The Luxury Bed Company Reviews 

1,008
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers are deeply impressed by the stunning design and the truly outstanding quality of the handcrafted beds. People frequently mention that the staff members are exceptionally helpful, professional, and friendly throughout the entire bed selection process. Consumers also appreciate the smooth delivery service, noting that orders often arrive on time and are assembled efficiently. However, some people mentioned experiencing very frustrating delivery delays and prolonged wait times without receiving clear tracking updates. A few reviewers were not happy with unexpected product faults and felt that customer support was unhelpful regarding repairs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing beds as gorgeous, comfortable, and... See more

Quality

People report positive experiences with quality, highlighting that the materials and craftsmanship exceed... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming from the moment they visit the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that arrivals are prompt,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we have had our bed delivered and installed, just wow wow wow it’s stunningly beautiful. Massive thanks to the 2 guys who delivered and installed it at 6:15am they were exceptional and so resp... See more

Company replied

Rated 5 out of 5 stars

Leanna was absolutely lovely and very helpful throughout the entire bed ordering process. As I had a non-UK size mattress, she worked with me to make sure everything was handled smoothly. I’m really... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury Bed Company We recently ordered two beds from The Luxury Bed Company — my mum and dad chose the King Size Sensatori X, and I ordered the Super King Se... See more

Company replied

Rated 5 out of 5 stars

We’ve had the best experience with TLBC. Starting with our first visit to the showroom where we were greeted by Callum who was very friendly and very knowledgeable, he talked us through the beds and t... See more


Company details

  1. Bed Shop

Information provided by various external sources

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,008)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve had the best experience with…

We’ve had the best experience with TLBC. Starting with our first visit to the showroom where we were greeted by Callum who was very friendly and very knowledgeable, he talked us through the beds and the options. Then right through to today when we built our new Sensatori hybrid - super king bed in cream Naples 😍😍 wow is all we can say!! Everything has been brilliant from start to finish, delivery was spot on, the bed was packaged so well and it’s just been a great experience from start to finish. Thank you! Jen x

December 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

5* experience

Excellent experience from start to finish. The service was outstanding with quick, responsive communication from the team. The bed itself is absolutely gorgeous, amazing quality and very comfortable , I am obsessed!! 100% recommended!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Just everything is amazing the quality…

Just everything is amazing the quality the material the design such a great experience ❤️❤️thanks again Theluxuruybedcompany for making my bedroom look amazing 🤩

December 18, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

You are most welcome and thank you so much for being an amazing customer and sharing your feedback😍

Rated 5 out of 5 stars

Absolutely exceptional experience from…

Absolutely exceptional experience from start to finish. I’m in love with my new bed. You can tell straight away that it’s high quality and built to last. The design is sooo nice and gives the bedroom a very luxury feel. Delivery was easy and the team were professional and careful when setting it up. I would highly recommend this company.

December 18, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

We are over the moon you are in love with your bed. Thank you so much for sharing your experience x

Advertisement
Rated 5 out of 5 stars

Exceptional service and high-quality craftsmanship

Leanna was absolutely lovely and very helpful throughout the entire bed ordering process. As I had a non-UK size mattress, she worked with me to make sure everything was handled smoothly. I’m really impressed with the quality of the bed. I’ll definitely be ordering my daughters beds from here and wouldn’t hesitate to recommend this company to others.
Thank you, Leanna.

November 3, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you very much for sharing your experience with us and your kind words. You were an absolute pleasure to work with 😁x

Rated 5 out of 5 stars

Great service and communication from…

Great service and communication from the day I placed my order to the delivery! Thank you The Luxury bed Company for the lush bed and awesome experience!

November 11, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much Hayfa🤍

Rated 5 out of 5 stars

They were very helpful on helping pick…

They were very helpful on helping pick the right bed and polite would recommend them to anyone the was what we wanted

December 5, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Hello Mark, was a pleasure helping you on the shop floor as always if you need anything let us know

Rated 5 out of 5 stars

I recently purchased a bed from The…

I recently purchased a bed from The Luxury Bed Company, and I couldn't be happier! From the moment I reached out, their team was incredibly responsive and helpful, guiding me through the options to find the perfect fit for my needs. Once my new bed arrived, I was absolutely amazed by how comfortable it is! It's like sleeping on a cloud—every night feels like a luxury getaway. The quality and craftsmanship are truly top-notch, making it a fantastic addition to my home.
I wholeheartedly recommend The Luxury Bed Company to anyone in search of a new bed. Their exceptional service and outstanding products have made this an unforgettable experience. Thank you for my amazing bed!

