I subscribed after Don promised in his webinar that “if you’re not satisfied, cancelling is very easy, you don’t have to dance to get your refund.” In reality, they refused to honor my cancellation... See more
Company replied
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See what reviewers are saying
I paid for a membership to TheoTrade. Shortly after, I had a massive stroke and was unable to use their services. They didn't have to , but they refunded my emtire amount without any questun. I giv... See more
Misleading they advertise one time payment for life time, then they hit you with an annual fee, no way to see renewal fees that are on your account to manage it, they seem to be hidden on purpose to c... See more
Company replied
Amazing Team of Traders with Brian Axelrod the "BEST" reversal trader I've seen and a hit rate a cut above ! Having Brian driving the daily chat room is brilliant as he guides all and educates consis... See more
Company details
Written by the company
At TheoTrade, we believe every trader deserves a clear path to success...and the right team behind them. That’s why we’ve built one of the largest and most supportive trading communities in the industry. Our team is led by Don Kaufman, a recognized expert in the trading world and the former Director of Trader Education at TD Ameritrade, where he helped guide over 7 million clients. Don’s leadership, paired with our experienced trading staff, gives you access to decades of real-world insight and proven strategies. Whether you're new to trading or looking to sharpen your skills, TheoTrade offers comprehensive education across stocks, options, futures, technical analysis, and more. Our live trading chat room is open every market day, providing real-time analysis, support, and community...so you're never trading alone. We’re not just here to teach trades—we’re here to help you build a lifelong skill set that has the potential to create real financial freedom for you and your family. Our Proven 3-Step Formula for Trading Success: Education + Experience = Excellence At TheoTrade, this isn’t just a formula...it’s the foundation of everything we do.
Contact info
PO BOX 24790, 00820, CHRISTIANSTED, U.S. Virgin Islands
- 18002568876
- support@theotrade.com
- theotrade.com
3.5
Average
113 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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The wife said if you don't double our money don't come home. And i said if i don't triple our money I ain't coming home.
I read many of the reivews below complaining about things like i tried to cancel and they charged me more...
First i do not believe anything like that as i have for years been treated with the absolute opposite. so when someone says that in my mind they become suspect as there must have been some very extenuating circumastances... I am always shopping for Vendors as I buy many leads and join many stock and options programs to keep my learning going.. And because of this i have read thousands upon thousands of TrustPilot reviews and have in my mind learned to determine when a review is truthful or not.. When some one says "That company is lousy" or "Run the other way" I pay no attention to those type of complaints, as i really valid complaint will be very detailed in what the problem was exactly and what the did or did not do about it. And in the years i have been working with Theotrade especially Scott, I have seen nothing but a take care of you attitude. I recently requested a refund and it was processed within days with one simple request.. I have purchased dozens of stock market items from various vendors and find some to be sort shaky.. however Theotrade has been right there for me every step of the way. I have been exposed to many of the folks at Theotrade and every single one has made me feel a part of the family.. I have just recently sighed up for another Theotrade Chrisstmas Special and i have no doubt it will turn into a money maker for me.. Its new for me as I have never done Futures but Scott has offered to watch over me and make sure i stay out of trouble and if i had to trust him with my life I would.. Matter of fact it is a life or death matter as my wife told me that if this venture turned out bad she would kill me.. that was just before she made me reomove my name from the joint stock account and open my own individual account.. But she trusts Theotrade too so she donate 25 grand of her money to my account and told me if i did not double it not to come home.. and i and convinced i might even triple it with the good folks at theotrade.. Theotrade is the only trading company that i just keep on investing in as i love to see my money grow...
October 10, 2025
Unprompted review
Reply from TheoTrade
Tommy C… my man, my myth, my walking, talking market maverick — we LOVE this.
We are all about it. You roll in here with a five-star review and a story that’s part action movie, part marriage thriller, part Wall Street underdog comeback...and I’m eating up every word.
The wife says double the money or don’t come home.
You say triple it or I’m not even walking through the door.
That’s commitment. That’s confidence. That’s the kind of energy that could power a mid-sized city.
