The Money Shop Reviews 

3,265
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and reliable, often highlighting the speed of the application and payout process. Many people found the user experience straightforward, with easy-to-navigate websites and clear application forms that made obtaining funds simple. The response times were frequently lauded, with funds often transferred immediately or on the same day, which was particularly helpful in urgent situations. However, some people mentioned issues with communication, noting that they couldn't reply to messages or experienced long waiting times for responses.

What people talk about most

Service

People report positive experiences with the service, describing it as professional, supportive, and highly... See more

User experience

Clients share positive opinions on user experience, highlighting the quick, simple, and easy-to-understand... See more

Response time

Customers consistently note positive experiences with response times, with many reporting fast and efficient... See more

Payment

Customers had positive experiences with payment, highlighting the quick and easy process. Many reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing the support team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied


Company details

  1. Loan Agency
  2. Non-Bank Financial Service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,265)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick easy and money straight in your…

Quick easy and money straight in your bank I’m less than 15 min

February 9, 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

I needed a small loan for some…

I needed a small loan for some household items i was very impressed with the service .

January 14, 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great if your looking for a loan and…

Great if your looking for a loan and very quick. Would recommend to anyone. Very good company and a very happy customer

January 14, 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 3 out of 5 stars

Didn't get loan

January 14, 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion

Rated 5 out of 5 stars

Really good service

Really good service, money in your bank the same day! No complaints.

December 19, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Miss a moorehead

Plenty off information. Quick delivery service

December 6, 2025
The Money Shop logo

Reply from The Money Shop

It was a very quick, simple, straight forward and easy process. The form was user friendly.

Rated 4 out of 5 stars

Easy and very quick

Easy and very quick

December 4, 2025
The Money Shop logo

Reply from The Money Shop

It was a very quick, simple, straight forward and easy process. The form was user friendly.

Rated 5 out of 5 stars

Just how easy it was to understand and…

Just how easy it was to understand and fill in the application form no trouble quick and easy even though I was denied in my loan thank you

December 3, 2025
The Money Shop logo

Reply from The Money Shop

It was a very quick, simple, straight forward and easy process. The form was user friendly.

Rated 5 out of 5 stars

the experience was great and really…

the experience was great and really helped me and i would recommend to anyone who may need help

November 16, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

A great experience

It was a very quick, simple, straight forward and easy process. The form was user friendly.

November 15, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Panic over!!

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

November 12, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great services

Great services, really helped me find a suitable loan. Great customer service

November 4, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, user friendly and very clear. The form didn't take too long to fill out and a result was found very quickly. Would definitely recommend.

November 3, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

Was shocked how easy it was to apply…

Was shocked how easy it was to apply and the process was simple and very quick I was approved thanks

October 15, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

Easy

Easy to access the fund I needed

October 21, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. I'm sorry we were unable to find you a suitable lender on this occasion

Rated 5 out of 5 stars

It was easy to set up a loan offer and…

It was easy to set up a loan offer and I had a decision very prompt and quick. Would definitely recommend them.

September 24, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great service

Fast, efficient and affordable

October 17, 2025
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

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