ThemeGrill Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent support and very fast responses, highlighting the team's professionalism and helpfulness in resolving issues quickly. Many appreciate the staff's patience and understanding, even for those using free versions of their products. The service is frequently described as excellent, with people noting the efficiency and ease of their overall experience, especially with website deployment and customization. However, some customers also noted that response times could vary, and occasionally, it took several emails for their problems to be fully understood. A few other people also felt that their inquiries via live chat went unanswered after an initial reply.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Website

Clients share positive opinions on website, with many reviewers praising the ease of use and customization... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and helpful support they... See more

Service

Users describe positive interactions with service, highlighting excellent and fast customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With these guys a number of years now and I haven't been let down yet! FIVE STARS Resurrected this WordPress template package after at least ten years - my subscription still honored by themeg... See more

Rated 5 out of 5 stars

Samir and his team really helped us out of a difficult situation we faced with our theme. It’s the first time I’ve received such excellent support, even though we were only using the free version. I s... See more

Rated 5 out of 5 stars

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the pro... See more

Rated 5 out of 5 stars

Themegrill Themes allowed me to deploy a Wordpress site very quickly, with all the modern features that I needed and fully customise the result. The support team replied and helped me develop great ad... See more


Company details

  1. Web designer
  2. Software Company

Written by the company

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop. Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. Some of our popular products are ColorMag Magazine theme, Flash & Spacious multipurpose theme, ThemeGrill Demo Importer plugin. We provide quality products reinforced by a friendly support team. We currently have more than 20 free and premium WordPress classic and FSE themes. Each theme has lots of demo sites (more than 140 demos in total) that can be imported and get websites ready.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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1-star

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Rated 5 out of 5 stars

Outstanding support and reliable plugin

Ho avuto un'ottima esperienza con ThemeGrill. Il team di assistenza è stato eccellente: veloce, professionale e molto disponibile in ogni fase. Ha fornito risposte chiare e soluzioni efficaci, rendendo l'intero processo fluido e senza stress.

Il plugin User Registration Pro è molto ben costruito, affidabile e facile da usare. È chiaro che sia lo sviluppo che l'assistenza continua sono stati curati con grande attenzione. Tutto funziona come previsto e il plugin offre esattamente le funzionalità di cui avevo bisogno.

Nel complesso, sono estremamente soddisfatto sia del prodotto che dell'assistenza. Lo consiglio vivamente a chiunque cerchi un plugin solido e un team affidabile che lo supporti.

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing company

Amazing company, always very helpful, I would recommend this company and their products. I have been using Colormag for years, and it's perfect

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Absolutely Excellent and very fast support and responses. Samir was very helpful in all of his replies, he showed great patience and understanding when answering question. And helped me with all my questions. Great Guys

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and very fast answers

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the problem I was having was completely resolved. Very highly recommended. Thanks to all of the Team

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and fast action

Samir and his developer team acted fast when they were contacted. We had an issue with updating the theme to the latest version. We could not update without breaking the site. The developers quickly found the underlying error on our site.

October 28, 2025
Unprompted review
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Rated 5 out of 5 stars

BEST Customer Service Ever

Every single time I've had any issues with the Zakra theme, I receive a VERY fast response on how to fix any issues. I will forever be a repeat customer because they're customer service sets any other company apart!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

top service and availability

I am a Pro User and I appreciate very much the ThemeGrill service... human help is always qickly available via chat and the team is ready to help and find solutions for all issues. Thank you!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from ThemeGrill – Special Thanks to Samir!

I had a great experience with ThemeGrill and especially their Support Team. I reached out with an issue, and the response was immediate and professional. A special thanks goes to Samir, who personally took care of my request and made sure the problem was solved quickly and effectively. It’s reassuring to know that ThemeGrill not only provides excellent themes but also stands behind them with such reliable customer support. Highly recommended!
Fotis Pant.

September 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Website help

I encountered a problem with the display on my physics website.
I sent an email to the ThemeGrill contact page. Within a day I received a concise, clear and very helpful email from Samir.
The problem was solved.
Fantastic response and help from Samir of ThemeGrill.
If you are running a website go to ThemeGrill.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Support Request

Prompt reply to support request with good detailed advice that resoled the issue. Also, follow up email to ask if the advice had been helpful.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

With these guys a number of years now…

With these guys a number of years now and I haven't been let down yet!
FIVE STARS

Resurrected this WordPress template package after at least ten years - my subscription still honored by themegrill and support provided promptly and without hesitation.

I've seen companies expire before the term of the licenses they provide.

Thanks for the continued support, development & customer service.

September 8, 2025
Unprompted review

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