The Master Craftsman Reviews 

Joanthan was contracted to Wickes as the mastercraftsman and the whole experience was a nightmare. He quoted 4 weeks, took upfront payment so he could buy a van for his lad (total error on our behalf, no van ever bought) then stopped turning up. After 10 weeks we asked for a replacement fitter as we had holes in our wall, leaking plumbing, wrongly fitted electrics, a non-level floor that had been spaced incorrectly, holes in our ceiling and a non finished kitchen. He promises so much, pulls out sob stories as to why he can't turn up, makes up reasons for issues not being sorted (too wet, flat tire, family funeral, plasterers back, his back, just never ending) then takes your money and runs. It looks like he's deleted his old companies to hide reviews but i have them screenshotted if anyone would like them. Run and run fast, this man is a charlatan.

Had a complete new kitchen and utility done early this year. Then a warm roof done on the conservatory and new oak stairs fitted fitted in June. Very happy and no complaints or issues.

I am very happy with the bespoke wardrobe that Jonathan and his team installed in our new home. We were impressed with Jonathan's plans for a wardrobe to fit in the loft with a sloping roof. Jonathan involved us in the design and was happy to adjust his plans to meet our requirements. High quality materials have been used and all the drawers and doors smoothly. On the day of installation the team of men worked with great care. I was most impressed with their professionalism and attention to detail.

I wanted to take the time to say a huge thankyou to Jonathan and his highly professional, friendly and wonderful team whom came to do my kitchen for me in June. I had the design and kitchen itself from a different supplier, and Jonathan and the team came to install and carry out all the works.
I should firstly say it was a pleasure welcoming the team into my home - as a female who lives alone, it can be quite daunting having workmen come into your house but the team were highly professional, friendly and trustworthy.
My kitchen was installed over 6 days and the finish has been wonderful - Jonathan also kindly put up a splashback for me which I appreciate so much. I highly recommend the company to anyone having a kitchen or any works done - thank you again!!

Thrilled with my kitchen design, build and quality of care taken by Jonathan and his team during their work. Superb results with high quality products. Transformed my kitchen. I would highly recommend.

Very similar tale of woe, to the other reviews.

Ordered bespoke wardrobes in 2023 from - The Mastercraftman. Fully paid upfront before installation, this was not negotiable. Should have taken that as a red flag.

The installation was carried out over a couple of days, but the quality of workmanship was poor, certainly not what you expect from a craftsman, let alone a ‘Master Craftman’. The product installed is not to the standard promised.

Issues include poor fitting, large gaps, damage and chips to numerous panels, poor design (drops not adequate for shirts and jackets without being adapted), all reported immediately. They acknowledge that the quality and drops were not acceptable and agreed to rectify. Agreed to replace panels and then subsequently tried various bodge repairs, which failed. A year later, despite regular chasing, this rectification work is still outstanding. They frequently ignores telephone calls, text messages and emails.

Every excuse under the sun has been given by them.

When they did turn up to do the rectification work they either came empty handed or with the wrong materials, or tried to get away with doing a bodged repair which only partially conceals the damage.

Given up, asked for full refund or a partial refund so we can pay a Craftsman to rectify the poor workmanship, however, this was ignored and then refused. Still considering taking legal action, but suspect the company will just be closed down and another new company setup, don’t want to throw good money after bad.

In the meantime they appear to have set-up at least one other company - ‘Chelsey Rose’, also owned by same individual, doing similar work, so expect that the same issues will occur again and again.

Quality poor, customer service non existent, and it was not cheap. The quality would have been better from IKEA.

Worst Craftman we’ve used. Avoid The Mastercraftman and other companies run by the same individuals.

The Master Craftsman worked on a summer house for us and let us down in the final stages. Similar story to the other review, promised us continually that he would be back to complete the outstanding work. He continually stated how much we cold "TRUST HIM" but found out to our detriment that he was NOT to be trusted.
He made so many excuses as to why he couldn't get back to finish the job that in the end I had to just give up and get the outstanding work completed with other companies.
My advice is AVOID completely or be prepared to be taken for a ride and months of disappointment's.