Avoid at all costs
I am updating my review to reflect the full experience, which has been extremely stressful.
Shortly after purchasing the vehicle, (the next day) it developed transmission-related issues.
On 30 January 2026, an independent garage carried out diagnostic testing and recorded the following fault codes:
DTC 5002 – Engine Idle Speed Multiplexed Invalid
DTC 12D – Engine Instant Torque Multiplexed Network Invalid
DTC 5001 – Engine Temperature Multiplexed Network Invalid
Based on this diagnostic evidence, I formally rejected the vehicle on 30 January 2026.
The dealer accepted the rejection and confirmed in writing:
“Upon return of the vehicle to our premises, I will issue a full refund for the amount paid, based on the invoice price.”
It is important to note that once the faults were identified, the vehicle remained parked for over a week and was not being driven.
Despite this, I was later accused of using or driving the vehicle after raising the issues, which was simply not true.
The vehicle was collected on 10 February 2026 by the dealer’s representative, at approximately 1:30pm with 56,939 miles recorded.
The collection document signed by their representative explicitly stated that the refund would be processed “without undue delay.”
Despite the earlier written confirmation that refund would be issued upon return, I then received further emails attempting to make the refund conditional upon sending the physical V5 document — a requirement that had not previously been stated.
I had already notified the DVLA online that the vehicle had been returned to a motor trader and provided copies of pages 1–3 of the V5 as requested by Phil today 11 February 2026.
In my opinion, introducing new conditions after providing clear written confirmation of refund upon return demonstrates a lack of consistency and professionalism.
What should have been a straightforward statutory refund process under the Consumer Rights Act 2015 became unnecessarily drawn out.
This situation has caused significant stress to me and my young children.
The uncertainty around the return of a substantial amount of money despite written commitments
has been extremely upsetting.
The dealer has now stated that they will apply directly to DVLA themselves and refund within the 14-day statutory timeframe. I sincerely hope they honour their original commitment without further delay.
Very bad that people cannot keep to their documented word.
This has caused a great deal of stress to my young children and I.
I would advise anyone considering purchasing from this business to ensure all commitments are clearly documented and to be aware that resolving issues may not be straightforward.
They finally refunded my money.
My advise to anyone avoid this dealership at all costs!