While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

WARNING - Agree with everyone who says this is a scam fraud store. Bought the linen jumpsuit, it arrived and was very thin poor quality cotton, no labels no laundry instructions, terrible fit. Finally... See more

Rated 1 out of 5 stars

DON'T BUY FROM THIS COMPANY. I also was mislead into thinking this was a sale at Nordstroms. Instead, it is cheap crap from China. The jumpsuits are NOT as shown, and the fake linen material is almo... See more

Rated 1 out of 5 stars

I bought what was described (in the TikTok ad) as a couple of quality cotton shirts from Nordstrom. What I got (a month later) was 2 ultra-cheap shirts literally labelled '100% polyester'. I bought... See more

Rated 1 out of 5 stars

This is really a ZERO stars but it won't let me do that. TheNordStore insisted that I return $158 jacket to ITALY - UPS quoted me almost $300! TheNordStore wouldn't discuss any other option. My attorn... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Nord is an online fashion destination for women, born of the need to provide cool and modern closet classics.


Contact info

1.1

Bad

TrustScore 1 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I cannot rate it low enough

I cannot rate it low enough. I spent almost $100 on a flimsy raincoat I returned as directed, as other customers have said. After returning it EXACTLY as directed, paying a LOT of money thru USPS, with receipts, it came back from Italy marked "refused" in Italian.... DO NOT EVER BUY ANYTHING FROM THIS STORE. VERY POOR QUALITY AND DOES NOT ACCEPT RETURNS EVEN THO PROMISING 'EASY RETURNS' YOU ARE THROWING MONEY DOWN THE DRAIN.
POST Review: To be fair, I will not change my rating, but after making some lengthy and direct contacts, I wastold I would be refunded for the coat....

September 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Beware. Takes forever if ever to receive

Have not received 3 blouses ordered actually on 5-12-24.
Told would ship 5-10 days. 2 blouses supposedly shipped 6-3. Can't track. Keep emailing company, they keep saying give 5-10 days. 1 blouses " awaitingshipment, can't get answer why waiting.
1 dress ordered same day 5-12-24 was received quickly but very cheaply made as expected. Sure blouses cheaply made also. Prices yes too good to be truly well made.

May 12, 2024
Unprompted review
Rated 1 out of 5 stars

I thought this one looks very familiar

I thought this one looks very familiar. I ordered some dresses earlier this year and I paid for the items but nothing was delivered. They kept apologizing and said they would send another lot but nothing came. I paid around $40 US dollars. This is truly another Chinese Scam. Beware buyers 😡😡

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

Their return policy is ridiculous

Their return policy is ridiculous. 1. Returns have to be initiated with 7 days of delivery 2. You have email them for instructions. 3. You have to send pictures of when you want to return. 4. If approved, you need to repackage and pay postage to Italy for returns. So many email communications, terrible company. Total scam

October 8, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not what you picture or paid for

Hi! In regards to three dresses I purchased from Nordswear. I will not waste my money again. Not only did it take over a month to get to me, it doesn’t even look like the same dresses I paid money for!!! This is false advertising & it’s not worth supposedly getting two for the prize of one. That’s a joke. I would not recommend them & you DO NOT get what you pay for. I have pictures to prove it. I wanted 3/4 sleeves as well. Cheap version of dresses.
image0.jpegimage1.jpegimage2.jpeg

July 7, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

total rip off

total rip off - ordered some shirts, they said they were delivered. They were not. Company said they would resend and I told them I wanted to sign for it. They agreed of course the resent order never came even though they said it was delivered. Turned it over to my credit card company for fraud

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

NORD ARE SCAMMER SCAMMER 😭

Trust pilot should address how NORD is scamming the community and assist via giving information on their address not the MANURE EMAIL SPOKE WITH KAREN ERIC HANSEN NO RESPONSE

January 6, 2023
Unprompted review
Rated 1 out of 5 stars

Don't bother nothing but Scammers

Don't bother nothing but Scammers, never received what I ordered despite claims it was delivered. Even stated they sent again which they claim was to be signed for apparently delivered (on a Sunday) never received it! SCAM

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

I placed an order on January 30

I placed an order on January 30, 2023, and today is April 10, 2023. I have not received my order. If someone can tell me how to contact them, I would like to find out if they are EVER going to mail my order to me.

April 10, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

ZERO STARS DECEITFUL!!

My experience with Nords is similar and exactly the same as most of the reviews. Ordered January 20th it is now March..47 emails back and forth. Have not received anything except frustration, confusion and disappointment. I too was told
my order was delivered. How can that be it was never sent. Several emails later they had the audacity to ask for $15 to re issue.However did receive a cheap ring was told it was sent to verify address my order was on its way. Have spoken to approximately 8 different customer service reps assuring me that order was sent. The last 11 emails from the same rep. Asked him how long we were going to play this game. Also got sucked in made to believe I was ordering from Norstroms.Do not believe the couple of reviews awarded them 5 stars. Perhaps Trustpilot could check for fake reviews. l noticed that the not so bad reviews and people who actually got there order were in 21/22. All from 2023 did not receive items ordered or refunded. One of those emails suggested al Can somebody please tell me how they are getting away with this, and why are they still in business Can no longer check status or view my order. In fact can no longer access Nords site. Obviously Facebook does not censor pop up online stores.So many fraudulent sites. Nords revieweep s can we not band together and sue Facebook for allowing this site to scam and steal our money. Will contact the authorities and share info with bank. Somehow they must be taken down.

January 20, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I ordered some items back in November…

I ordered some items back in November of 2022, received a small box, that I had to pick up from the post office, that I ended up not accepting, because it was not the correct order. They assured me that they would reship the items. I canceled the order in January and have still not received my full refund. And I wrote at least 20 emails, I will continue to email them everyday until they give me my refund!!!! Wish I can give them a 0

November 29, 2022
Unprompted review
Rated 1 out of 5 stars

Beware

I am just seeing the reviews for this bogus site. I ordered a few items from this site back in Dec 2022. What a big scam. Don't dare order from this site it's clearly a scam!!!

December 28, 2022
Unprompted review
Rated 1 out of 5 stars

I have waited 31 days for this order…

I have waited 31 days for this order and watched the course of its so called tracking to see it says it was delivered where I ask myself it definitely isn't with me. Customer services Banana is no help what so ever tells you to be patient how many people are going to get scammed by these people until something is done about it. I am so annoyed PLEASE DO NOT BUY ANYTHING FROM THIS SITE THEY ARE A DEFINATE SCAM

March 18, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look