And the way you break down Trustpilot reviews? Buddy, you’re like a human lie detector with a subscription to Market Wizards. You see the real, you skip the nonsense, and you’ve been with us long enough to know how we treat people...with that take-care-of-you vibe we’re proud of.
Refund handled in days?
Scott watching over you like a trading guardian angel?
Feeling like part of the family?
That’s exactly what we want for every single person who walks through the TheoTrade door.
And listen…we’re honored that your wife, the legendary Mrs. C, trusted us enough to stake 25 grand on this venture. That’s not pressure, that’s motivation. That’s the kind of story that gets us up in the morning ready to deliver. Make sure you treat your bride to a beautiful bouquet of flowers. She deserves it!
Tommy C, you’re one of a kind.
We love having you with us.
We love watching you grow.
And you better believe we’re rooting for that double… maybe even that triple.
Let’s make this the best chapter yet.
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Scam!!
I wanted to cancel my subscription, so I emailed theotrade well ahead of time.
I received no reply, and instead, they attempted to charge me! After a failed charge due to insufficient funds, I received an email about the failed payment; I emailed them again, still no reply! Then they attempted to charge my card again! This time successfully, but they still sent 2 failed payment emails!!
I emailed them, gave them a call on the phone number provided in the Trustpilot reviews. But nothing. Save yourself and don’t start up with them. I had to change my card in order to stop them charging me!
And they still haven’t replied to my email!
October 27, 2025
Unprompted review
Reply from TheoTrade
Ken, we’re genuinely sorry to hear about this experience — and we want to help you get to the bottom of it.
What you described doesn’t match how TheoTrade operates in any way, but it does match a very common and very aggressive scam that’s been circulating in the trading space for a while now.
Unfortunately, a lot of reputable companies — ours included — are being impersonated by fraud rings running sophisticated copy-trade and customer-support scams.
Here’s the pattern these scams typically follow:
They plant a “mole” in public chatrooms or trading groups connected to well-known communities.
They reach out privately while impersonating a leader, coach, or staff member from the real company.
They direct the victim to a different website to fund an account or “copy trade.”
They often demand crypto or other hard-to-trace payments.
They simulate wins, drain the account, and disappear — all while the real company has no idea it’s happening.
Victims understandably assume the reputable company was involved, even though the scammers were operating independently.
Your review sounds very similar to that pattern, especially because:
We never ask customers to fund outside accounts,
We never contact customers through random chat rooms,
And if you ever need to cancel or reach us, our official support always responds when contacted through our actual website.
To anyone reading this:
Please never navigate away from our official TheoTrade website to make a purchase or access your account.
That’s not how we roll — and we work hard to keep our community safe.
Ken, if you’re willing, we’d really like to look deeper into this for you.
We can verify whether any charge attempts were actually made through our system or whether your information was used elsewhere without your knowledge. Either way, your safety and clarity matter to us, and we’ll do everything we can to help you sort this out.
The trading industry has seen a surge in impersonation scams lately, and we’re stepping up our protective measures — but we always appreciate when members alert us to anything suspicious.
Please reach out directly via our official support page and we’ll make this right however we can.
Stay safe out there — and thank you for bringing this to our attention.
Great experience
Great experience. The information I am learning is invaluable.
September 19, 2025
Unprompted review
customer service
September 9, 2025
Unprompted review
Reply from TheoTrade
Now that’s what I’m talking about!
Great experience, invaluable information — you’re hitting all the greatest hits here. And hey, you’re absolutely right. We pour our heart into making this stuff worth its weight in gold… or at least a really solid mid-cap stock.
Seriously, thanks for the five stars. You keep showing up, we’ll keep delivering the good stuff.
Excellent support staff!!
August 8, 2025
Unprompted review
Reply from TheoTrade
Ah, excellent support staff — music to my ears.
You’re absolutely right, we’ve got a crew that runs like a well-oiled machine… if that machine also told jokes and cared a whole lot about people.
Thanks for the five stars — you made their day, and mine too.
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everything is great
August 4, 2025
Unprompted review
Reply from TheoTrade
“Everything is great.” Boom — short, sweet, and absolutely spot-on.
