The One Stop Money Shop Reviews 

551
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently find the entire application process remarkably straightforward, fast, and efficient, often receiving requested funds directly in their personal bank accounts within just a few hours. People genuinely appreciate the polite and professional support team, noting that communication remains consistently clear and helpful whenever they need financial assistance during difficult times. Some reviewers were not happy with the customer service, explicitly reporting rude staff interactions or unexpected problems with payment processing. A few consumers also felt stressed by difficult communications, unhelpful responses, or frustrating experiences during their repayment issues.

What people talk about most

Service

Reviewers express great satisfaction and appreciation for the service, highlighting its fast, efficient, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff kept them informed at all times... See more

Payment

Clients share positive opinions on payment, highlighting the very quick and straightforward process with... See more

Staff

Users describe positive interactions with staff, praising efficient, pleasant, and professional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(551)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had an unexpected wage reduction and I…

Had an unexpected wage reduction and I asked a little bit time for payments, but they started bullying blackmailing. I proved everything and they said,I'm a scammer! What a disgusting company?? I never ever will use their service after this loan!! I highly recommend to Everyone AVOID this company!

December 30, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for sharing your feedback. We understand that financial difficulties can be challenging, and we are sorry to hear about your recent experience. We can see on your account there is a payment plan in place. We encourage you to reach out to our customer service team to discuss any further assistance we might be able to provide. We are committed to finding a resolution that works for both parties.

Rated 1 out of 5 stars

Horrible company full of rude staff…

Horrible company full of rude staff with no empathy or consideration. I told them who was managing my debt and they still threatened me with a court order and home visits. They are demanding more than I can afford but wouldn't accept my offer. I could not believe how nasty and rude the person on the chat was. I have never been spoken to by anyone in such an aggressive manner. I hope they sleep well knowing the misery they cause others who are already in a difficult situation through no fault of their own.

December 17, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for your feedback and taking the time to review our service. I’m sorry to hear that your experience with one of our members of staff wasn’t acceptable. Our customer service team are always polite and helpful we will look into this on your behalf. We understand that financial difficulties can be challenging, as a responsible lender, we have a duty to ensure that all agreements are honored, which sometimes necessitates taking further action to recover the outstanding balance.

Rated 5 out of 5 stars

Always great service

Always great service! Easy application, process and payment. Thanks OSMS 👏🏼

December 9, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

All straight forward and money in my…

All straight forward and money in my account within a couple of hours

December 15, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Great and affordable

Great and affordable in

December 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

Easy to deal and apply.

December 2, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process
I am very happy and I would definitely recommend

December 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Excellent service

Excellent service

December 4, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 1 out of 5 stars

Iv been with the moneyshop for some…

Iv been with the moneyshop for some time now and I was told today I could top up my loan were it run along side my other loan filled the application in and was told it was declined what a disgrace and rude staff will never use again im pleased it finished in February 2026 if it wasn't for customers like us you wouldn't be in a job simple as that but lesson learnt never to go to back street boy

November 25, 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for taking the time to leave a review - We are sorry that you are unhappy your recent loan application was declined. We have to follow strict rules regarding re-borrowing to ensure we adhere to FCA guidelines. After reviewing your credit file and last 3 months activity on your bank account a decision was made to decline your application with your current loan having a relatively high balance. Our staff are always kind and courteous to our customers if you feel that this was not the case we can only apologies.

Rated 5 out of 5 stars

Fast application

Fast application and a genuine check on affordability money was in my account within the hour. Great ser

November 13, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

When i needed help at short notice,they…

When i needed help at short notice,they were polite and respectful.They really helped me get the right decision,great sevice.

November 6, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Great efficient service

Great efficient service

November 13, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Friendly staff.

Lovely staff
Will recommend you to friends and family

November 11, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

I am pleased with the service and the…

I am pleased with the service and the whole process was smooth and the customer service was great. Very pleased and would recommend to friends and family.

November 11, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Very straightforward.

November 10, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

Easy application and funds received…

Easy application and funds received sane day

November 10, 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look