The Lott Reviews 

534
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

There is something very 'sus' about the constant price rises for entry into draws. Is it possible that all the warm and fuzzy chit-chat about how tightly regulated The Lott is, could be just a thin ve... See more

Company replied

Rated 1 out of 5 stars

So here we are on August 18th My accidental exclusion is still not resolved I am unable to log in at The Lott They won't call me as it's to hard to dial my number Short fingers I guess I wond... See more

Company replied

Rated 1 out of 5 stars

What a truly disgusting web site. It’s totally illogical and more frustration in life. Just simply wanted refresh my login details but they make it unbearable. Just going around in loops making me ang... See more

Company replied

Rated 1 out of 5 stars

The website used to be good, especially for checking lottery tickets but for some reason, whenever i try checking my ticket, it says "Pending, please wait while we calculate". When i go to my local ne... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


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1.5

Bad

TrustScore 1.5 out of 5

534 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

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1.5

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(534)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

The Australian Lottery is A SCAM...

I bought 2 tickets tonight for the 60 million Powerball...10.80 Lol is all I won.
A lousy $10.80 after spending $100 for 2 tickets. Now I've been Researching along time with the Australian lottery system..and what's caught my eye which I find it quite funny.... everytime in the one week when Ozlotto and powerball have big winnings...such as $20 million and more..it seems to go off only in 2 states that always win. Rather NSW or Victoria. Most of the time YOU'LL hear cairns or Queensland ect but only with the Thursday's powerball. In the other hand Tuesday Ozlotto will have guaranteed winner's from Victoria or nsw. Why i say this...cause it happened Again just this week. Tuesday I posted...my review regarding the Ozlotto $20 million..yep one winner from Victoria...now tonight's Powerball $60 million only one winner Nsw.
Hmmmm What A farkin scam our Australian lottery is ....... I've been reading review after review ect and Not One Good comment...but people saying the same thing....lottery is a scam.... It's Rigged. Hmmmm It's True guys...unless you live in NSW, Victoria or Parts of Queensland...you'll never Ever win. They choose their favorite winning states...and unfortunately that's not South Australia Adelaide where I live. Nonsece about the population...It's GOT NOTHING TO DO ON HOW MANY PLAY......It's the numbers....you have the right numbers you'll win. Yeahhh but not these day's. It's Rigged...It's a scam...and the Lottery department needs to be rather shut down or monitored.

I've been worked out the scamming side to it... Stop taking people's money...AND START SHARING THE WINNINGS IN ALL STATES...NOT JUST 3.

September 17, 2020
Unprompted review
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Rated 1 out of 5 stars

Don't trust these liars

Don't trust these liars when they advertise something, they will not fulfil their obligation. They advertised to load my account with some cash when I download their app and play within a week on the app. So I did and they first said I didn’t play at all and then when I provided the proof, they said it wasn’t on the app. They are real scum.

Now they are saying that they had sent me a direct message. Well I'm yet to see it.

No contact has been made, as expected. Apparently this business is highly regulated. We just don’t know by whom.

OK, they contacted me about a week ago and we discussed the problem. They said that the tranfer of the promised funds was being done as we spoke. And what happend? As it was expected - nothing.

September 1, 2020
Unprompted review
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Reply from The Lott

Hi Chris, we've sent you a direct message. Thanks

Rated 1 out of 5 stars

Set for life draw time supposedly 9pm…

Set for life draw time supposedly 9pm yet it was 10:45pm and still no results makes me think all lotto is rigged all I get is between 1 and 2 numbers on each line now they have decided to change the rules also the draws are not televised which they should be I will be spending my money elsewhere from now on

August 30, 2020
Unprompted review
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Reply from The Lott

Hi Simone. Thanks for taking the time to leave a review. Unfortunately every now and then we do experience some delays in posting the draw results, however I can guarantee you that our draws are all conducted under strict government regulation. Thanks!

Rated 2 out of 5 stars

Great service....once you get them to…

Great service....once you get them to pick up! Initially told it would be a five minute wait, turned into 18 minutes. My ticket was 2 years old so couldn't give me the numbers, only if there were any unnotified winners.

August 30, 2020
Unprompted review
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Reply from The Lott

Hi Lynn, thanks for taking the time to leave a review. We apologize for the longer than average wait time, in these uncertain times, as a result of some store closures, we are experiencing an increase in calls to our Customer Service teams and are trying our best to manage the numbers. Thanks!

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Rated 4 out of 5 stars

Normally 5 star but app won't work

I usually love this app as its so convenient esp in today's environment so I dont have to go out in public. But for the last 2 days I haven't been able to even open the app. As soon as I try it crashes.

August 20, 2020
Unprompted review
Rated 1 out of 5 stars

Who regulates this, really?

Started playing lotto 2 years ago and only played set for life, had a few *cough* wins of $9 or so but on the whole most times I was getting 3 numbers picked on average each game. They changed the system earlier this year and upped the price with the obvious marketing promise you'll now win big. Now on average I am lucky to get one number per game since the new format started - scam scam scam. Who regulates the lotteries really? reeks of greed and corruption, 'charge em more but offer em less opportunity'.

Received a reply from thelott but still didn't answer the question of why the frequency of numbers picked has suddenly become lower when your now paying more?

August 10, 2020
Unprompted review
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Reply from The Lott

Hi Gordon, as we pride ourselves on being "Australia's officially lottery" all of our lottery draws are highly regulated by government officials. You can read all about out multiple Set For Life winners, here: https://www.thelott.com/real-winners/category/setforlife

Rated 4 out of 5 stars

Good ap, with a recent minor problem

For the most part, this is a good ap. It's convenient, simple to use and does what you'd expect it to do.

