Choosing the matress toppers was made easier using the 'by need' filter, we were specifically in need of a cooling type. The pillows were BOGOF which was an unexpected bonus and really helpful. Delive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially, I thought I had wasted yet more money on another mattress topper as my sacrum/hip area was uncomfortable. Nick, the founder, sent a message asking how it was working out, I relayed my conce... See more
Company replied
Excellent and honest advice given to me before I placed my order. I spoke to Myles at company HQ & discussed my specific requirements (small double sofa bed). He advised me that the mattress topper co... See more
Company replied
I came across The Mattress Topper Company on a search. A couple of other sellers popped up and I looked at each website. TMC not only offered the best deal, the website was straightforward a... See more
Company replied
Company details
Written by the company
The Mattress Topper Company is the UK's number one mattress topper specialist. We don’t just sell toppers, we design and develop them too. We are excited about the latest trend in better sleep, with mattress toppers quickly becoming the ‘go-to’ solution for upgrading comfort and improving sleep. Our team has over 100 years of combined experience in the sleep and comfort industry, so if anyone knows how to build great comfort at low prices, it’s us. We also source the best toppers from some of the best sleep brands around the world. Every topper in our collection is there for a reason, we don’t just list hundreds and hundreds of look-alike products making it almost impossible for you to shop. All our toppers are aimed at giving the best possible value for money and we don’t believe you can find better toppers for less anywhere. That’s why we give you our lowest price promise. That's right, we promise to have the lowest price on every topper we sell, and in the unlikely event you find the same topper anywhere else for less, we will simply refund the difference. We have thousands of toppers in stock for fast delivery, so when you want more comfort you can get it quick...!
Contact info
4.6
Excellent
397 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very good company with good products
Very good company with good products. I especially liked the way the website clearly outlined the strengths of each product allowing the customer to make an informed decision. The mattress topper we purchased has definitely made a difference to our sleep in a positive way. Very efficient service although the packaging was damaged and wet when it arrived. Thankfully it is so well packed (and vacuumed sealed) it did not damage the core product.
November 28, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you for your detailed feedback, Mark!
We’re thrilled to hear your new mattress topper is making a positive difference to your sleep. We appreciate your patience regarding the packaging and are glad the product arrived safely.
Happy Sleeping, The Mattress Topper Company 😊
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After a bad night sleep
After a bad nights sleep, I looked online and the mattress topper company popped up, really good price with an easy to use website!
November 27, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Kim,
We’re so glad you found us and that our website made ordering easy! We hope your new topper gives you many nights of better sleep.
Happy Sleeping,
The Mattress Topper Company 😊
Mattress topper Website was easy to negotiate which is…
Website was easy to negotiate which is good these days. Just hope product is just as good.
November 24, 2025
Unprompted review
Reply from The Mattress Topper Company
Thanks for taking the time to leave a review, we’re really glad to hear you found the website easy to navigate. We’re confident you’ll love the comfort of your new topper once it arrives. Wishing you many great nights’ sleep ahead.
Happy Sleeping,
The Mattress Topper Company 😊
Reply from The Mattress Topper Company
Thank you for sharing your feedback, Roger. We’re delighted to hear you found everything easy and got a great deal with us. We hope you enjoy an even more comfortable night’s sleep very soon.
Happy Sleeping,
The Mattress Topper Company 😊
Good clear site
Good clear site. Good to see you have PayPal also, for extra security.
November 23, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you Gail, we’re so pleased to hear you found our site clear and easy to use.
It’s great to know that having PayPal available gives you that extra peace of mind.
We hope you love your new purchase.
Happy Sleeping,
The Mattress Topper Company 😊
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Good description of products
November 22, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you for the lovely review, we're so glad you found our product descriptions helpful.
We work hard to make sure everything is clear and informative.
We hope your new topper brings you plenty of comfort.
Happy Sleeping, The Mattress Topper Company 😊
Effortless shopping
Effortless shopping
The website was clear and easy to understand even for me, a 76 year old.
November 20, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you so much for your lovely feedback David, we’re delighted to hear you found our website clear and easy to navigate.
It’s wonderful to know the shopping experience felt effortless for you.
We hope you enjoy every moment of comfort from your new topper.
Happy Sleeping,
The Mattress Topper Company 😊
Reply from The Mattress Topper Company
Thank you for your feedback! We’re glad you found our website easy to navigate and enjoyed the visuals.
Happy Sleeping,
The Mattress Topper Company 😊
Easy to navigate
November 6, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Dion,
Thanks for your feedback! We’re glad to hear you found our website easy to navigate.
Happy sleeping 💤
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Quality bedding bundle!
Simple online browsing & purchasing procedure. Obliged to arrange delivery to a relative in the 'Borders, to avoid the punitive/rip-off £25 surcharge to near Inverness!?
As yet, unable to comment on the product.
November 5, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Gordon,
Thank you for your feedback and for choosing us for your bedding bundle.
