I ordered a beautiful locket earlier this year with a chain. My chain broke a couple of weeks ago and I emailed The Locket Tree to advise them. They have been so helpful - I honestly couldn’t fault th... See more
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Review summary
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Reviews shaping this summary
So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
Company replied
Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
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I am thrilled with the locket I ordered. This is a Keepsake for my daughter, who father has sadly passed away . This will be a treasured gift . Good Quality item The photos inside look great T... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very pleased
Very easy to order and very quick delivery .
The person was delighted with her locket
September 9, 2026
Reply from The Locket Tree
Dear Anne,
It's wonderful to hear that you found the whole process of ordering to be easy, and we're so pleased to hear that the recipient of this locket was delighted.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
Beautiful locket
Naught a necklace for my step-daughter’s 40th. It is stunning. Not the first time we have ordered from here and won’t be the last
September 9, 2026
Reply from The Locket Tree
Hello,
We're so pleased to hear that you feel the locket looks stunning, and we hope this keepsake brings joy to your stepdaughter on her 40th birthday.
Thank you for sharing your experience with us, and we look forward to hopefully hearing from you in the not too distant future. 😊
Kind regards,
The Locket Tree
The Locket tree is a present and it's…
The Locket tree is a present and it's absolutely stunning. Delivery was exceedingly quick too. I'm delighted with the necklace and will definitely buy items again.
August 28, 2026
Reply from The Locket Tree
Dear Linda,
Hearing that you feel the locket looks stunning is delightful, and we're pleased that you found the speed of dispatch to be quick.
We appreciate you sharing this feedback with us. Thank you for your 5-star review, and we look forward to hearing from you again in the not too distant future 😊.
Kind regards,
The Locket Tree
Excellent service
August 27, 2026
Reply from The Locket Tree
Hello,
We're pleased that you found our service to be excellent, and thank you for sharing this feedback with us along with your 5-star review 😊.
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear WS,
Thank you for sharing this feedback with us and for your 5-star review.
We're so pleased that you feel the locket looks beautiful and that the speed of dispatch has been to your satisfaction. 😊.
Kind regards,
The Locket Tree
Excellent customer service & beautiful…
Excellent customer service & beautiful product
September 3, 2026
Reply from The Locket Tree
Dear Sacha,
It is delightful hearing that you feel the locket looks beautiful, and we're pleased that you found our customer service to be excellent.
We appreciate you sharing your experience with us, and thank you for your 5-star review 😊.
Kind regards,
The Locket Tree
Ordered on Thursday afternoon and the…
Ordered on Thursday afternoon and the locket was delivered on Saturday morning. I can’t comment on the quality because it’s gift wrapped and I haven’t given it yet. Having said that the wrapping is very good. Outstanding service actually
September 3, 2026
Reply from The Locket Tree
Dear David,
Hearing that you found our service to be outstanding is wonderful, and we are pleased that the speed of dispatch has been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5 star review. 😊.
Kind regards,
The Locket Tree
Amazing service from start to finish
Amazing service from start to finish ! Impeccable and highly recommended!
August 26, 2026
Reply from The Locket Tree
Hello,
We're delighted to hear that you are so pleased with the service provided. Thank you for your recommendation and for your 5-star review 😊.
Kind Regards,
The Locket Tree
Really beautiful locket and quick…
Really beautiful locket and quick delivery. I was also really impressed with the photo quality. Not only did they honour my request to see the photos before adding to the locket, they somehow managed to get in a picture of five people in their tiny locket without cutting anyone out !
September 1, 2026
Reply from The Locket Tree
Hello,
We're so pleased to hear that you feel the locket looks beautiful and the quality of our photo insertion service has matched your expectations.
Thank you for sharing this feedback with us, and we appreciate your 5 star review😊.
Kind regards,
The Locket Tree
The necklace was stained then not long…
The necklace was stained then not long broke definitely not worth it's money.
June 30, 2026
Reply from The Locket Tree
Hi Kane,
Thank you for posting your review.
