ThemeGrill Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent support and very fast responses, highlighting the team's professionalism and helpfulness in resolving issues quickly. Many appreciate the staff's patience and understanding, even for those using free versions of their products. The service is frequently described as excellent, with people noting the efficiency and ease of their overall experience, especially with website deployment and customization. However, some customers also noted that response times could vary, and occasionally, it took several emails for their problems to be fully understood. A few other people also felt that their inquiries via live chat went unanswered after an initial reply.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Website

Clients share positive opinions on website, with many reviewers praising the ease of use and customization... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and helpful support they... See more

Service

Users describe positive interactions with service, highlighting excellent and fast customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With these guys a number of years now and I haven't been let down yet! FIVE STARS Resurrected this WordPress template package after at least ten years - my subscription still honored by themeg... See more

Rated 5 out of 5 stars

Samir and his team really helped us out of a difficult situation we faced with our theme. It’s the first time I’ve received such excellent support, even though we were only using the free version. I s... See more

Rated 5 out of 5 stars

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the pro... See more

Rated 5 out of 5 stars

Themegrill Themes allowed me to deploy a Wordpress site very quickly, with all the modern features that I needed and fully customise the result. The support team replied and helped me develop great ad... See more


Company details

  1. Web designer
  2. Software Company

Written by the company

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop. Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. Some of our popular products are ColorMag Magazine theme, Flash & Spacious multipurpose theme, ThemeGrill Demo Importer plugin. We provide quality products reinforced by a friendly support team. We currently have more than 20 free and premium WordPress classic and FSE themes. Each theme has lots of demo sites (more than 140 demos in total) that can be imported and get websites ready.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks a lot!

I had a problem with my Radiate template, I requested a service via chat and everything went back to normal. Thanks a lot! I recommend

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great theme with great support

We needed a great looking front end to our new Fan2Stage.com website and F2S live audience system. After selecting wordpress for its simplicity and reliability, we then looked at dozens of themes and theme builders. The theme grill
Radiate theme was 98% of what we were looking for. Three quick support requests all answered next business day and we had exactly what we wanted. Well done Theme Grill.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

ThemeGrill has the best service by far

ThemeGrill has the best service by far! I had an issue with my web pages not displaying correctly. I contacted ThemeGrill's support team as I only make use of their theme templates. They went above and beyond to help me figure out what the problem was. Turned out that a malicious login was the culprit. Truly love having peace of mind when working with ThemeGrill!

January 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent technical support

Barsha is excellent in terms of technical support. She helped me to solve all my problems with my website. Highly recommend ColorNewsPro for website.

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Barsha

Thank you Barsha,
happy with the outcome of getting the Customizer working again in Colormag for us over the course of a week.
What a relief plus I learned alot,
Thanks again,
Margaret-Ann
ConnectsYou.ca

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great support

Been using one of their products for a few years. Only have had a couple of times I've had to reach out to support for an issue. Both times they were responsive and able to fix the issue quickly.

December 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Barsha is a tremendous asset to the…

Barsha is a tremendous asset to the company! She has resolved every issue (three I believe) with flying colors! ColorMag Pro is everything you need to put an excellent website together! And if you have questions in regards to "tweaking" your website, ThemeGrill is the place to be!!

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Praise to ThemeGrill for the excellent service

I use the ThemeGrill free Himalayas theme with the One Page demo template.
Since I'm new to this One Page thing I had some problems by customizing the theme. But Barsha from ThemeGrill helped me with her patience and friendliness. I had a lot of questions and she gave me promptly answers which resulted in 40 emails we exchanged. And now I'm very happy with all the customizations and the layout of the site.

I want to express the greatest thanks to Barsha and ThemeGrill by offering such a great service and having such a wonderful theme.

Albert

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you ThemeGrill, amazing support and theme

Ive used Spacious theme on a couple of sites before and found them very easy and great looking to set up. This time i chose the 'Pet' version and totally love the theme, very easy to set up a great looking site. The support has been totally cutting edge. Instant responses to a few issues ive raised, with very easy to understand instructions of how to sort the problem out. Highly recommended, thank you all at ThemeGrill.

December 6, 2023
Unprompted review
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