We’re glad you found the browsing and purchasing process straightforward. Regarding delivery to the Borders, our courier applies a small additional charge for more remote postcodes, which is set by them.
We hope you enjoy your bedding bundle once it arrives and look forward to hearing your thoughts.
Best regards,
The Mattress Topper Company 😊
Good website
Easy to find just what we wanted and the picture clearly described the product
November 4, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Susan,
Thanks for your feedback! We're glad you found exactly what you were looking for and that the product images were clear and helpful.
Happy Sleeping 💤
It was easy to navigate
It was easy to navigate, easy to find what I wanted, and had plenty of information.
November 4, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Don,
Thanks for the lovely feedback! We're so pleased to hear you found the website easy to use and full of helpful information.
We hope your new topper helps you sleep better than ever.
Happy Sleeping,
The Mattress Topper Company 😊
Such an easy to use website
Such an easy to use website, literally took me 2 minutes to place my order.
November 3, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Julie,
Thank you for your kind words! We're so glad to hear you found our website quick and easy to use - that’s exactly what we aim for.
We hope you love your new topper once it arrives.
Happy Sleeping,
The Mattress Topper Company 😊
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Easy to navigate with discount offers…
Easy to navigate with discount offers well highlighted - Shows helpful customer reviews of each product
November 2, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Stewart,
Thanks for your review! We’re glad you found the website easy to navigate and that the discount offers and customer reviews were helpful.
Happy Sleeping,
The Mattress Topper Company 😊
I placed an order on 23rd October the…
I placed an order on 23rd October the pain relief bundle with mattress topper £197.99, I have received no further communication, I have emailed on 3 separate occasions and have tried to communicate via telephone several times. The tracking shows as in progress and no further details, I have now purchased a mattress and additional orthopaedic topper, to say I’m annoyed is In understatement. I have notified my bank and raised a chargeback, which can take up 40 days. Customer service is appalling, transparency is non existent and judging by other reviews the products are terrible, I have advanced osteoporosis, this was purchased as an aid to help me function after sleeping which enables me to function on a human level! This company is abhorrent!
October 24, 2025
Unprompted review
Reply from The Mattress Topper Company
Hi Kirsty,
We’re very sorry to hear about your frustration and understand how important your order is given your situation.
I can also see that the email you’ve been contacting is a noreply address, so unfortunately our team wouldn’t have seen these messages. As stated in your confirmation email, your order is being processed and the lead time we provide is in working days, which excludes weekends. According to this, your order should be delivered today.
For any urgent questions or updates, our customer service team is available Monday to Friday, 9am–5pm, by phone on 0333 577 0411 or via email at howcanihelp@themattresstoppercompany.com.
We appreciate your patience and hope your order arrives as expected.
Kind regards,
The Mattress Topper Company
Honest advice given before purchase
Excellent and honest advice given to me before I placed my order. I spoke to Myles at company HQ & discussed my specific requirements (small double sofa bed). He advised me that the mattress topper could not be “re-rolled” so I’d probably need to consider my options. He also reminded me that I could return after trying if it wasn’t suitable. I did decide to order and keep my sofa bed down (lounge used as bed sitting room). What a difference this topper has made ! It’s transformed the sofa bed, feels like a proper bed now. We use the firm side which provides the perfect support for the user’s back and has made such a positive difference to the quality of his sleep. Best buy ever. The free pillow is fantastic too, so supportive.
October 5, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you, Heather! We’re delighted to hear that Myles was able to give you helpful advice and that your sofa bed topper has made such a big difference. It’s fantastic that you’re enjoying the firm support and that the free pillow is a hit too!
Happy Sleeping, The Mattress Topper Company 😊
I would have liked to manage selecting…
I would have liked to manage selecting a delivery day.
I now have to wait to hear from the delivery company to arrange delivery.
October 26, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you for your feedback, Carole. We’re sorry you weren’t able to select a specific delivery day at checkout and understand that waiting to hear from the courier can be inconvenient.
We’ll pass your comments on to help improve the experience in the future.
Happy sleeping 💤
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Want a goodnights sleep 😴
I have ordered from this company before. It is easy rhey are quick to respond and deliver the products are excellent and good prices.
October 24, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you, Amanda! We’re so pleased you’ve had another positive experience and hope your new pillows help you enjoy many more restful nights.
Happy sleeping 💤
Reply from The Mattress Topper Company
Thank you, Kathleen! We’re thrilled you found our team helpful and hope you love your topper when it arrives.
Happy Sleeping, The Mattress Topper Company 😊
Easy to use site
Easy to use site. Great information to make an informed decision. Prices are reasonable. Hopefully the product will live up to the expectations.
October 20, 2025
Unprompted review
Reply from The Mattress Topper Company
Thank you, Robin! We’re so pleased to hear you found our site easy to use and helpful for making your choice. We hope your new topper lives up to your expectations and gives you a great night’s sleep.
Happy Sleeping, The Mattress Topper Company 😊
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