December 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The most high quality and unbelievable beds

Phil has made our experience so easy, I cannot even express how amazing the team are. Their communication is quick and reliable and they make you feel at ease straight away. Phil was so helpful with making sure we had made the right choice with our bed, with sizing and details and giving us his opinion on what would fit well.

We are over the moon with our new bed and I cannot stress how absolutely UNREAL it is!!!! The quality is insane. We bought our first bed from them years ago and they’ve just kept getting better and better!

Could not recommend them anymore in every aspect of the experience of buying a new bed! You will not regret it!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I recently recieved the Belagio bed…

I recently recieved the Belagio bed from The Luxury Bed Co. This bed is absolutely gorgeous. Love that it was custom designed to fit my room perfectly. The team is incredible to work with. They were one on one ,every step of the way. Designing my perfect Dream Bed. The quality of their furniture surpasses any bed I’ve ever owned . The assembly was super easy. Took under 30 minutes to set up. I would 100% recomend The Luxury bed company. So excited that they ship to the US !

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

From stat to finish the experience was…

From stat to finish the experience was incredible. Not only are they the nicest guys, but the service is amazing, the bed is incredible! This is my second bed with TLBC and I can safely say they are The best in the business!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with the Luxury Company…

My experience with The Luxury Company was phenomenal. Their customer service and communication were amazing from start to finish. The bed arrived perfectly wrapped with zero damage and was super easy to assemble. As a designer, I highly recommend them and will definitely send clients their way! ☺️

November 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I absolutely love my new luxurious bed

I absolutely love my new luxurious bed. Its so beautiful and I feel like a princess when I walk into my bedroom. The mattress is so comfortable. The setting is all that and more.
It give 5 start hotel vibes.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

My Dream Luxury bed

First of all I have to say this is the bed of my dreams! It is absolutely gorgeous, the quality of the bed is just amazing, and the mattress is like sleeping in a cloud! I would definitely recommend this gorgeous bed so anyone who is not only looking for a luxury bed but also amazing quality! Customer service is top of the line. Would definitely order from them again and again!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

The most gorgeous bespoke bed

Today we have had our bed delivered and installed, just wow wow wow it’s stunningly beautiful. Massive thanks to the 2 guys who delivered and installed it at 6:15am they were exceptional and so respectful to our home 🏠
I’m still in shock how gorgeous it is , genuinely the best company through our house renovations we have dealt with many thanks Danielle & Dean x

November 25, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much for your feedback to us all at The Luxury Bed Company and the delivery team. We are so happy to hear you love bed and we have had a positive impact on your renovation😍
Thanks, Leanna x

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury…

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury Bed Company

We recently ordered two beds from The Luxury Bed Company — my mum and dad chose the King Size Sensatori X, and I ordered the Super King Sensatori X for myself. Honestly… wow. Both beds are absolutely stunning. They look so grand, elegant and beautifully made, and the quality really does speak for itself.

A special mention has to go to Callum, who has been excellent throughout the whole process. His communication was clear, friendly and professional, and he made everything feel completely effortless from start to finish.

We’re over the moon with our purchases and couldn’t recommend The Luxury Bed Company enough. Gorgeous products, brilliant service, and a five-star experience all the

November 14, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Hello Vicki, Thank you so much for your review and kind words made my day, as always if you need anything you know where we are, have a lovely Christmas and new year - Thank you Callum

Advertisement
Rated 5 out of 5 stars

A BED FOR A QUEEN AND KING

I am in love with our new bed and ottoman. Delivery was perfect. The bed was so easy to Install and Omg the mattress feels so good to sleep on. Now as I walk in our master bedroom I feel like royalty. The space is so beautiful and I love it.

November 19, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much for your lovely review Forlisa! We are so pleased you love your new bed and mattress from us.

Thanks
Meg

Rated 5 out of 5 stars

The delivery was nice and smooth and…

The delivery was nice and smooth and the two men putting them together was absolutely great. Brilliant service, very polite, quick and knew what they was doing without any questions and would recommend.

November 4, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thanks for your review Bryony! We really appreciate your feedback.

Thanks
Meg x

Rated 5 out of 5 stars

The only place to get a bed if we are being honest…

I’ve had my bed from TLBC for a couple of years now and it still looks brand new!! Anyone that ever tells me they are looking for a new bed, I automatically send them here. Thank you so much to the lovely team too, communication is great and nothing is too much of an ask when you want to check something before ordering. Highly recommend!

November 4, 2025
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thanks for taking the time to leave us a review Tia, we are so pleased you love your bed.

Thanks
Meg x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look