You’re speaking my love language here. We work hard to make things smooth, simple, dialed-in… and hearing you say it’s all great? That’s like a standing ovation in five words.
Thanks for the love — we’ll keep the good stuff coming.
They do what they say and for a…
They do what they say and for a reasonable price
July 25, 2025
Unprompted review
Reply from TheoTrade
Hey, now this is the kind of honesty I can work with.
“They do what they say and for a reasonable price.” You’re absolutely right — we’re straight shooters over here. We say it, we do it, no frills, no magic tricks, just the real deal at a price that doesn’t make your wallet break into a cold sweat.
But listen… four stars? Four?
Come on, you’re right there. You’re basically on the doorstep of five-star greatness. Let us nudge you over the finish line — we’re here every day earning that extra star, one trade, one insight, one solid experience at a time.
Seriously, thanks for the love. Let’s make that next one a five.
I’m not sure we’re the disconnect
I’m not sure we’re the disconnect was, but I haven’t got any updates on the three trades a week subscription since first week in may, yet my card is still being charged $79.99. When I signed up I was not clear on what was involved. I have been a member before so I know the site. I was hoping to have access to the entire site with all the past programs available. I paid $2000 for a program which was actually access to the site for a year. It took me six months just to figure that out as I signed up for an ultima program but was never instructed that what I was really paying for was everything on the site. It was very confusing. I was very new to the trade world at the time, but I ended up getting some value outta the last six months. So this is one issue I have. There’s not clear cut communication. If you get access to the club for a year , advertise thats what you’re paying for. Instead it was one of those drawn out commercials selling ultima. I never even ended up going through the ultima class. This is another bummer after the year you no longer have access to any of it unless you reinstate your membership. I paid $2k you’d think I’d at least get access to the ultima program for life, After the years up I no longer could access the programs, That is why I signed up recently for the 3 trades per week. What I really wanted was to go through some course material again but to my disappointment I was not granted access to them just some archives and the three trades a week which I stopped receiving updates in early may. Id like to point out, As far as education I think theovtrade is top notch, I love Jeff Bierman hour everyday, they’re all great. I just want to be clear, you can get educated in the world of trading. My biggest complaint though, the reason behind the two stars is because I’ve searched for days on the website and on the phone app nowhere could I find a place where you can just cancel. You go to profile on the app. There is nothing that comes up so I have been unable to simply cancel to make sure that I don’t get charged anymore because like I said, im not getting any value for my money. Finally I found an an article online and I found it where it says email customer service for cancellation . I find that just a little bit sketchy sorry but I don’t like it. It should be just as easy to cancel as it is to sign up. Not the case here. Sign up was really quick, give email card number and just like anyways that’s were I am at now, I just cancelled Toby email I’m hoping I don’t get charged again cause if do I’ll go to my bank and refuse the payment and I will ask to get reimbursed for the month before since I never got any of the trades and I have proof of that . If I go on the site on the app on my phone, and go to updates. It goes to may 9 I believe. . I just want to cancel. I don’t wanna be charged anymore. That’s it. I’ll say Thanks for everything, happy trading.
July 18, 2025
Unprompted review
Reply from TheoTrade
Hey, thank you for laying all this out — really.
I can tell you put time into explaining the whole situation, and you’ve absolutely got a right to feel frustrated. If I were in your shoes — confused about access, not getting the updates I expected, trying to cancel and not finding the path — yeah, I’d be irritated too. Totally fair.
First things first: you should never be left without the updates you’re paying for.
That’s on us to help fix, and we want to make sure you’re taken care of. The disconnect you mentioned? We want to track it down and make it right.
And second: clarity matters.
The way you describe your experience with the original program — thinking you were signing up for one thing, not realizing it unlocked the entire site, not knowing what was included or for how long — that tells me we didn’t communicate the way we should have back then. You’re not wrong for expecting it to be clearer.
As for cancellation:
Yeah, if it felt like a treasure hunt, that’s not the experience we want anyone to have. It should be simple. You’re absolutely right. We’re working on exactly that — making it smooth, transparent, and easy, because no one should have to dig around or guess how to stop a subscription.
