The Medicare Family Reviews 

1,098
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness. The service provided is often described as smooth, stress-free, and remarkably easy to navigate, making complex processes understandable. Many people appreciate the responsive customer support, with agents readily available to answer questions and provide ongoing guidance. Reviewers frequently highlight the user-friendly experience, from scheduling appointments to understanding complex Medicare options. Many customers feel confident in their decisions, appreciating the personalized recommendations and the overall value of the free service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers report positive experiences with customer service, highlighting the helpfulness and knowledge of... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

User experience

Clients share positive opinions on user experience, highlighting that the process was smooth, stress-free,... See more

Customer communications

Customers had positive experiences with contact, expressing satisfaction with the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had nothing but the best experience switching my Medicare plan G with Nick Reifel. He was efficient, knowledgeable, answered all my questions and helped me to get the best possible premium.....he is v... See more

Rated 5 out of 5 stars

We had an excellent experience working with The Medicare Family while choosing a Medicare Supplement and Part D plan for my husband. I had already watched several of their videos on TikTok and You... See more

Rated 5 out of 5 stars

I was very reluctant to go this route to get a new Medicare plan for 2026 since my plan was the one to cancel renewal for next year. I happened to get their agent Jordan Miller and I have to say, he... See more

Rated 5 out of 5 stars

So far I have been really impressed! Both Austin Hindes and Tim Smith were very helpful, patient, and very knowledgeable about all the ins and outs of signing up for Medicare plans. Both sent follow... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency

Written by the company

The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,098)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

Aaron was a huge help in getting me set…

Aaron was a huge help in getting me set up with my Medicare plans. Had knowledge of what I needed based on information I had given. Its nice to have a trustworthy company to go to for such complicated decisions. Will recommend to everyone.

February 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Experience

I spoke with Aaron Landers on three separate occasions regarding Medicare Supplements. He was friendly and easy to talk to. He did a great job educating me on the differences between Plan N and Plan G in our first discussion and laid out prices from different companies. He was very helpful and patient in answering my questions regarding the research I had done on the companies before finally committing to a plan.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a question on Credible Coverage

I had a question on Credible Coverage. Alicia made me feel like I was asking a good question. Assured me not the first time the question had been asked. Made me feel very good with her answer. Was very kind and told me I could call with any more questions.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Informative, genuine and professional! This is your family!

What an amazing experience I had with Peggy from The Medicare Family! I had been watching their TikTok videos(Sylvia) for the past three years, which helped me navigate all the deadlines, differences in plans, and dos and don'ts to keep me on track and out of the penalty box. Peggy was very friendly, professional, and patient throughout the process. She answered all my questions while breaking down Medicare in easy-to-understand steps, and all the differences in plans and costs. She focused on my unique needs and long-term coverage while keeping the costs manageable within my budget. The Medicare Family is available to me for all my questions and concerns, making me very confident and at ease. I can now retire and be worry-free. Amazing, easy, not pushy or rushed. I would highly recommend. Thank you all!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Made our initial foray into the world…

Made our initial foray into the world of Medicare options.The informational session was very informative and professional. Alicia Williams was very cordial and welcoming without creating any undue stress.Looking forward to seeing the options suggested by them.

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Turning 65 this year

Turning 65 this year. Janet from The Medicare Family was so very helpful with going over several plan options best suited for me. She communicated knowledgably, listened, answered my questions clearly, and made enrollment so very easy. To top it all off, she was a joy to work with. I sent her info to several of my high school friends that are likely turning 65 this year as well. Highly recommend.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Casey Sullivan was top notch and very knowledgeable along with 100% professional. Working with him was easy and flawless. Thank you Casey.

February 2, 2026
Unprompted review
Rated 2 out of 5 stars

Not much going on between the ears

The agent I spoke with just operated on checklist and didn't seem to do much thinking. He found the cheapest plans but couldn't offer much of an explanation about why they were cheaper. I was the one asking questions to uncover different options. I expected to deal with an expert rather than someone who could only provide very basic information. When I shared the information I found, he barely looked at it.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Liz was very professional and…

Liz was very professional and knowledgeable. She helped me get the coverage I needed based on what I could afford. She made the whole process easy and pleasant. Thank you so much.

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Navigating Medicare can be…

Navigating Medicare can be overwhelming, and I’m truly grateful for the guidance I received from Alicia Williams. She answered all of my questions clearly, was patient when I needed clarification, and remained kind and professional throughout the entire process. Her knowledge and thorough explanations made a complicated topic much easier to understand. I sincerely appreciate her expertise and look forward to working with her and Medicare Family to find the Medicare plan that best fits my needs. Thank you for the important work you do in helping so many of us navigate such unfamiliar territory.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith with The Medicare Family…

Janet Keith with The Medicare Family was outstanding. She deserves a 20 star review. Extremely knowledgeable and was very patient with all my questions. I’m so thankful and confident in Janet Keith and the Medicare Family.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Janet Keith was so kind and…

Janet Keith was so kind and understanding she walked me through Medicare and how it works and supplement plans and hooked me up with one that best fit me and my needs. Thanks you Janet you’re one of the best

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Jon Wake

Jon explained everything in terms I could understand and if he wasn't sure he quickly researched to make sure I was getting exactly what I needed. He was patient and kind through it all. Follow up emails were timely.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Medicare Family

I worked with Luz Clarita Trevino from The Medicare Family. She was awesome and helpful with all my questions.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Top notch company

Top notch company. They get the job done. Aaron Landers was professional and knowledgeable and a pleasure to work with. Highly recommend them.

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently had the opportunity to speak…

I recently had the opportunity to speak with Jordan Miller about medicare.He was very helpful and answered all my questions multiple times. Explained everything in detail so I understood.He made my experience so easy and simple.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Alicia Williams contacted me and…

Alicia Williams contacted me and answered and asked all the questions I had and was completely professional, courteous and very knowledgeable. I will definitely recommend this company because of her.
Thank you.

January 20, 2026
Unprompted review

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