THE MASIE Reviews 

Customer Service is a catastrophe. Items were not delivered, the delivery company just signed on my behalf, no idea where the item is. When turning to customer service they just sent me the proof of delivery with the wrong signature. Although I provided my ID signature nobody acted....when I opended a case in paypal I was told that communication now solely can happen via paypal as I have to chose between communicating with customer service or via paypal, both is not possible (maybe some badly programmed AI behind?) still hope to get my items as the masie really sells nice stuff....but would never order again

Brilliant experience.
The product is well made, high quality materials used, well packaged and arrived in perfect shape. It’s better than I expected as I had only seen it in a magazine. I love it and would thoroughly recommend.
Heavy Smoked glass coffee table with retro looks.

I purchased 4 chairs from The Masie. The chairs had wooden seats and backs. One chair was warped and I had to sit on the seat to apply enough weight to screw it together. Another seat had laminate lifting. I wrote to The Masie Customer Service via email to let them know. I never received a reply.

The packing and quality of the chairs are great, just what we wanted. Expect to wait a few weeks for delivery.

Good looking and good quality

The chairs are amazing! Only problem is, they dont give certain delivery time. You need to stay at home for couple of days. But totally worth the money and waiting!

Fast reliable delivery. Good quality sofa. As expexted from pictures.

Ordered an amazing dining table - got a little nervous at first as the communications can be limited, and was being transported from Valencia, however trusted the process, and all arrived perfectly, no issues and a great piece of furniture.

It’s been months after my purchase but it is perfect! I bought a chair for my home office. So pretty and comfortable. Really happy!

I ordered a coffee table on February 5, 2026, but it still hasn't been delivered. Initially, it said delivery was on March 11th, then March 22nd. Most recently, it says shipping on April 5th, and it still says it's out of stock. I can neither cancel my order nor get a proper response from customer service. It's an utterly disastrous experience.

My item did arrive on time, but like others was given no notice by the courier, but themasie did deliver within the specified 10 days. It seems the issue is with the courier used because the product purchased looks fantastic and at an attractive price. If themasie can keep customers informed better about delivery times, arrivals their proposition would be very worthy.

The Masie looked amazing on paper. We went through great difficulty to purchase a few items although The Masie does not deliver in our country. While one of the items arrived in time and in good condition, the other (a small table) arrived one month late and incomplete - without the main (glass) part. It was clearly a mistake from the company since the 120cm long glass could not not have fit in a 60cm long package... We kindly asked for the missing part to be delivered. The company never apologize and still to this day (more than 3 months after our initial purchase) we are yet to receive the glass (and to have a functional table in our living room...). Disappointment does not even cover what we feel about this company which got us really excited at first. We would have been good customers if it wasn't for this terrible first experience.

My experience with The Masie UK has been absolutely appalling. I placed an order for a table, paid in full, and was expecting delivery after an already long 6-week wait.

Dispatch was confirmed on 18/02 with expected delivery in 7/10 days but instead of a delivery, I received an email stating the package was returned to their facilities, with no delivery attempt made to my address. This was immediately followed by a strange and deeply concerning communication: an attached email confirming a consumer claim had been registered for my order, a claim I never made.

Since these initial emails, which date back two weeks, I have sent multiple follow-up messages asking for clarification on these critical and unanswered points:

1. Why was a claim registered for my order? This is concerning as the email frames as if I had registered the claim myself.

2. Why was the package returned if no delivery was attempted?

3. What is the current, exact status and location of the table?

4. What would be guaranteed lead times for a new shipment?

Not a single one of these questions has been answered. Their only responses have been generic messages urging me to choose a solution (new shipment, refund, or voucher), completely ignoring the context of the situation and the fact that I have a paid-for product stuck in limbo. This indicates a complete breakdown of their customer service process.

If you value your time and want a guarantee that you will receive the product you paid for, I strongly advise you to shop elsewhere.

service top qualité

Lovely products but the ordering process and customer service department are fairly terrible!! A table top finish wasn't available and I was only notified of this once I chased them as I hadn't received the order. I've then had some coffee tables go missing, and I was told off for emailing them more than once as their email response time is 3-5 business days!

Worth placing an order if you're willing for items to go missing, or take over a month to arrive - no haste with this company.

In this entire world to all of the people out there. STAY AWAY FROM THIS TERRIBLE ONLINE SITE! they are the biggest scammers of all time and the quality is absolutely shockingly bad!

Here is my order! : RPJERKQXI
It wont change anything anyways because you will not help us!!!!!!!!!!!!!

Ordered 2 bedside tables a month ago, haven’t had any updates on delivery yet even though expected shipping was a week ago. Reached out a month ago and still no response. DO NOT FALL FOR IT!!

UPDATE: the bedside tables arrived and are gorgeous. Customer experience 1/5, product 5/5 (amazing for the price) -> 3/5 overall.

Also, at least they respond on trustpilot, thank you.

Order code: HXSWQMOEF

With all the negative on the reviews… I want to say that my order was within the 7-10 days… the furniture was good protected and handle with care. Im really happy. Thank you!

The company sent the product in two different shipping, got one, never received the second and the company isn't responding to my email asking where are the second package and when will I receive it.
Maybe I got unlucky but the sav is the worst i've experienced lately