But listen — we’re here, we’re reachable, and we’re already looking into your account to make sure you’re not charged again. Just email our official support (the same one you used), and we’ll confirm everything for you. No surprises. No runaround.
And I want to say this clearly: we really appreciate your kind words about the education, the instructors, Jeff’s sessions — all of it. You took the time to point out the good even while dealing with the bad, and that means a lot.
We’re going to do what we can to fix this experience for you.
Thanks for speaking up, thanks for being honest, and truly — happy trading, wherever your journey takes you next.
Too early for this beginner to comment
July 17, 2025
Unprompted review
Reply from TheoTrade
Ah, the classic “too early to comment” — I love it.
That’s the beginner honesty right there. You’re stepping into the arena, you’re getting your feet wet, and you still dropped us a five-star nod? That’s like giving a standing ovation before the show even starts — and hey, we’ll take it.
Stick with us. We’ll make sure that as you learn, grow, and get your bearings, you’ll be feeling more and more confident about that review.
Appreciate you being here.
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Just enrolled today
Just enrolled today. Looking forward to see what the program will do for me.
July 13, 2025
Unprompted review
Reply from TheoTrade
Whoa...you’ve barely taken a sip and you’ve already paused at three stars!
“Just enrolled today. Looking forward to see what the program will do for me.” We hear you...and we love it. Think of this as the opening scene of your trading blockbuster:
First act (today): You hit “Enroll,” and voilà...you’re in the driver’s seat.
Second act (right now): We’ll regularly hit your inbox with bite‑sized lessons and real‑world trade ideas...no spoon‑feeding, but plenty of hand‑holding.
Third act (soon): Hopefully you’ll be turning those “maybe” moments into “heck yes!” victories so fast that you’ll forget you ever considered holding back stars.
So buckle up...your three‑star intermission is about to become a five‑star finale. Let’s roll!
-JR
I'm new to your system and checking it…
I'm new to your system and checking it out.
July 9, 2025
Unprompted review
Reply from TheoTrade
Whoa...three stars? You’re already making us work for it!
“I’m new to your system and checking it out.” —and that’s exactly why we’re thrilled to have you here. Consider this our love letter to your fresh perspective:
Crystal‑clear guidance: We’ll hold your hand (metaphorically) through every click so you never feel lost.
Practical trading ideas: Real strategies landing in your inbox faster than you can say “limit order.”
A community that cheers: Think of us as your personal hype squad...questions, wins, or glitches, we’ve got your back.
Stick around, poke around, and let us prove why upgrading those three stars to five is the easiest trade you’ll ever make.
-JR
I am pretty happy with this company
I am pretty happy with this company. Many, many materials for studying, a lot of trading ideas. They opened a new trading world for me.
July 8, 2024
Unprompted review
Reply from TheoTrade
Premysl—welcome to the big leagues.
You’re “pretty happy”? Pfft, we’re over the moon! You’ve plunged into our library of study materials, soaked up trading ideas like a sponge, and now you’re seeing markets in high-def. That’s the power of TheoTrade...unlocking new dimensions you never even knew existed.
Stay curious, stay ambitious, and let’s turn those ideas into reality. The trading universe just got a lot bigger for you...and we can’t wait to see where you go next.
-JR
Easy to update account
July 6, 2025
Unprompted review
Reply from TheoTrade
Tony...legendary move!
“Easy to update account”? That’s music to our ears. We’re all about removing roadblocks so you can focus on what really matters...making smart trades. Appreciate you spotlighting that smooth experience.
Here’s to keeping it simple, sharp, and downright effortless.
-JR
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Quick and effortless
Quick and effortless. Immediate follow-up about onboarding call.
June 28, 2025
Unprompted review
Reply from TheoTrade
Boom—right out the gate!
Quick and effortless? That’s the kind of smooth you live for. And that immediate follow-up on your onboarding call? That’s us sprinting to your corner with the playbook in hand.
You’re in good hands...fast, friendly, and always on the ball. Let’s keep that momentum rolling.
-JR
The professionalism and knowledge of their craft
The professionalism and knowledge of the business peaked my interest. I'm especially impressed with the dedication to help and teach those who wish to learn their trade. Lastly , and probably the most important aspect for me is the integrity and honesty you have conveyed from the start.
