The Lott Reviews 

534
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

There is something very 'sus' about the constant price rises for entry into draws. Is it possible that all the warm and fuzzy chit-chat about how tightly regulated The Lott is, could be just a thin ve... See more

Company replied

Rated 1 out of 5 stars

So here we are on August 18th My accidental exclusion is still not resolved I am unable to log in at The Lott They won't call me as it's to hard to dial my number Short fingers I guess I wond... See more

Company replied

Rated 1 out of 5 stars

What a truly disgusting web site. It’s totally illogical and more frustration in life. Just simply wanted refresh my login details but they make it unbearable. Just going around in loops making me ang... See more

Company replied

Rated 1 out of 5 stars

The website used to be good, especially for checking lottery tickets but for some reason, whenever i try checking my ticket, it says "Pending, please wait while we calculate". When i go to my local ne... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


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1.5

Bad

TrustScore 1.5 out of 5

534 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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1.5

All reviews

(534)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Annoying harrassment

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being in a physical shop and having a “Shop Assistant” follow you around and keep asking you the same question. Pathetic.

April 30, 2026
Unprompted review
The Lott logo

Reply from The Lott

Hi Susan, thanks for taking the time to pass on your feedback. We're continually seeking ways to enhance our chat feature, and I will ensure your feedback is shared with the relevant teams.

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Rated 1 out of 5 stars

I don’t trust the company after they…

I don’t trust the company after they still haven’t closed my accounts after 2 months of multiple attempts and requests. They first told me I had prizes that they needed to pay me, then they said that was a mistake. Now they told me they don’t know why they can’t close my account.

April 15, 2026
Unprompted review
The Lott logo

Reply from The Lott

Hello Kris, thanks for taking the time to pass on your feedback. Before you close your account you must ensure that:

- your account is verified
- you do not have any active tickets (you can either wait for draws to result or cancel any entries you have)
- you do not have an active subscriptions
- you have withdrawn all funds from your account and the withdrawal has cleared
- you do not have outstanding prizes not cashed.

Once these are complete you can close your account in My settings > Account Access.

Thanks for getting in touch

Rated 5 out of 5 stars

It’s like a box of chocolates you just don’t know

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stress-free. It’s nice knowing I can check my tickets and results without any fuss.

Of course, it would be lovely to land the big one, but I like to think the Universe just has me waiting my turn. In the meantime, I stay optimistic and genuinely wish the big winners well and someone has to win, after all.

As they say, you have to be in it to win it, so I’ll keep showing up with a little hope and a good attitude!!

April 11, 2026
Unprompted review
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Reply from The Lott

Morning Jan, thanks for sharing your feedback with us. We love hearing that you enjoy playing at The Lott, and we wish you the best of luck.

Rated 1 out of 5 stars

Stop sending emails telling people you…

Stop sending emails telling people you had a win spending $50 and getting $10 IS NOT WINNING not in any realm of reality.

January 15, 2026
Unprompted review
The Lott logo

Reply from The Lott

Thanks for sharing your feedback - we’ll make sure it’s passed on to the relevant teams.

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Rated 1 out of 5 stars

Terrible app

Terrible app. Can never find today's results. Whoever made it doesn't make it simple. Why is there no tab with today's results and my entry on one page. Stupid

January 11, 2026
Unprompted review
The Lott logo

Reply from The Lott

Morning Jack, thank you for your suggestion. We're continually seeking ways to enhance our app and I will ensure your feedback is shared with the relevant teams.

Rated 1 out of 5 stars

Scam or scheme ?

Hello,
NEWS FLASH NEWS FLASH NEWS FLASH.
Great now that I have your attention.
Please do not buy any tickets or scratchies if you are intending to place them in a Christmas, Birthday card or whatever the occasion and sending it to another state in Australia. That winning ticket is only recognisable in that state only. To claim your win you either go to the state in which the ticket was purchased ( worth it for really big wins) or you can place your winning ticket in the mail and claim your smaller wins. In my case $5 win but hardly worth it when you have to pay $2.50 on postage. There go's my free coffee. So who wins ? The Lott !
They have made a profit of $7, That's $2 dollars to purchase the ticket and the win on the ticket in my case $5 that I will not claim. You can multiply that by thousands of others people who can't claim small wins because it's just not worth it and that will be a BIG Profit to The Lott. This information isn't on their website. I spoke to a customer service agent at the Lott. As good as your well wishes are people, don't waste your money.It seems today I had time on my hands and played detective. Thank you for your time !

December 22, 2025
Unprompted review
The Lott logo

Reply from The Lott

Afternoon Cat, thank you for your feedback. We're continually seeking ways to enhance our products and services, and I will ensure your feedback is shared with the relevant teams.

Rated 5 out of 5 stars

Easy app to use.

Easy app to use.

December 2, 2025
Unprompted review
The Lott logo

Reply from The Lott

Thanks for your feedback. We're thrilled to hear you've had a positive experience with The Lott App. Thanks, The Lott

Rated 5 out of 5 stars

I can’t complain. I like the app

Personally I never had any issues with the app. I find it easy to use it. I can select the lottery type, the individual numbers, save each game as “favourites” (for quick replay), check out and cross my fingers.

