The Lowe Group Reviews 116

I think Lowe are generally a well run company, in an industry known for ‘dodgy dealings’. However, my experience was very poor - and I have receipts of everything. Use this as a word of warning, everyone, if you require support from Lowe.

I’ve been a guardian at a property for 6 months (Telford Road), and have a high threshold for putting up with things I don’t like. I handed in my notice to leave today.

- my radiator doesn’t work, and I gave up asking for someone to fix it after 4 attempts. It’s been 6 months. My window has what look BB gun holes, so you can imagine how freezing it was during winter. Lowe did nothing to address this.
- 2 rooms on my floor have couples in them, something I was told would not happen (couples). Normally I wouldn’t care, but the noise after midnight is high, on a daily basis. Coupled with the fact there are 2 washing machines for 36+ people; it can be a stressful experience.
- you’re told you can create an identity in the living areas, but in reality, you’re not allowed (due to extremely inconsistent fire safety and building safety rules. WILDLY inconsistent)
- had no working sink in the kitchen for 3 weeks
- the worst black mould I’ve seen in a room I’ve lived in, there when I moved in. I believe this caused severe lung issues for a period of 2 weeks.
- Notting Hill carnival communication discrepancies

I don’t want to divulge everything, but if you’d like to know more (including mice), please reach out.

I’m a nutshell, the rooms in the building I’m in are very overpriced for the service and support you should receive, and far from promoting community living, Lowe are effectively landlords who aren’t bound by the same rules protecting tenants.

A variety of checks are necessary to become a guardian. The process however was extremely smooth and rapid. It was very easy to get through on the telephone with the opportunity to talk to human being. The property I am in is to a very good standard and extremely good value. Also what is reassuring is that all my fellow residents have been vetted via DBS so I can be sure to trust my neighbours. Everyone I have spoken to in the residence are conscientious and mature and in responsible jobs. I am a key worker needing an accommodation in London so therefore perfect for me

I've just moved into a LOWE guardianship and I'm loving it so far! It's a really friendly, creative space and the LOWE team have been great at welcoming us all in.

My experience with Lowe has been absolutely wonderful. The letting team was tremendously helpful, friendly and approachable. They really care about your experience of the viewing the property but also about how each individual might or might not be suitable for a particular space, which benefits both sides in the long run. I cannot thank enough everyone who guided me through that experience. Thank you , for your help, expertise you share and such a wonderful customer service .

I just started being a guardian with LOWE and so far everything is going very well. Good communication and fast processes.

I have been a Lowe guardian for 5 years and count myself lucky to have secured a fantastic living space in London. They have been terrific from day one - responsive & reactive.

Lowe make life affordable and offer freedom from being caught out. You are responsible and work together to build a community in the area it works. Would recommend living as a guardian in a LOWE property

It’s just a very basic accommodation facility ideally suitable for single occupancy with basic shared facilities within affordable budget

LOWE always seem to fix & address any issues within a reasonable time frame especially compared to private landlords.

I’m am neurodivergent and struggle with things like moving home and trying to sort out the logistics of finding and affordable and comfortable place to live. I’ve been with LOWE for a few years on and off, but recently I was supported so much by Taylor. She was able to help me find the right place and was hyper aware to my needs as someone who is autistic and responds poorly to stressful situations. She was always responsive to my messages - even outside office hours - when we were a week out with no place to go. Thank you, Taylor!

Taylor, Adam and Lindey are really pleasant LOWE workers. I've been with LOWE for the last 2.5 years, and it's a great guardianship company.

Tim, Poppy and the team were refreshingly straight forward and engaged to deal with. They were very interested in our property, its potential and its unique quirks. Lowe completed everything they said they would do, quickly, efficiently and thoroughly. They come with my full recommendation for any property owner looking to do something like this.

Lived with Lowe back in 2022, was an overall positive experience. Was moved in quickly and was easy to leave when I needed to move on. Couldn’t recommend enough

Fantastic service would highly recommend.

I was lucky to live as a licensee under Lowe; I stayed with them for two years.
I got a job in London, and I did not realise how difficult the housing situation was. Thankfully, I found Lowe, and I had a great experience with them. They usually resolved problems immediately.
There were some minor issues during my stay, but I can say Lowe is a reliable company. If I return to London, I would consider staying with Lowe again.

We have worked with The Lowe Group for the past number of years and have always found their team to be professional, responsive and efficient. Their attention to detail makes our job as a contractor much easier and working together, contributes to the success of the relationship. We would have no hesitation recommending The Lowe Group to anyone that requires property management services.

We work closely with Lowe Guardians at many of their properties on an ongoing basis and find them helpful, efficient and professional.

Great company for more affordable rent in London. I have rented now for over 5years with them in two different properties, and couldn't be happier. Properties come unfurnished, but it allows you to put your own stamp on them as long as your maintaining and upscaling them, any issues I've ever had they have a great reporting app, where most jobs are completed in a matter of days, they keep you updated on all works, great communication via email or telephone and super friendly staff. You get a sense if community as there are normally many more guardians in the buildings which allows you to create a safe space where you can engage and rely on eachother. I've always felt really safe and so far have had a great experience which has allowed me to be independent in a city where otherwise I would not have been able to, I have found my little haven 😊.
Special thanks to Teresa, who always has our best interest, keeps me updated on any outgoing jobs or issues I've had, keeps on top of pending issues, always seems to go above and beyond in her department, liasing with who she needs in order to resolve any issues, maintaining clear communication throughout. Thank you to Katie (inspections) who is very professional, respectful when entering properties and the space she is in, following all the steps to notify me when she is entering, or has done a check in the property, also very friendly. Also thank you to the rest of the team; Jerome, Lauren, Isaac and Grace, who I have liased with on my occasions, who always prioritise, and make a conscience effort to get things sorted professionally and in a timely manner. Many thanks, from a happy Lowe Guardian tenant. ✨️✨️✨️

"I feel very lucky to be a licensee with Lowe Group, residing in a well-maintained and cost-effective property. They truly prioritize their tenants' comfort, always striving to respond promptly to any maintenance issues or other concerns that arise. Their professionalism and efficiency make for a hassle-free living experience. Highly recommend!"

I've been a property guardian with Lowe for almost two years. My overall experience with them was positive: Whenever we had a maintenance issue, someone came to deal with it in a reasonable timeframe.
At some point, we had problems with some inconsiderate neighbours, we reported to Lowe. Based on my previous experience with landlords and other guardianships in London, I didn't expect much but, to my surprise, they dealt with this issue in a very professional and caring manner.
The lady dealing with the maintenance issues was always very responsive and helpful. I always got the impression that she actually wanted to help rather than just getting on with her work.
All in all, I'd recommend Lowe to anyone who understands what a property guardianship is and how it is different to a tenancy.