Again can't access my online account. They don't seem to have my mobile number so can't verify via OTP but I did verify my account when set up so not sure how? Never got an email regarding new platfor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been an investor with the Melton Building Society for several years and recently opened an on-line account. They were happy to take a cheque, cash it and then afterwards wrote to me asking me for... See more
Company replied
Like many other, I tried to open an account. They took all details on their clunky website (including NI numbers) before saying at the end of the application process there was an error. Tried to telep... See more
Company replied
Company details
Written by the company
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Contact info
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, United Kingdom
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
2.4
Poor
185 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dawn and chris were very friendly
Dawn and chris were very friendly, always so helpful in the Grantham branch
June 13, 2026
Unprompted review
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The rate of interest was excellent for…
The rate of interest was excellent for me for what I wanted to do. Jess was very knowledgeable about everything and explained nice and clear everything about the accounts I was interested in.
June 11, 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We are delighted that you received such great service from Jess - we'll be sure to share your review with her.
We hope you continue to enjoy saving with the Melton.
Regards,
Kayleigh
Dreadful account opening experience
I have numerous financial accounts. Melton's account opening procedure is the most cumbersome and the software programming the WORST I have ever encountered with any financial institution. It took ages and constant re-input of data to finally get the account opened. It was only because of the attractive interest rate that I persevered to open the account. A dreadful experience and waste of my time.
May 23, 2026
Unprompted review
Reply from Melton Building Society
Hello Valentino,
Thank you for taking the time to leave us a review.
We're really sorry that the account opening experience was cumbersome. Thank you for persevering, and we hope that from here on out, your experience starts to improve.
We are listening to customer feedback about the process and working with developers to improve the process.
Thanks
Kayleigh
After a failed attempt to open a 4.8%…
After a failed attempt to open a 4.8% fixed bond on line,I visited the nearest branch armed with a latest statement from a 30 year old nominated account,driving licence,passport and Bus pass.
This morning,I received a call from the head office requesting 3 months back statements and me sensing their reluctance to open an oversubscribed offer I decided not to proceed.
Not sure if this was a marketing exercise to test their worth or something else.On line application are cumbersome and difficult to complete.
Should have trusted trustpilot from the start and not started the application.BS best for Pass book accounts and local residents,perhaps.
June 4, 2026
Unprompted review
Reply from Melton Building Society
Hi Nilesh,
We're sorry to hear you decided not to proceed with opening an account.
We are aware that some customers have experienced difficulties when applying for accounts recently, these issues were caused by larger than normal application volumes, and some unexpected technical difficulties.
Thank you for considering Melton Building Society and sorry that you found the process cumbersome and difficult. We are using the feedback we have obtained during this period to make some changes to improve the process.
Many thanks
Kayleigh
Very confusing application
We registered with Melton but the application process was too onerous and confusing. We have not credited any monies to account and do not intend.
May 22, 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review about the application process.
We're sorry that you found the process onerous and that as a result you won't be funding your account.
We are working to improve this process so we hope that should you ever choose to engage with us again you find it a better experience next time.
Thank you
Kayleigh
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What a fantastic bank with wonderful…
What a fantastic bank with wonderful staff the main one we use in Grantham are fantastic they are so very helpful and when we want to change accounts they are very helpful to find us the right deal and we can have a bit of fun with them and the Melton mowbry one just we don't use it as much as we could thankyou
May 28, 2026
Unprompted review
Reply from Melton Building Society
Hello John,
Thank you for taking the time to leave us a review.
We're delighted to hear you enjoy your visits to our Grantham branch. We'll make sure they get to see your glowing review!
We hope you continue to enjoy saving with Medlton Building Society.
Thank you
Kayleigh
Poor communication, slow bank transfer system
Poor communication, calls not replied to. Their banking system is so slow and I'm still waiting for my ISA to be transferred out to another supplier. Transfer out form completed 30 April, ISA matured 21 May, still not transferred 2 June.
June 2, 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We're sorry your ISA transfer has taken longer than you anticipated. We have been experiencing a higher number of calls recently, so apologies for the difficulty you have had reaching us about this.
We believe someone is looking into what has happened on this occasion for you; however, if you still need support, please email us at marketing@mmbs.co.uk, and we will forward this to the most appropriate department on your behalf.
Many thanks
Kayleigh
Very poor customer service
Very poor customer service. They do not answer the phone and it takes weeks for them to respond by email. Unfortunately I am stuck with them in a 5 year account but would never use again.
May 1, 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for taking the time to leave us a review. We're sorry you've struggled to reach us.
