The Medicare Family Reviews 

1,098
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness. The service provided is often described as smooth, stress-free, and remarkably easy to navigate, making complex processes understandable. Many people appreciate the responsive customer support, with agents readily available to answer questions and provide ongoing guidance. Reviewers frequently highlight the user-friendly experience, from scheduling appointments to understanding complex Medicare options. Many customers feel confident in their decisions, appreciating the personalized recommendations and the overall value of the free service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers report positive experiences with customer service, highlighting the helpfulness and knowledge of... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

User experience

Clients share positive opinions on user experience, highlighting that the process was smooth, stress-free,... See more

Customer communications

Customers had positive experiences with contact, expressing satisfaction with the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had nothing but the best experience switching my Medicare plan G with Nick Reifel. He was efficient, knowledgeable, answered all my questions and helped me to get the best possible premium.....he is v... See more

Rated 5 out of 5 stars

We had an excellent experience working with The Medicare Family while choosing a Medicare Supplement and Part D plan for my husband. I had already watched several of their videos on TikTok and You... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,098)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

My retirement was rather unexpected and…

My retirement was rather unexpected and i had to act fast to get things in place.Luz Clarita with The Medicare Family made my process very easy and pleasurable. I was up and running before I knew it and everything went off without a hitch.
Thank you Luz Clarita and The Medicare Family for a job well done!

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

so easy

Peggy was wonderful made it all simple and painless
she was very pleasant easy to talk to and very knowledgeable would recommend her to anyone

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Peggy W was great to deal with

Peggy W was great to deal with. She answered all my questions and brought up many options I would not have thought of myself. Honestly not sure how I would have navigated all the medicare options without her assistance. Still waiting on some snail mail things, but so far, all supplemental programs have showed up as described. Oh, and start with the book, it will help anyone getting ready to begin the process of signing up.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Aaron Landers made our visit easy and accurate.

Aaron Landers made our visit easy and accurate. He took care of things that were easy and legal for him to do and what he could not do, he sent useful links that made things easy on our side. Less than and hour, all of our time is important.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars for Alicia Williams.

We had a phone call today with Alicia Williams. My wife and I found her both personable and professional. We appreciated her attention to detail in giving us the most accurate information on how to move forward with our healthcare coverage. We look forward to following up with her in the near future. Thanks to The Medicare Family.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had been following Medicsre momma on…

I had been following Medicsre momma on social media for over 2 years. When zI was about to turn 65 I reached out and was enrolled in a supplemental plan that gave back $180. I was also issued a card that I could spend $ each month on items similar to FSA's rules. It was easy and seamless.

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I would like to thank The Medicare…

I would like to thank The Medicare Family for thier help in helping my wife and I through the process. Julia O"Conner was amazing and answered all our questions and guided us every step of the way. Thank you Julia.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Aaron Landers was very patient and…

Aaron Landers was very patient and informative. Signing up for Medicare should be simple, but it is not. He helped me make a decision I am comfortable with. I would recommend The Medicare Family and Aaron Landers in particular.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Peggy Wilhelm was very helpful

Peggy Wilhelm was very helpful. She walked me through several different Medicare supplements and we found one that works great in the area I live. She is knowledgable and assisted me in the best way. I recommend this company.

August 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Veteran plan to use nationwide

When I was looking for a ppo plan for part C on my medicare plan Julia O'Connor chose a plan I had been looking into. One of the biggest things was she found the one that had a great give back for part B and would fit my needs as a veteran.

GM

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Medicare Family

The Medicare family agent, Jonathan Wake was very helpful, proficient and professional.
He answered all my questions, let me know the terms of my policy, how to use it and set me up with the best policy I could obtain.
Thanking you for contacting me for this Medicare policy.
David Anglin

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Janel made my experience absolutely…

Janel made my experience absolutely wonderful. She explained everything, she was patient with all of my questions and extremely informative. I will recommend this company particularly Janel to anyone whose looking for assistance with Medicare Supplements

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful for my medicare agent

I am so grateful for my medicare agent, Peggy Willem! She was organized with all the information for me and knew what to ask, and explained things very clearly. I recommend everyone get a Medicare agent to lead you through the Medicare journey. Thank you, Peggy, for all your help!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Jon Wake with The Medicare Family…

Jon Wake with The Medicare Family responded to my inquiry on Medicare and supplemental insurance vs a Medicare advantage. Throughout many phone calls between the two of us, he spent many hours going over the different options and never got frustrated with me and my million questions and scenarios without complaint, and many calls back with answers. We finally came to a conclusion and within the day I was fully insured through a supplemental policy and prescription policy and a couple days later I have the cards in the mailbox. I appreciate all the helped me through this nerve racking decision.

March 2, 2026
Unprompted review

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