June 11, 2025
Unprompted review
Reply from TheoTrade
Tim,
Now that’s what I’m talking about!
“Professionalism and knowledge…”...check! “Dedication to help and teach…”...double-check. “Integrity and honesty…”...mic drop! Here’s the scoop on why you nailed it:
Pros at the wheel. You feel the professionalism because our crew lives and breathes market mechanics—no improvisation, just precision.
Teachers first, traders second. Your interest is peaked because we dive deep into the how and the why...you’re not just pressing buttons, you’re building muscle memory.
Integrity in every interaction. From day one, we’re transparent about risks, rewards, and the roadmap. No surprises, no smoke, all mirrors.
We’re fired up that you caught that trifecta of excellence...knowledge, dedication, honesty.
Buckle up, because this ride’s only getting started!
JR
Reply from TheoTrade
Dick...you read my mind.
“Know about TheoTrade!”...that’s not just a suggestion, it’s a rallying cry. Here’s why you...and everyone else...needs to sit up and get to know TheoTrade:
We break it down with surgical precision. Remember those reviews about “great detail”? We’re talking step-by-step clarity so you never feel lost in the weeds.
Honesty is our currency. Folks say “honest people,” and that’s because we call it like we see it...no smoke, no mirrors, just straight-up guidance.
Community fuels success. From newbie to seasoned vet, you’re joining a crew that rallies behind each other...because trading’s a team sport, not a solo sprint.
Seamless experience. Our platform practically greets you with a warm handshake...“very seamless,” as one member put it—so you can focus on making moves, not wrestling with tech.
Education that empowers. We don’t just hand you signals and vanish. We teach you everything you need to know...foundation to fine points...so you own your wins.
So yeah, you need to know TheoTrade...because we’re pros who care, a community that’s got your back, and a system built to deliver.
Let’s get after it.
JR
Theo trade is the first service I have…
Theo trade is the first service I have ordered that actually teaches you everything you need to know to be successful
June 1, 2025
Unprompted review
Reply from TheoTrade
Rhonda!
You’re speaking our language...because that’s the whole deal. No fluff, no filler, just real-deal education that covers it all. We’re here to teach, to lift you up, to make sure you’re not just in the game, but winning it.
Thanks for trusting us to bring the whole package to the table. We’re in this together...let’s keep learning and keep crushing it.
JR
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Easy and I have 30 days to test this out
May 13, 2025
Unprompted review
Reply from TheoTrade
Hey L.D.!
We love the vibe on your review.
Easy? That’s what we aim for. Thirty days to kick the tires and see if we’re the real deal? That’s the kind of open-door, come-on-in attitude we like.
Here’s the promise: we’re gonna work our tails off to wow you, to deliver the goods, and to make sure you know this isn’t a fling...it’s the start of something great.
We want to earn that spot in your trading toolbox for the long haul.
Let’s do this!
JR
very seamless
May 19, 2025
Unprompted review
Reply from TheoTrade
David,
Two words...very seamless. That’s like the Rolls Royce of compliments in our world. No bumps, no hiccups, just a smooth ride into the trading fast lane. We’ll take that all day. Appreciate you keeping it clean, classy, and on point.
Here’s to keeping it seamless, start to finish.
JR
1st feedback
The instructions were clear but my I phone jumped ahead a few steps so I was alittle worried I did something wrong. All information provided by theotrade looks good so far . I’m starting off alittle slow because I need to get some payments made and Finnish work on proposals people are waiting for . I’m so glad I’m in the system and learning from Don and team .
May 18, 2025
Unprompted review
Reply from TheoTrade
Paul,
You had a little iPhone hiccup...hey, we’ve all been there. Those things have a mind of their own sometimes. But you stuck with it, stayed cool, and now you’re in the system, soaking up the goods from Don and the crew. That’s how pros do it.
We love that you’re easing in with intention...handling business, closing deals, paying the bills and leveling up your trading game. That’s what we call a multitasking machine. Welcome aboard, Paul. We’re fired up to have you with us.
Let’s make some magic.
JR
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