If you are still struggling to reach us, please email us with your contact details to marketing@mmbs.co.uk and we will escalate this for you.
Many thanks
Kayleigh
Failed to open account and no correspondence
Like many other, I tried to open an account. They took all details on their clunky website (including NI numbers) before saying at the end of the application process there was an error. Tried to telephone them three times, automated system cut me off. Have emailed complaints department asking for all my details to be deleted and confirmed it has been done, but no response to date. Would suggest using other savings accounts where you can actually speak to someone!
May 28, 2026
Unprompted review
Reply from Melton Building Society
Hello Stuart,
Thank you for your review. We were sorry to hear you've had difficulty opening an account.
We have been experiencing some unexpected technical difficulties during the application process recently, which has also impacted the volume of calls we have been receiving, so apologies that you weren't able to reach us.
I have contacted our complaints team and asked them to provide an update.
Many thanks,
Kayleigh
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I've been trying to open a fixed rate…
I've been trying to open a fixed rate issue 17 account for 2 days.Entered all my details in. Got to READ PRIVACY NOTICE. Ticked AGREE. Tapped on ACCEPTED. Then find out I can't proceed any further. Called customer services 4-5 times. Held on the phone for ages each time. Only to be told that they are busy, and to call back another time. Don't they want me to invest in their company?
May 28, 2026
Unprompted review
Reply from Melton Building Society
HI Dave,
Sorry to hear you've had trouble opening an account and when trying to reach us.
If you could email us your contact details to marketing@mmbs.co.uk as soon as possible, we will try to arrange for someone to contact you.
Thank you
Kayleigh
no one answers the phone
no one answers the phone, no one answers messages sent via their contact form...get a standard auto response that they are 'very busy'
shame....I will go somewhere less busy that values customers
May 28, 2026
Unprompted review
Reply from Melton Building Society
Hi Steven,
Sorry to hear you've decided to go elsewhere.
We do value our customers and appreciate their patience whilst we are working through a high volume of enquiries. Our contact centre teams are working to answer as many calls as they can and work through the contact enquiries that are received from our website.
Thank you
Kayleigh
Waiting on the phone well over 0.5 hour…
Waiting on the phone well over 0.5 hour when trying to contact. I opened an account difficulties getting accont recognised. I have seen feedback not going to bother will go elsewhere
May 27, 2026
Unprompted review
Reply from Melton Building Society
Hello,
Sorry to hear you had to hold to speak to us and that you have chosen to invest elsewhere.
Our teams are working hard to answer incoming calls as quickly as possible. We are experiencing higher call volumes at the moment due to the popularity of the new products.
We apologise that we weren't able to answer your call within 30 minutes on this occasion.
Thank you
Kayleigh
Have called twice
Have called twice. Call terminated by Melton both times. They are too busy to take calls. Cannot complete bank detais to open an account
May 26, 2026
Unprompted review
Reply from Melton Building Society
Hi Gordon,
Sorry to hear you've had difficulty reaching us.
If you could email your contact details to marketing@mmbs.co.uk we can pass this on to the relevant department and ask them to reach out as soon as they are able.
Many thanks
Kayleigh
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Sort Code error
Just opened a fixed Rate Issue 17 account - naturally popular with interest at 4.8%.
They seem to be having communication problems for at least a year, and the 'systems upgrade' last autumn only seems to have made matters worse.
Can't get through this morning, so I think I'll ask my question here because it seems the best way to get a reply!
Confirmation of my new account came though with details to let me fund my account - including a 5 digit sort code.
5 digit sort codes do not exist - what should I use?
UPDATE
Many thanks for swift response and for solving the issue - can you try and be as swift in answering your phone? :-)
May 26, 2026
Unprompted review
Reply from Melton Building Society
Hello,
Thank you for providing the above feedback. I'm sorry you have been struggling to reach us.
As you mentioned, the new product has proven to be popular and has caused a higher volume of calls, particularly because of the bank holiday.
That sort code appears to be an error. Thank you for bringing it to our attention.
The paying in details for your account will be detailed on your welcome letter or email. If you have not yet received this they are also detailed on our website: https://www.themelton.co.uk/savings_information/paying-in-to-your-account/
Thank you
Kayleigh
Update 27.05
Our teams are working hard to answer incoming calls and return messages left or sent to us via the various contact methods. Our contact centre team does not manage our Trustpilot account.
