Missed appointment online and unsatisfactory explanation received.
I requested an appointment online. The person did not show up or called me even though I provided my phone number in case cancellation was offered.
After appointment was missed I sent email requesting for help. A vague email was received apologising that the invitation should have been cancelled and that they are not taking customers.
I felt neglected and my hopes for an appointment which I had booked almost a month ago were thrashed. This person should have sent me an email immediacy I sent the appointment and the website should not accept online appointments if they are not taking any new clients.