We emailed you on 24th August with information regarding silver tarnish and asking to receive details of the broken chain. Please can you contact us regarding this so that we can lookinto this for you?
Kind regards,
The Locket Tree team
White gold locket
Very fast delivery
They did excellent job of photos inside the locket
Don’t think for the price of the white gold it is very good quality and presented well
September 1, 2026
Reply from The Locket Tree
Hi Anne,
We are glad to hear that you are happy with the photo insertion.
We have taken on board your feedback regarding the locket and presentation.
Kind regards,
The Locket Tree team
My silver locket
From start to finish the staff were helpful, efficient and very pleasant and I was very happy with my locket.
August 24, 2026
Reply from The Locket Tree
Dear Geoffrey,
We're pleased that throughout your order you felt our customer service team was helpful and efficient. Equally hearing that you are happy with the locket is wonderful.
Thank you for sharing this feedback with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree
Beautiful locket
Beautiful locket
Very fast service
Liked the options for putting the photos in.
It was an expensive item but I think worth it and I would recommend.
August 26, 2026
Reply from The Locket Tree
Hello,
We're so pleased to hear that you feel the locket looks beautiful and that the turnaround time has been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5 star review 😊.
Kind regards,
The Locket Tree
Turquoise locket
Grateful producr should have been sent tracked post though considering how much it cost
August 28, 2026
Reply from The Locket Tree
Dear Maria,
We are glad to hear that you are happy with the locket and thank you for sharing your feedback.
Kind regards,
The Locket Tree
The locket for a man
I took some finding. A company that had a locket that suited a man a chain length choice and could be engraved.
Locket tree hit them all at a great price and deliverd 4 days. I just took some opening
August 28, 2026
Reply from The Locket Tree
Dear Colin,
We're delighted to hear that you are happy with the locket, engraving, and chain you purchased.
Thank you for sharing this feedback with us, and we appreciate your 5 star review 😊.
Kind regards,
The Locket Tree
Reply from The Locket Tree
Dear Robin,
We're pleased to hear that you feel the locket you purchased looked the same as how we advertised it online, and we're glad that you felt the speed of dispatch was prompt.
Thank you for sharing this feedback with us, and we appreciate your 5-star review. 😊
Kind regards,
The Locket Tree.
Reply from The Locket Tree
Dear KS,
We're delighted to hear that you feel the locket looks beautiful, and knowing that the personalisation along with the speed of dispatch has met your expectations is wonderful.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree.
Made every detail possible
This locket is to remember my brother. In the delivery notes I asked for the pictures to include as much as the original photo as they could and they did!
Me and my family were extremely impressed by the quality of the necklace and photos. The delivery was also very quick!
August 24, 2026
Reply from The Locket Tree
Dear Hannah,
It has been an honour to create this keepsake for you, and we're pleased to hear that both the quality of the locket and the photos have been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5-star review
Kind regards,
The Locket Tree
From the minute I ordered customer…
From the minute I ordered customer services were great I changed my mind on the choice of locket I sent several photos, and they done a great job and sent me a copy first. I needed a large locket and they recommended the compass and its fabulous
August 14, 2026
Reply from The Locket Tree
Hello,
We're pleased to hear that you had such a positive experience with our customer service team, and knowing that you feel the locket you purchased looks fabulous is wonderful.
We appreciate you sharing this feedback with us, and thank you for your 5-star review 😊.
Kind regards,
The Locket Tree
Absolutely fantastic company.
Absolutely fantastic company.
We ordered the 4 way heart/clover locket.
Delivery arrived within 3 days of ordering which surprised us considering we had requested manual personalisations and we couldn’t be happier with the locket.
The jewellery is beautiful, the pictures they put in for us have been done with such care and the overall look of the product is good quality.
Very highly recommend!
August 20, 2026
Reply from The Locket Tree
Dear Hannah,
Thank you for sharing such wonderful feedback with us and for your recommendation. We're so pleased to hear that you could not be happier with your locket and knowing that you feel it looks beautiful is delightful 😊.
Kind regards,
The Locket Tree
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