping is not affected by COVID-19 so why the delay? It’s not an international order as I live in the uk so surely it shouldn’t take this long. I have Tried to get in touch via DM and email, received one vague email advising me my order will be with me ‘end of this week or end of next week’ yet no response when I request tracking details. Since sent 2 further emails with no response. These lights were a gift for my sons birthday which has passed so I am really disappointed.

Update:

I finally received an update regarding my order and have been provided with a tracking number and an explanation as to the delay in my order (ran out of uk stock and had to order from outside the uk) I have been compensated with a free gift by way of compensation. I’m hopeful for a speedy delivery

Further update: received my order and free gift as promised. Good quality lights so overall happy with my purchase; aside from a few issues as previously stated but I feel these issues were dealt with professionally.

Brilliant company, great communication and customer service !

These guys just went out of their way to help me get the best set up. And the result? It’s transformed my home completely. If there six stars here I would award that. First class.

omg these lights are the best!!
definitely recommend!
Great quality and the customer service is just amazing!!

I received my light strips four days ago and they were really good! I love the product and I’m extremely happy with how it works. Although it took a long time to arrive, Light Strips have offered to compensate for the time, consider my mind changed as I recommend this product for all.

Before we bought, customer service couldn’t have been better. Responsive -helpful. We bought the “big one” LED set- got an email saying delivery in 5-7 days. Then- nothing. 2 weeks later I emailed asking where they were. I Also Messaged. Instagrammed. Nothing. Myself and my husband tried multiple times to get I touch. We got nothing back. Then all of a sudden, we got a shipped notification. ( after we threatened to escalate it) About a week later a package arrived. Four weeks after purchase. We were just relieved to have them. But when we opened them the lights were flimsy and there were no instructions. We connected them altogether and each set was a showing a different colour. We thought ok- we just need to change the colour on the remote. No battery in the remote. Sorted that but no- all the lights were different shades of a similar colour. so we would press white and one set would be yellow, the other white. More worryingly tho these were boiling hot in seconds. We have other LED lights that stay on for hours and never get hot. These would have started a fire they were so hot. I asked for a refund and they eventually got in touch via Instagram when I started a PayPal dispute. In the end I got my refund. They have asked me to change this review several times but I feel I can’t as it’s all true. Yes I got my refund but the customer service up to the point I opened the dispute was dreadful and the bottom line is the product isn’t great.

Despite being difficult to contact Lightstrips regarding the delivery delay my installation is now complete. Looks superb & as last time exceptional quality. Sorting your customer reply service & delivery times for next time will earn 5 stars from me....

It took a while to receive the lights and needed to chase, and I really think they need to include batteries with the remote.
My daughter loves the lights and won't even turn them off. So far everything has worked ok.
They do need to make sure they can process their orders on time. It must be nice to have lots of work when other businesses are struggling. They have wrote to me explaining their situation and doing what they can to sort things out.

Placed my order May 20, 2020, money was taken immediately and I have not received a single update on my order since it was placed. It has never shipped, I have emailed multiple times requesting a status with no response. Save your money and Shop elsewhere.

6/16/2020: In response to your response, when I click on My order confirmation the website it takes me to is thelightstrips.com and the website thelightstrips.com looks exactly the same as when I ordered so I believe this is an accurate review for your company. I was also charged an international fee in addition to the total from your site once the money was processed from my account. I have provided the requested information this morning so hopefully you can locate my order in your system. I will wait for further response. And my name is not Melinda, maybe that is part of the issue finding my order?
I also don’t remember seeing anything in your site saying shipping takes 60 days, I would not have ordered.
6/23: Received an email from Nizar who stated found my order and my previous emails to customer service. They have stated my order was shipped but has been in LA since 5/30. They don’t know why it hasn’t moved. I had requested an update on the shipping of my order in 2 additional emails direct to Nizar to see if this order is still coming or has a new shipment been sent, and no additional responses received. I have now emailed twice asking for my order to be cancelled and for a full refund....I would not order from this company. It appears to be a scam. Money is taken, you are given the run around and no product.

6/28/20: I see your update however I have now requested my order be cancelled and a full refund issued 3 times.... I do not want the products, just a full refund. I was told by Nizar it would take you 60 days due to international something or other to refund my money. Again, just please cancel this order and issue a full refund. Thank you

I bought two big LED lights of 10 metres.
The delivery was fast at it arrived in less than 24 hours. Even though, instructions were a bit difficult to follow, when I contacted them on their Instagram page, the staff was very polite and patient as he/she guided me through instructions, answered all my questions and made sure I had no doubts.
In addition, the LED lights have a high quality and they make my room stand out, I love them!
I have happily recommended this to all my friends and families as they’re affordable, work at a high standard, staff members are friendly and delivery is fast.

ORDER #1377
Brilliant- 10/10

At start i didnt hear anything for awhile and i emailed them a couple of times then somebody finally got back to me and within 5 days they had come. They are really good lights but in some places they are not sticky so had to get some strong double sided tape to help them up. But my daughter loves them because she can control them from her phone.