The only drawback: it never gives me the good news, like I’ve won. 😂😂

November 6, 2025
Unprompted review
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Reply from The Lott

Thanks Fleur, we really appreciate the positive feedback. We are pleased to hear that you are enjoying The Lott app. Your comments are greatly appreciated and will be shared with the appropriate teams.

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Rated 1 out of 5 stars

Why has The Lott changed the login…

Why has The Lott changed the login protocol with another layer of alleged security when there is already password and biometric identification. This is useless OTT process making an enjoyable event into a tiresome thing

October 25, 2025
Unprompted review
The Lott logo

Reply from The Lott

Hi Stephen, To keep your account secure, you may be asked to complete a puzzle before logging in. This is a cybersecurity measure to prevent malicious software from accessing your account.

Solving the puzzle will help verify that you are a legitimate user.

If you are experiencing issues or find that you are having difficulties solving the puzzle, here are some tips you can try: https://help.thelott.com/hc/en-us/articles/29793100375577-Why-do-I-need-to-solve-a-puzzle-to-log-in

Rated 1 out of 5 stars

South Australia head office manager Le Anne

Let's start with hotel venues not willing to pay over 500 . Pathetic!
So I go all the way into city to collect. After half hour looking for carpatk paying for carpark asking for south Australian head office manager Le Anne because first lady was unhelpful. Get talked over laught at and told ow well ! Only do bank transfers.... not fkn good enough! You make millions hiw about you provide a fkn service

October 14, 2025
Unprompted review
The Lott logo

Reply from The Lott

Thank you for your feedback. We're continually seeking ways to enhance our services, and I will ensure your feedback is shared with the relevant teams.

Rated 5 out of 5 stars

Bet(ter) the devil you know

Makes the experience rather simple, especially joining local syndicates which return funds to the local merchants. Better than tipping your money into foreign owned sports betting, or worse yet, the awful unregulated online pokies. These abominations seduce many gamblers with free spin offers & other fleecing methods that encourage regular spend but give zero back to the community

October 3, 2025
Unprompted review
The Lott logo

Reply from The Lott

Thanks, Matt — we really appreciate the positive feedback and will make sure it’s shared with the relevant teams.

Rated 1 out of 5 stars

Rules must be clearly mentioned

Rules must be clearly mentioned in thelott website regarding self exclusions and account ban.
There is no info in the website about account ban if 3 self exclusions are opt in.
Have given them genuine reasons for the 3 self exclusions but they still blocked me.
My account got banned for this non existent rule in thelott and they claim the rule is in one of the pdf of victorian responsible gambling terms. Comeon Lott, the chances of winning jackpot are increasing and price too
Thelott must review their policies regarding the above and must clearly mention.
They blocked my account and permanently banned me from playing online.

September 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Purely a scam site

Purely a scam site
I mean look at last night's winning numbers. Powerball is rigged.
Have a look at what they show in the actual televised draw. Not much at until it's time to reveal the numbers

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been using the Lott app for some…

I’ve been using the Lott app for some time with no problems when out of the blue I got a login error which I didn’t make as I login with fingerprint verification. Several resets later and password and username changes all with the same result….login error. I’m annoyed that the blame is directed at myself when I’ve done nothing differently. So this is where we part company. Your app is 💩.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Useless Web Site

Its their WebSite!! It constantly shuts itself down after you are trying finalise a transaction. Time and time again.
After 3 or 4 times of going back and redoing your selections, you just give up. Usless!!! I hate having to give 1 star!

July 3, 2025
Unprompted review
The Lott logo

Reply from The Lott

Thanks for the feedback Byran. We will pass this onto the digital team.

Rated 2 out of 5 stars

The app isnt working properly while…

The app isnt working properly while selecting a ticket it wont show only says error try again later

May 22, 2025
Unprompted review
The Lott logo

Reply from The Lott

Hello Jim, please ensure your app is up to date and your aren't using a VPN as this can cause issues when trying to login.

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Rated 1 out of 5 stars

Set For Life Promotion in NSW

What's the point of running a $200,000 Set for Life Promotion if NO ONE wins it throughout the promotion period. It just feels like a case or instance of false advertising.

March 30, 2025
Unprompted review
The Lott logo

Reply from The Lott

Hello, thanks for reaching out. Research indicated that customers found an upfront payment appealing in conjunction with the existing Division 1 prize. We are trialing this promotion to measure success. This is the first promotion offered for Set for Life.

Rated 1 out of 5 stars

$2 Lucky Lotteries

the $2 Lucky Lotteries, the odds are supposed to be 1 in 23. Well, I've purchased over 240 numbers in a single draw and only won 2 free tickets. The Lott capped these tickets so people can only purchase 10 numbers at a time to make the odds more fair for players. It hasn't worked, the same people keep winning the major $100,000 prize. Something is off with this game.

February 24, 2025
Unprompted review

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