I'm one size in one motorcycle brand and I always heard you shouldn't mix them together with others. I'm tired of doing what other people tell me to do so I purchased a few other items from here and I... See more
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My motorcycle shopping list has changed since I started with this hobby. These days I'm looking for products with a focus on safety as I'm getting older and feel like I'm not invincible like I thought... See more
The assortment I found here is commonly found in three or four different stores and don't get me started on the good prices. They must order in bulk and that's why they can keep their expenses down. I... See more
My partner started riding more often, which meant t hallway gradually turns into a storage area for motorcycle equipment. I bought a storage container from here that fits perfectly next to the shoes,... See more
Company details
Written by the company
Crown Jewelz - 500% up to £3,000 + 150 Cash Spins
Contact info
4.2
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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After paying for my product...zilch
After paying for my product a week ago!...zilch. No reaction to support or e-mail messages. Very bad customer service....trying to get my money back....will definitely not be using their services again....PASS IT ON!
January 21, 2021
Unprompted review
Great website
Great website, good selection of helmets. Very quick delivery of a quality product.
December 4, 2020
The package when delivered was in quite…
The package when delivered was in quite a bad condition. There was a big hole in the box and there was only one nylon strap holding the long box together. The selotape holding the rest of the box together was not doing its job. One of the poles was slightly dented which made fixing together tricky. Having saying that the product is good and we hope it will do its job.
November 28, 2020
Recommend
Perfect product, well packaged and delivered quickly. Can't ask for more than that really :)
November 27, 2020
Great prices and fast delivery
Great prices and fast delivery. a very happy bunny here :)
November 27, 2020
Best in class product
Best in class product
Efficient customer service
November 27, 2020
Unprompted review
Customor service is zero
Customor service is zero
The product they sell is good. But customer service is zero. I bought a helmet a week ago, they sent it to Amazon courier yesterday. The courier asked for the code the store sent me. But the store did not send. The courier took the package, I complained to the store by email, the code arrived late last night. Today the courier came again and the code is not good, expired, invalid. I complained again and asked for my money back for the second time. But I didn’t even get an answer or money. I don't want to take anything from them anymore. Now no helmet, no money.
Second part
In the evening I received an email to say sorry, give me my phone number and call today with a valid code. I sent it to him. He didn't call. the next morning, came a new email that sorry again, and sent a new code. This code wasn't valid either, the courier didn't even want to talk to me anymore. I think this is all a scam. All codes are invalid, my money is with him, the box may not even have a helmet.
A few days later, my money was returned, so I closed the story with the shop.
November 26, 2020
Unprompted review
Very quick delivery of bike cover
November 23, 2020
Unprompted review
Great bike cover
November 20, 2020
Great product
Great product. I bought a mobility scooter shelter. Excellent value at £137. Arrived quite quickly too. Easy to assemble. Xxxxx
November 16, 2020
LS2 helmet
Couldn't be more pleased with the purchase of a helmet from 'themotorcyclegearshop', the price was the lowest I could find anywhere, the communications were great and the delivery was right on time. Would definitely use again.
November 14, 2020
Unprompted review
Item took nearly three weeks to arrive…
Item took nearly three weeks to arrive when it was stated 3-5 days. Communication was very poor. Took a long time to get replies to emails/messages. Eventually everything did get sorted.
November 9, 2020
It took longer than I expected to…
It took longer than I expected to arrive but the delivery man was great realy thoughtful about where he left the large canopy so I didnt have to move it before fitting.Well done
November 6, 2020
Very good quality and great service…
Very good quality and great service well done you.
November 4, 2020
The helmet itself is faultless, but...
The helmet itself is faultless, excellent sound quality & a good fit. The fact it responds to Google commands is an added bonus which will help whilst driving. Haven't had a phone call whilst driving as yet. The shopping experience isn't quite as good. I wanted a Saturday delivery, but there's no option. It took 3 days and 2 emails to get a response from customer service, their response was our courier will let you do this. I never found out who the courier was, nor when I could expect delivery. I found the helmet in my back garden by chance after taking some rubbish to wheelie bin. A £150 helmet just sat there by the door. No card through the door, no email confirmation. Nothing. God knows how long it had been sat there, I haven't been in the back yard for a few days. I certainly won't be using this retailer again.
November 3, 2020
Unprompted review
Reply from Crown Jewelz - 500% up to £3,000 + 150 Cash Spins
Hi,
Thank you for you review.
It is very much appreciated.
I am working on our response time.
We will now be aiming to respond to all queries within 10 minutes.
Due to volume of orders we get it may take us a couple days to upload the tracking information.
Sometimes the courier delivers the item before we get the chance to.
Sorry the courier did this.
Because of Covid-19 most couriers are just leaving packages in a safe place.
They should have left you a card.
I will call the courier up tomorrow and make a complaint on your behalf.
Poor communication
Ordered a helmet on Sunday told was told 3 to 5 days delivery, I received a message on Tuesday informing product out of stock and suggesting an alternative, this was not suitable so I requested a refund. I have sent a number of emails but no response or refund. I would not use this company again.
I have now received my refund after posting my review.
October 30, 2020
Unprompted review
Reply from Crown Jewelz - 500% up to £3,000 + 150 Cash Spins
Hello,
Thank you for updating the review.
Just so you know, we never responded to you just because of your review.
We respond to all customer queries at the same time.
We took only two working days to get back to you.
We aim to respond to all queries on the same day,
However sometimes that is not possible.
Excellent service;prompt delivery
October 29, 2020
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