THE MASIE Reviews 

Saw a few reviews on here and was a bit skeptical about ordering truthfully. But not a single issue. Took a couple weeks delivery as expected but no issues at all. Very well packaged and easy to assemble the products.

Very disappointing experience.

We spent almost £1000 on an order for 2 desks and a vase that we urgently needed for working from home. After waiting several weeks, we received a completely incorrect order due to a mix-up.

The biggest issue has been the lack of communication. We sent multiple emails chasing updates on our original order and received little to no response. Collection of the incorrect items was also poorly handled and had to be rearranged.

What makes this even more frustrating is that the issue still isn't resolved - we are still waiting for our original order to even be shipped.

Mistakes happen, but the delays, inconvenience, and lack of communication throughout the process have made this a very frustrating experience.

Delivery took thrice the time, it was supposed to be at home, got cancelled 7 times, then pickup spot was changed 2 times. Would not recommend.

I have only received half of the order. Have contacted The Masie several times to ask them to look into why only one of two parcels (one item, split into to parcels) was sent and they have ignored me.

All perfect

First of all, the product I ordered (four chairs) arrived in perfect condition. They are beautiful and comfortable.
However, the company needs to improve its customer service and transparency regarding delivery.
I bought the chairs in April, knowing they were only supposed to be shipped at the beginning of May. In reality, they were only shipped about five days after the announced date. I received two tracking links, but the websites gave contradictory information about the delivery status. After several days without any progress or updates, one of the tracking websites stated that an error had occurred in the delivery process and that I needed to contact the sender.
Over the course of seven days, I sent two messages to The Masie but never received a reply or any update on my order. As a result I was left thinking that my order had been lost, despite already having paid the full price. You btw cannot call TheMasie, you have to send an Email.
The two parcels finally arrived, but on different dates, with no possibility of scheduling a delivery time. This was quite inconvenient, as I had to work from home on two separate days just to receive the parcels.

We ordered several products which arrived within short delay, without problems. The products ordered look as good as presented on the website, the quality is quite good. We will surely order again when we need it.

I like design, colors, quality and the price of their furniture!

Customer service is awful! I made a return request within minutes of placing the order. There is little to no communication from their team. The order was dispatched months later, which I asked to be intercepted. It’s been another month now and no further information, I’m without product and money spent! Requested multiple updates and no response.

Easy online order, delivered on time.
I contacted them for a tracking link issue and they reply very quickly with the link.
The product quality and design is beautiful.
Very happy with my overall experience and will order from them again.

I have contacted the customer service through the form on the website and via email asking for a receipt of my purchase but have received no reply at all. This is very disappointing, if I do not receive a receipt I might have to cancel my order though I really like the products

Waited over a month for a garden furniture order, only for an entirely different customer’s order to arrive instead.

The items delivered were massive pieces of furniture that we never ordered and now have to store while trying to get hold of customer service. Emails and contact attempts have so far gone unanswered.

Mistakes can happen, but the lack of communication afterwards is extremely frustrating, especially considering the size and value of the items involved.

Currently waiting for:
• Collection of the incorrect furniture
• Delivery of the actual order placed over a month ago
• Any meaningful response from customer service

One of the worst furniture companies I have ever dealt with. Ordered a chair in December which arrived in February broken. It took them two months to respond regarding an exchange, and we had to sent the broken chair back to Spain. The replacement finally arrived in late May, broken again. They have just sent me the same broken chair back. Worst customer service and quality I have ever encountered. Avoid at all costs.

There is a part on the product missing so we have been unable to secure it properly which is extremely disappointing. I have taken pictures but there is nowhere to report it

Big fan of The Masie! Quite edgy and different articles, designs are very nice. A bit pricey but very worth it on discounts. Deliveries may take some time but that is very transparent from the get go.

Super quality, delivery came slightly later but not much. Great delivery service. No complaints.

I ordered a desk. The wrong item was delivered. Fortunately the box had been torn in transit so I realised it was wrong and the delivery driver took it straight back. I sent 2 messages via the website, neither was responded to. Eventually had to challenge the payment through my credit card company. The Masie are refusing to refund until they get the wrong item that they delivered returned by their own delivery company. This despite me sending photos of the wrong item and contacting them the day delivery was attempted. About 5 weeks after the wrong delivery still waiting for a refund. I appreciate errors are made but not responding to messages via the website and refusing to refund even though the delivery company took the item away is very frustrating.

worst company ever, impossible to reach anyone. we paid for 2 benches that we never received or received 2 months later. horrible experience.

I’ve ordered some chairs at 12.05.2026. My order number is SC17374985. The rest of the story is a bit odd.

Although I’ve received an email at 15.05.2006 from shipment company regarding the shipment the status of the delivery has been getting postponed everyday since then and it says I should contact Masie for that. So did I but so far I haven’t heard from that. Considered the foreseen delivery date promised on the day of purchase, the delivery is already overdue.

I read people writing here and receive at least an answer from Masie although it seems like a generic answer I hope this review can catch their attention.

So far I’m not happy with customer service and with their delivery tracking services.

Hello, The table had many issues. Customer service is not responding since weeks. On Instagram they told me to text again. Please answer ...