I've taken a star off because it has recently stopped working through my home wifi. It continues to work fine over 4G. I can't for the life of me work out why this should suddenly be the case, but it is. I haven't changed anything, and everything else I have works fine over wifi as it has always done.

Otherwise, this is great option that saves having to go to a newsagent or log on to my home computer.

July 14, 2020
Unprompted review
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Reply from The Lott

Hi Kinoko, thanks so much for taking the time to leave a review. We have sent you a private message regarding the wifi issues. Thanks!

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Rated 1 out of 5 stars

Tried to buy tickets last night between…

Tried to buy tickets last night between 7 and 7.30, kept coming up with errors , wanted to add $50 to my account , had trouble with errors well I thought I did , eventually $50 showed up in my account , so I started to purchase tickets which errored as well , was getting so frustrated but kept trying , well I looked today I apparently deposited $150 into my account and bought several tickets I didn’t approve of the same tickets , I picked numbers and bought a quick pick, not happy as this was not my intention. To spend $130 on lotto and did not win a thing either , don’t use the app it’s CRAP and I did not approve all these tickets either

July 10, 2020
Unprompted review
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Reply from The Lott

Hi Angela, we have sent you a private message. Thanks!

Rated 1 out of 5 stars

I tried to buy a ticket in last night…

I tried to buy a ticket in last night $50mill and it kept coming up with ‘web session not found (#51025) error. Then I looked in my emails and I had bought two tickets. I still can’t get in to see if I won as the same error keeps coming up. This is not good enough and I will be reporting this.

July 9, 2020
Unprompted review
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Reply from The Lott

Hi Sarah, we have sent you a message to discuss this further. Thank you.

Rated 1 out of 5 stars

Don't bother with the site or App

I purchased a ticket for tonight's Powerball, my card was charged but I received no ticket or numbers. Customer service can not be reached as the site is so overworked every request times out.

July 9, 2020
Unprompted review
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Reply from The Lott

Hi Kevin, we have sent you a direct message. Thanks!

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Rated 1 out of 5 stars

Useless ..

Useless ... has my money in my account but wont let me login ... have been trying since morning so the site has been crashed for minimum 6 hours and shuts in 5 hours for a $50m draw ... cant even retrieve my numbers to go buy a physical ticket because guess what ... it wont let me log in to get them. USELESS.

July 7, 2020
Unprompted review
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Reply from The Lott

Hi Joni, we have sent you a message directly. Thanks!

Rated 1 out of 5 stars

Only in Queensland

Came over from Perth to work in Brisbane for 9 months and when covid-19 hit, decided to purchase tickets online. Set up the account, transferred money in and started buying tickets. A week later received message to say my account needed to be verified. Because my residential address is in Perth I was unable to verify, which means if I ever won anything from my online tickets I wouldn't receive any money. However I can buy a winning ticket in a shop and be able to collect winnings. What a stupid system. Turns out in Qld you can win online and get no payout, but win with paper ticket and actually collect winnings. WA Lottery West online system much better. Thank goodness I only transferred $50 and never won anything. I'd be really annoyed if I'd transferred a lot of money or won a large prize. The app shouldn't allow me to set up the account and transfer money before the required verification. Sometimes the saying isn't "only in America", sometimes it's "only in Queensland"

July 2, 2020
Unprompted review
Rated 1 out of 5 stars

Hi I have been trying to log in on the…

Hi I have been trying to log in on the app for 2 weeks and it keeps coming up ‘timed out’. This has never happened before. I rang the Lott and was told it is my internet ,,,, but everything else is working!!! I sent an email but so response! Can anyone help me?

May 23, 2020
Unprompted review
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Reply from The Lott

Hi Christine, we have sent you a message. Thanks!

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Rated 1 out of 5 stars

Houston we have a problem

I have been using this app with no issues until this past week I am getting Houston we have a problem message, I have deleted the app re installed phone off and on but no help.

May 16, 2020
Unprompted review
The Lott logo

Reply from The Lott

Hi Mark, we're sorry to hear that you are experiencing issues with the app. We have just sent you a message. Thanks!

Rated 5 out of 5 stars

I have been trying to login on the lott…

NOW FIXED!!!

I have been trying to login on the lott…

Following up from this response below:

How did they resolve the issue? I have always accessed the lott at home! I can login via my hotspot, but my home WIFI causes the login to time out?? This could cost me Millions in Winnings due to the inability to buy tickets!!! (or saving me millions by not buying them!) Anyone know why this seems to be a recent issue and a cure?

"I have been trying to login on the lott…
Update I called the Lott and the guy has put my request through to their it and it seems to work now (What was the issue?)

I have been trying to login on the lott site for a week. I bought tickets last Saturday and ever since then it's not working. I have sent multiple emails and calls and no response. My login and password is correct."

Since this post I have contacted my ISP (Internet service provider) and THE LOTT also made contact with me. Technical Staff at Exetel advised that they would modify my IP Address (Normally static) and now have success. Not sure whether The Lott had blocked my IP address or not. Either way, Success, so I hope this may help others. Thank you to all who assisted and helped!

May 13, 2020
Unprompted review
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Reply from The Lott

Hi James, we have just sent you a message. Thanks!

Rated 3 out of 5 stars

When I d/L the app My winnings went…

When I d/L the app My winnings went into my account an it keeps telling me to verify it which I did with my voting address . That’s fine but now it wonts A Electricity Bill with my name an address on it. I travel an look after houses so I don’t have that type of bill all I have is a PO Box an it won’t accept it. What do I do to get or use my winnings???

May 13, 2020
Unprompted review
The Lott logo

Reply from The Lott

Hi there! We're sorry to hear that you are having some difficulty verifying your account, if you give our team a call on 131 868, they can happily assist you to finalise the process with other forms of identification. Thanks

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