I ordered a beautiful locket earlier this year with a chain. My chain broke a couple of weeks ago and I emailed The Locket Tree to advise them. They have been so helpful - I honestly couldn’t fault th... See more
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So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
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Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
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I am thrilled with the locket I ordered. This is a Keepsake for my daughter, who father has sadly passed away . This will be a treasured gift . Good Quality item The photos inside look great T... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Helpful.
After an initial hic up. The problem was sorted out. Jennifer was so patient and helpful.
April 30, 2026
Reply from The Locket Tree
Dear Rosaleen
Thank you so much for your review.
We are sorry there was an initial hiccup. We are really pleased to hear everything was resolved. It is lovely to know that Jennifer was able to support you, and we will be sure to pass on your kind words to her.
Thank you again for your understanding and support. 💕
Best Regards
The Locket Tree team
Beautiful locket arriving on time - ideal gift
The locket is as described, beautifully scribed, arrived on time..
April 28, 2026
Reply from The Locket Tree
Dear Margaret
Thank you so much for your kind review.
We are delighted to hear that your locket arrived on time and was just as described. It is especially lovely to know you are pleased with the engraving.
We look forward to hearing from you again in the near future.
Best Regards
The Locket Tree team 💕
Very satisfied.
Website very easy to negotiate, Extremely helpful agent on chatbot when I needed help with a small problem. Locket I ordered beautiful. Diamond a bit smaller than I thought, but that was no problem. Photos beautifully inserted. Very satisfied
April 28, 2026
Reply from The Locket Tree
Dear Kim
Thank you so much for your wonderful review.
We are delighted to hear that you found our website easy to use and that our chat support team was able to assist you when you needed help. It is also fantastic to know that you are happy with your locket and that the photos were beautifully placed inside.
We appreciate your feedback regarding the diamond size as well. We are glad that it did not impact your overall satisfaction and that you are pleased with your order.
Thank you once again for your kind words and support.💕
Best Regards
The Locket Tree team
Absolutely amazing locket
Absolutely amazing locket, I am so happy. I can not recommend the locket tree enough.
Fast delivery
April 21, 2026
Reply from The Locket Tree
Dear Rachel
Thank you so much for your wonderful review.
We are absolutely delighted to hear how happy you are with your locket, and we really appreciate your recommendation. It is also great to know your order arrived quickly.
We look forward to hearing from you again in the near future. 😊
Best Regards
The Locket Tree team
Reply from The Locket Tree
Dear Joe
Thank you so much for your 5-star review.
We are really pleased to hear you are happy with your locket. Your kind words mean a lot to us.
Thank you again for your support. 😊
Best Regards
The Locket Tree team
I loved the quality of the silver
I loved the quality of the silver locket and chain , its sits nicely on the neck without twisting .
My only point would be the box it comes in , I felt it should be a little more luxurious given the quality and price of the lockets .
April 28, 2026
Reply from The Locket Tree
Dear Mrs Broome
Thank you so much for your feedback.
We are really pleased to hear that you are happy with the quality of your silver locket and chain, and that it sits comfortably without twisting.
We also appreciate your feedback regarding the presentation box.
Thank you again for taking the time to share your experience. 💕
Best Regards
The Locket Tree team
Reply from The Locket Tree
Dear Emma
Thank you so much for your lovely review.
We are thrilled to hear that you are happy with your locket. It makes for a special gift for your daughter’s 16th birthday, and we are confident she will cherish it as a treasured keepsake for many years to come.
Thank you again for your support. 💕
Best Regards
The Locket Tree team
Fast delivery wide range of choices and…
Fast delivery wide range of choices and personalisation very happy
April 20, 2026
Reply from The Locket Tree
Dear Karl
Thank you so much for your kind review.
We are delighted to hear you were happy with the fast delivery and enjoyed the range of choices and personalisation options available. It means a lot to know you had a great experience with us.
Thank you again for your support.😊
Best Regards
The Locket Tree team
Delighted with my chain,but slightly…
Delighted with my chain,but slightly dissapointed,with engraving,it’s hardly noticeable.
April 16, 2026
Reply from The Locket Tree
Dear Michael
Thank you for your feedback.
Thank you for your review. We are really pleased to hear you are happy with your chain.
Concerning the engraving, this is carried out to the manufacturer’s standard finish, which is designed to be subtle and elegant.
Thank you again for your feedback. 😊
Best Regards
The Locket Tree team
Very quick delivery very well made and…
Very quick delivery very well made and personalised well packaged she loved it
Thankyou so much
April 24, 2026
Reply from The Locket Tree
Dear Lee
Thank you so much for your kind review.
We are delighted to hear that your order arrived quickly and that you were pleased with the quality, personalisation, and packaging. It is especially lovely to know it was so well received. We are sure it will be a keepsake for many years to come.
