The Medicare Family Reviews 

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow up emails with useful information after our discussion - just like they said they would. They answered all of my questions - even the ones I asked numerous times🤣- patiently and were very professional.

Preparing my journey into Medicare and supplements I reached out to The Medicare Family.. Love all of Sylvia’s Facebook posts, so informative AND those HATS 💝
I received a prompt call from Mike Locke and was very impressed by his professionalism and knowledge.
All of my questions were answered and he provided contact information for future needs.
Absolutely NO regrets.
Great Service 👍🏼

Casey was informative, thorough and made the entire process painless. He removed the stress involved and it is greatly appreciated!

Casey was very knowledgeable and helped me with everything I needed to know about Medicare.

Alicia called exactly on time, was very easy to talk to and had the answer to all my questions. Highly recommend!

The Medicare Family had agents who set clients up with a plan that meets their specific needs. The agents search plans and give multiple options for supplement plans, dental, eye, and Part D. I like that they review coverage every year. Also, the service costs $0.00; it is free. Did I mention it is free? They also do not promote one insurance company over another, which I found refreshing.

Talking with a real person to assist with my questions makes all the difference. Medicare family was quick to answer my call. Emily was very knowledgeable, answered all my questions, and provided the requested information. Thank you for your excellent customer service!!
Cindy O.

Very down to earth and patient, lovely people to deal with and talk to and takes their time talking to you about your issues!

I spoke with Emily about if I would need to sign up for Medicare at age 65.
She was very helpful and professional and gave me great advice.
She made a confusing process very easy.
Thanks Emily .

I moved from Florida to PA and needed to change my insurance. Emily has been very helpful in this process.

Every time I call The Medicare Family team with questions, they have been exceptionally helpful. This was the case today. Emily was professional and personable, overall another wonderful experience.

Medicare Family did a fantastic job explaining and setting me up with my Supplement premium Jon Pumphrey was very informative and helpful throughout the process very nice to work with!

All employees are very knowledgeable and helpful. Best experience !! I will recommend to all friends and relatives that are getting ready to retire. Thank you so much.

Straight up and honest didn't waste my time answers all my questions based on my situation gave me the information I was looking for great company. I wanted to correct my earlier statement due to issues with my phone.

Spoke with Mike Locke with The Medicare Family. I went in with questions and concerns. Mike was able to answer all and assisted me in feeling more confident in that knowledge. Mike also made himself available if I had any additional questions in the future. I don’t feel quite alone in navigating this part of retirement. Thank you!

I needed assistance in navigating through the Medicare supplement maze, and Liz Trevino helped us tremendously. She is knowledgeable and easy to talk to. There was no pressure just guidance. I wholeheartedly recommend her.

The agent, Casey Sullivan, was so nice to work with. He was very patient and informative in explaining coverages, effective dates, and premiums. Casey was very professional and knowledgeable and was able to answer all of my questions.

Consulted with Mike Locke on 04/21/2026 -

Mike was personable, knowledgeable and articulated clear guidance, regarding -
-Steps to defer Medicare Part B, (with valid Employer Group Health & Drug coverage).
-Information required and steps to enroll in Part B (when Employer coverage ends).
-Miscellaneous questions regarding IRMAA.

Both the time and attention The Medicare Family extended to my situation was genuinely appreciated and well received.

My experience with Janel at Medicare Family has been way beyond satisfying. I've never met someone so passionate about Medicare ins and outs. I am turning 65 in the fall, and she has been an absolute god-send to me. She's educated me, she's given such good wisdom, and I feel like we have a strong bond to help in the future. That is priceless! I highly recommend her!

Jon Pumphrey has been tremendously helpful with making Medicare simple and helping me choose what I need. Highly recommend Jon and the Medicare Family!!
Ana