THE MASIE Reviews 

It was shortly resolved after the review, but still the lack of a clear communication is a bit disappointing.

We've ordered 1 lamp and 2 shelfs on the 6th of March with reservation. While it was written that lamp will be in stock on the 16th of March and shelfs will be in stock on the 21th of April, we still haven't received any info from the company. Already sent 2 e-mails and 2 messages through their contact form on the website, but nothing from them. Right now it's written that the lamp will be in stock only in August, which seems crazy, as we ordered it in the beginning of March thinking that it'll be reserved and sent with shelves as soon as they are available.

It seems crazy that we need to wait 3 more months because they haven't reserved a lamp, while they should have done it.

I didn’t receive my package

Didn’t get my oder, send 2 Mail in 2 weeks no responds! After three week of waiting the said i will get refund in between 10-15 days. That was at beging of April and still didn’t refunded me.
Very disappointed of their costumer service.

late replies but item received

We bought a marble table and then we realized that one side of the table is not completely flat, and as a consequence the plates are making a noise while eating. It is subtle, not easy to realize, in fact at the beginning we thought the plates were not flat. But then we realized that on some other side of the table the plates are not making that noise, therefore it's the table to have problems. We asked for a refund or damage repair, but they claimed that since we notified after two weeks we don't have any right. I understand this is the policy, but it is just bad customer service. You should understand the context: it was not easy to realize the problem and we eventually got a damaged product, but the company doesn't care.

Extremely disappointed with the lack of communication. I placed a €300 order in February and have received no updates since. Despite sending three follow-up emails, I’ve had zero response. For a purchase of this value, the total lack of customer service is unacceptable

Perfect delivery! Very beautiful furniture

Terrible experience!!
I placed an order in February, and it wasn’t delivered until April—without any communication to explain the delay. I sent six emails, all of which went unanswered.
When the order finally arrived, we discovered a large crack while unpacking. We left it in the original packaging, took photos, and contacted the company immediately. As the item arrived damaged, we expected a full refund.
Instead, they offered only a third of the price back—an absolute joke. When we declined, they stopped responding to our emails altogether.

Order: XYHHGQCBR

Delivery was not as per schedule but the product is excellent and very good value.

Fast delivery, good communication with the handling agency
I really like my new outdoor daybed. Almost nicer than expected
Good value for the money

At the beginning of February, I ordered two pieces of furniture that were originally supposed to be available by the end of that month. Since then, the estimated delivery date was repeatedly pushed back week after week until the end of March.

When I almost requested a refund, customer service assured me that the items would finally be shipped soon. After another delay, I eventually received a shipping confirmation — only to later see through the tracking link that the parcel had been damaged by the delivery company and that the delivery appeared to be cancelled.

On 16 April 2026, customer service informed me that they had spoken with the delivery company and that the damage was supposedly “minor,” meaning they could not guarantee that the furniture itself was undamaged. I was told the delivery company would contact me directly to arrange the next steps.

As of today, I still have not been contacted by the delivery company.

I contacted The Masie customer service again on 20 April 2026 and requested either a final delivery status or a full refund by 24 April 2026, otherwise I will have no choice but to escalate the matter through my credit card provider to recover my money.

The entire process — from ordering to customer service to delivery handling — has felt slow, disorganized, and highly unprofessional.

I have rarely been this disappointed with an online retailer. After more than two months of waiting, I no longer trust that I will receive these items in acceptable condition, and at this point I simply want my money back.

Référence OORIKARPK

Very disappointed with my experience.

I received incorrect products: a table and four chairs that do not match my order, and the desk I ordered is missing.

Customer service has been slow and inefficient. The refund process is taking an unreasonably long time, and as of today, I still have not received any refund.

I do not recommend this company.

Best decision ever! Was worth the wait.

Fácil de realizar a compra e com boa oferta.

Still not delivered - tracking doesn’t work and no telephone number to call for help!

I'm not one for usually leaving a review, however after ordering my tables, i'd read some concerning reviews for The Masie which made me nervous, but feel they deserved an honest one from me.

I ordered two Clery Rectangular Curved Glass and Wood Side Table end of feb'26. The company made it clear there would be delayed shipping at time of ordering. I received a confirmation of order by email and was informed they will send a confirmation of shipping once tables are in stock. This did happen many weeks later as expected whilst hearing nothing from them in between.

I was given a tracking number i could follow that was a bit vague regarding date of delivery, but told me enough to know they were on their way. Out of the blue, mid April they arrived. The whole process from ordering to delivery was 7 weeks in total and as i said, i'd been warned of a long delivery time. They were packaged extremely well and securely. I felt nervous for transportation issues due to being glass, but both tables are stunning. The quality is outstanding and 100% worth waiting for. I can honestly say i am thrilled and wouldn't hesitate purchasing from The Masie again. Thank you.

We love the products from the Masie, but this time received a chair with a big stain and Write to customer support and never heard back :/

I love the service, the way my furniture was packaged for delivery, and how beautiful the items were upon arrival. I will continue to order The Masie. I'm excited how unique the pieces are, perfectly curated for my home.