I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
Company replied
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Review summary
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Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
Excellent Personal Service! I purchased the watch that I had been looking for at a good price, all was exactly as described and we were made to feel very welcome indeed by Cheryl at the Hatton Ga... See more
The Luxury Hut is a total pleasure to shop at , I had Raj looking after my particular purchase , his expertise was very valuable in helping me to make the right purchase & decisions. The confidence t... See more
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Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
805 reviews
Asks customers to review
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Replied to 66% of negative reviews
Typically replies within 1 week
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Purchasing a beautiful timepiece
The service was swift & professional with no complications. Would recommend anyone purchasing an expensive timepiece to chose a reputable company ie the Luxury Hut to purchase their watch. In addition to this I would definitely use them again in the near future.
July 23, 2026
Very happy with the overall service…
Very happy with the overall service from the team at the Luxury Hut⭐️⭐️⭐️⭐️⭐️
Would definitely recommend this retailer and purchase from these guys again.
Thankyou so much😇
July 21, 2026
5 Stars ⭐️⭐️⭐️⭐️⭐️
Excellent service form the start, best price around & very professional, I wouldn’t hesitate to buy from the luxury hut again. Thanks 👌
July 23, 2026
Increible experience
Increible experience! First time purchasing a watch for my fiancé and they made the process seamless and helped with all my queries and exhange process. Highly recommend!
July 22, 2026
Unprompted review
Great service and great value.
July 17, 2026
Spotted an 2018 unworn fully stickered…
Spotted an 2018 unworn fully stickered datejust concealed hidden clasp on The Luxury Hut website. A very sort after classic watch. Called the boss Nerya, he held it for me, even thou they were extremely busy taking orders and doing deals, marked it up as sold. Picked up the next day. I was left in the capable and knowledgeable hands of Jack. Nerya got Jack to do a waterproof resistance test there and then. Got a verified receipt of the test results. Jack sized me up one link at a time. Sorted out all the paperwork. Nerya also kindly gave me an extremely massive discount. Amazing professional service as ever. To the point where Nerya supervises everything is done correctly. Fantastic experience as ever. The team who was on were Nerya Jack and Raj…all good lads they lookafter you. I’ve always recommended them it’s a joy and experience buying from them. Also got the opportunity to try on some extremely expensive pieces. Can’t say enough about TLH..keep up the good work good reputation. Thank you also wore the watch on my holiday perfect happy ending.
July 9, 2026
Unprompted review
Very responsive and helpful
Very responsive and helpful. Watch wasn't suitable unfortunately but they were amazingly considerate and refund was immediate once Watch received back. Won't find a better Watch shop for service.
July 15, 2026
Unprompted review
Excellent seller
Easy communication, fast international shipping, beautiful piece. Highly recommend
July 14, 2026
Very friendly efficeint quick valuation…
Very friendly efficeint quick valuation and fair offer instant bank transfer no hassle all took less than 10mins
July 14, 2026
Unprompted review
Couldn’t recommend these gents more
Couldn’t recommend these gents more! Great dealer.
July 7, 2026
Unprompted review
Excellent advice
Excellent advice, guidance and customer service from sales staff. Very satisfied
July 7, 2026
Unprompted review
Highly Recommend, great service and communication
Great service during the purchase process and picking up in person was a fantastic experience, looked after by the team would highly recommend
July 7, 2026
Fantastic service
Fantastic service , I flown in from Spain and was a bit sceptical about selling , once in the building the service was professional , the watch was inspected and a good price offered money in my bank within seconds
July 3, 2026
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Really impressed. We would highly recommend The Luxury Hut.
June 25, 2026
Unprompted review
Fabulous
I had a great experience this morning with Nerya and Kara at The Luxury Hut. I made an appointment and called in to the store. I was welcomed and enjoyed a wonderful service experience from people that were genuinely keen to ensure that I was happy.
Thank you all, I hope to be back.
July 3, 2026
Unprompted review
They made my day!!
Nerya & Raj ( and the young lady) made my day by welcoming me to luxury hut.
The charismatic Nerya inspected my Rolex and quickly offered me a figure that was a lot more than a very reputable company’s had previously offered..Monies were deposited into my account straight away. Fabulous experience. highly recommended!!
July 3, 2026
Unprompted review
Very professional and responsive from…
Very professional and responsive from the first time I made contact. Quick to provide a solid estimate. On viting the Hatton Garden etsablishment they were agien very professional and very courtious. I'll be back.
June 29, 2026
Unprompted review
Had a great experience picking up a sub…
Had a great experience picking up a sub from them, fair prices, fair deals
Had a great time with Raj! Good guy and great vibes overall
July 1, 2026
Unprompted review
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