The Luxury Bath Company Reviews 154

Having purchased the Hockney shower tray, we could not be happier with the quality of the tray itself it is clearly a very high quality product.

Unfortunately, the matching waste cover is not fit for purpose, as it has not been machined correctly and does not fit the waste opening securely. The standard waste cover fits perfectly, but it does not match the tray in colour or texture, which defeats the purpose of paying extra for a matching item.

We notified the company of this issue on 20 January. After multiple follow-ups, a replacement was finally sent last week; however, this turned out to be another standard waste cover, not the colour matched version we paid for.

We are still awaiting a proper resolution, including a refund of the additional cost paid for the matching waste cover if this issue cannot be resolved.

It is a real shame, as the core products themselves appear to be of a very high standard, but the matching waste cover and the after sales handling of this issue have been disappointing.

Extremely happy with my sink vanity unit .
It is of high quality and the colour is beautiful
After looking at many bathroom companies I was looking for a vanity unit which had the storage I was looking for which most of them the storage is not adequate enough
I look forward for it being fitted in my new look bathroom

Called the store to enquire about the item we wanted and got such a helpful, friendly response! Then the item was delivered extremely well packaged, all in 1 piece, and ON TIME!! After recent experiences from other suppliers just these facts make the world of difference!

Excellent, easy service, both products are of high quality and are as shown. Delivery also needs a commendation as it was carried out with care and efficiency. Delighted customer, thank you, LBC.

I would definitely recommend the Luxury Bath Company. The staff were very professional and helpful and most of all easy to contact. My bathroom suite is very high end and looks amazing!!

The shower tray was installed on a contiboard floor and is as solid as a rock. Quite heavy at 67.5 kilos we used suction pumps to move the tray upstairs and again to put it in place (recommended) making it easy to get in its final position. The minor angle on the surface ensures that the water drains extremely well and the floor finish ensures sure footing even on a wet surface

Great Product and great customer service

A cool bath accessory with a unique design. I really like the way it looks 😁

The only thing you need to keep in mind is the thickness of the bathtub rim and its slope. Although my bathtub is within the stated thickness, the curve made it extremely difficult to attach the tray to the rim at the correct angle.
But everything is fine, I'm very happy with the purchase.

Some nice products, and when I spoke with the company pre-purchase the staff were very helpful (if not completely accurate.. I was asking about thickness of a basin). The delivery is very expensive compared to other similar retailers. The basin arrived with minor damage (not due to delivery). I emailed to raise this with a photo, but they wanted more photos with coins for scale and it all became too much hassle. I asked several times for some guidance about whether I could polish out the damage, but got no response.

Stone basin is lovely. Very high end feel. Very quick delivery, all arrived safe and well packaged.

Great custumer service from start to finish. I was bit picky in terms of the delivery but all has been orgenized in profesional manner.

Very happy with bath tray easy to fit and fast delivery

Second time I have used Luxury Bath Company to buy a stone resin shower tray. Once again first class service, excellent product delivered on the day promised and really well packaged. Shower tray is now fitted and looks superb. Highly recommend this company, service and products.

Quality that's very important and it shows

Poor customer service with regard returning faulty item

Ordered a £350 shower tray. Shower tray arrived and we kept it wrapped until we could get it fitted to avoid damaging.
When we eventually had it fitted, we found it damaged. We were only offered a 20% discount on a replacement despite the fact this had obviously been damaged in transit. Very disappointing. Will not buy again from this company

I looked everywhere for a suitable bath tray to fit my recently fitted free standing bath and could not find one suitable. I was about to give up and by chance I came across the Bailey bath tray shown in the catalogue. Although rather expensive the quality was exceptional and had concealed adjustments to fit most baths.
Very pleased with customer service and would not hesitate to use the Luxury Bathroom Company again.

Very satisfied customer.

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One

Fantastic customer service, found the information provided incredibly helpful and then a conversation with an incredibly knowledgable and helpful team member reassured me that this was the right company to purchase our stone bath through even without seeing it in person. Delivery was arranged on time and we couldn’t be happier with the quality!

I have had 2 requests to review but still dont have the products