Cluncky experience on website - updated
Opening an account via the website was laborious to say the least, fustrating and painful in reality. Every step seemed to take an inordinate long time to register and progress, and responses expected are counter-intuitive. It would require a professional in the shoes of the customer to smooth out the process. To add to the pain, the server was grossly under-powered - just upgrade the hardware, it won't cost a lot!
Now I understand the issues with the website are teething problems due to a recent update. I send my best wishes to Melton for a 'speedy recovery' and every success with their hardware upgrade.
May 22, 2026
Unprompted review
Reply from Melton Building Society
Hello,
We're sorry to hear you have found the online application process to be laborious and painful.
We upgraded to this platform alongside our new core operating system a few months ago. Despite our best preparations, the magnitude of the change has led to some unexpected issues.
We are gathering feedback all the time; however, we would welcome more if you would be happy to share more about your experience. You can email us using marketing@mmbs.co.uk. In the meantime, we would like to assure you that we are focused on continuing to work on resolving the technical issues we are aware of with our developers and improving customer experience.
Thank you,
Kayleigh
Useless application on line !
Useless application on line unable to get past address although it came up in initial search unable to find so I gave up and have gone elsewhere ,not sure if the this is a scam scam so could be lucky escape !
May 25, 2026
Unprompted review
Reply from Melton Building Society
Hi David,
We can assure you that Melton Building Society are not a scam; we are an FCA regulated mutual building society.
We recognise that some people have experienced some technical issues during the application process. These issues are being investigated, and fixes are being worked through.
We're sorry that on this occasion you have decided to invest your money elsewhere.
Many thanks
Gave up on application
Offered a good rate, but the application process is so painful in comparison to other banks. I've had the same address for 5 years, same current account for 30+ years, but the online application was unable to confirm my identity and they asked me to send ID documents by post (original passport, driving licence, no photocopies). No thanks, I'll just choose an easier online process.
May 24, 2026
Unprompted review
Reply from Melton Building Society
Hi Roger,
We are sorry to hear that you decided to invest elsewhere and that you found the application process painful.
We are not a bank, we are a small mutual building society and because of that, you may notice some differences in our processes. We do, however, recognise that people have been experiencing technical issues, and we are taking all the feedback provided to work with our developers to improve the application process.
Many thanks
Kayleigh
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Extremeley hard to apply ,their online…
Extremeley hard to apply ,their online system been down for a while have attempted to fill out their online form many times over last few days ,still not worked extremley frustrating ! they need to take a leaf out of atom,monzo etc where their application process is stress free
May 23, 2026
Unprompted review
Reply from Melton Building Society
Hello,
We're sorry you've had difficulty accessing the platform.
Other than scheduled maintenance, which is detailed on our website, the platform should have been available. We appreciate that not being able to access it would be frustrating, so we'd like to understand more about the difficulties you've had in order for us to investigate further.
Our teams are not available over the weekend, and we are closed on bank holidays, which might explain why you haven't heard from us yet, but we'd like to check that. If you could email your details to marketing@mmbs.co.uk, we can look into this for you and ask someone to reach out.
We are a small mutual building society, not a bank like Atom or Monzo, however despite our smaller teams, we are working hard to make improvements and provide a platform that is fit for purpose.
Thank you
Kayleigh
Tried to register online but system…
Tried to register online but system clunky, not user friendly and eventually decide to deposit my money elsewhere. poor...
May 23, 2026
Unprompted review
Reply from Melton Building Society
Hi Roger,
We are sorry to hear that you decided to invest elsewhere and that we didn't meet your needs on this occasion.
We are working to resolve some of the technical issues that users have recently been experiencing when trying to open an account with us. Although this may be too late on this occasion, we would like to assure you that we do recognise the difficulty you have had, and that we are working hard to make improvements.
Many thanks
Kayleigh
who designed this website
who designed this website? whoever they are needs to get a new job.
The most user unfriendly, archaic, slow, poorly designed interface I have ever had the misfortune to use.
Get a grip Melton. And don't send me one of those pointless, cut and paste 'we take all feedback seriously' answers
May 22, 2026
Unprompted review
Reply from Melton Building Society
Hi Edward,
Thank you for taking the time to leave us a review.
We would like to assure you that any response to reviews on Trustpilot are not cut and paste; we do appreciate all feedback.
We are taking actions from reviews, working with our developers to make changes to improve customer journeys. We are, however, a small mutual building society, so although you may not see these changes immediately, they are being noted and worked through in order of priority.
If you have anything you would like to provide specific feedback on any area of your experience, we would welcome receiving this at marketing@mmbs.co.uk.
Thank you
Kayleigh
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