Thank you again for your support, and we hope to create something special for you again in the future.😊
Best Regards
The Locket Tree team
Found the Locket Tree online
Found the Locket Tree online, had a Good choice & was so easy uploading Photos, also the Bespoke Handwriting engraving service was amazing too & the Customer Service as they informed me how to upload & kept me updated on delivery, Beautiful Locket would definitely recommend & use again
April 23, 2026
Reply from The Locket Tree
Dear Customer
Thank you so much for your wonderful review.
We are thrilled that you discovered us and had a fantastic experience from start to finish.
We are delighted to hear that you found uploading your photos easy and that our team provided guidance throughout the process while keeping you updated. We are especially pleased that you loved the bespoke handwriting engraving, and we are sure it will be a cherished keepsake for many years to come.
Thank you for your kind recommendation. We truly appreciate your support and would be delighted to create something special for you again in the future. 💕
Best Regards
The Locket Tree team
Fast delivery
Fast delivery, emailed to confirm how I would like photo cropped for locket. Very pleased with locket, photo insert and engraving.
April 21, 2026
Reply from The Locket Tree
Dear Derek
Thank you so much for your lovely feedback.
We are thrilled to hear that you are happy with the locket, photo, and engraving. We are also glad that you were pleased with the delivery.
We truly appreciate your support and hope to create something special for you again in the future.😊
Best Regards
The Locket Tree Team
Reply from The Locket Tree
Dear Stuart
Thank you so much for your wonderful review.
We are thrilled to hear that your order arrived quickly and that your partner loved her locket. We are sure it will be a cherished keepsake for many years to come.
We truly appreciate your support and hope to see you again soon. 😊
Best Regards
The Locket Tree team
Outstanding. One of the best retail businesses I’ve encountered.
One of the best retail businesses I’ve encountered, from the quality of the jewellery I purchased to the staff’s attention to detail and very responsive customer service. An excellent experience all round
April 17, 2026
Reply from The Locket Tree
Dear Johanna
Thank you very much for your amazing review.
We truly appreciate your kind words about both our locket and our customer service.
We are delighted that you had such a positive experience with us, and we are sure the locket will be a cherished keepsake for many years to come.
We look forward to hearing from you again in the near future.😊
Best Regards
The Locket Tree team
Outstanding service
From ordering to receipt of the goods ordered kept informed every step of the way. Outstanding customer service with the turnaround within 24 hours. Super impressed with the way my order was handled. High quality product. Very happy with this company and will not hesitate to refer them and use them again. Great customer experience. Thank you The Locket Tree 🙏🏽
April 17, 2026
Reply from The Locket Tree
Dear Customer
Thank you very much for your wonderful review.
We are truly delighted to know that you enjoyed the entire experience, from placing your order to receiving your locket.
We are also thrilled to hear that you love the quality of your locket. Your kind words and recommendation mean a lot to us, and we look forward to hearing from you again in the near future.
Thank you once again for your support.😊
Best Regards
The Locket Tree team
Exceptional service
The service is amazing from the team - Jennifer (customer services) ensured my order was correct and ensured a smooth and timely turnaround time - the team checks in with your personalisation (to check all is correct) before going ahead they really care about providing a good service.
April 16, 2026
Reply from The Locket Tree
Dear Joanne
Thank you so much for your wonderful review.
We are so pleased to hear you had such a positive experience with our team. Jennifer will be especially delighted to know her support made a difference and helped ensure everything was just right.
Thank you again for your kind words and support, and we look forward to hearing from you again in the near future.💕
Best Regards
The Locket Tree team
Reply from The Locket Tree
Dear Roy
Thank you for your lovely review.
We are delighted to hear you found the ordering process easy and our team helpful, and that your order arrived so quickly. We are sure the locket will be a keepsake for many years to come.
We look forward to hearing from you again in the near future.😊
Best Regards
The Locket Tree team
Reply from The Locket Tree
Dear Anna
Thank you so much for your lovely review.
We are delighted to hear that you are so happy with your locket and pleased with the quick turnaround.
We really appreciate your support and hope to hear from you in the near future.💕
Best Regards
The Locket Tree team
Good quality and quick delivery
April 15, 2026
Reply from The Locket Tree
Dear Emma
Thank you for your 5-star review.
We are delighted to hear you are pleased with the quality and quick delivery. We really appreciate your support and thank you for choosing The Locket Tree team.❤️
Best Regards
The Locket Tree team
The service felt personal
The service felt personal, they were there to help. Speedy service and delivery and clear communication throughout. Would definitely recommend
April 7, 2026
Reply from The Locket Tree
Dear Customer
Thank you very much for your 5-star review.
We are thrilled to hear that you felt supported throughout your order process and that your delivery was speedy. We are happy to know that everything met your expectations.
We greatly appreciate your recommendation and look forward to hearing from you again in the near future.😊
Best Regards
The Locket Tree team
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